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“Not impressed” 3 of 5 stars
Review of Suite Novotel Marrakech

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Suite Novotel Marrakech
4.0 of 5 Hotel   |   Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco   |  
Hotel amenities
Ranked #309 of 472 Hotels in Marrakech
LONDON
Top Contributor
71 reviews 71 reviews
39 hotel reviews
Reviews in 32 cities Reviews in 32 cities
84 helpful votes 84 helpful votes
“Not impressed”
3 of 5 stars Reviewed March 10, 2013 via mobile

Rooms - are good for two people and not big enough for a family of 4. There is a tv but no English speaking channels apart from bbc news. There is a fridge and a microwave. Also a couch which turns into a bed and bed that pulls out from under the bed. The balcony if you can even call it that is poor.
The bathroom has a bath, shower cubicle and a sink. There are no glasses in the room only paper cups to make tra for one not even two. There is a separate toilet with is handy actually.
The floor in our room had a rubber mat and our friends had carpet.

Reception staff were unfriendly and in my opinion rude. They had no money for us to change up at any time and so we had to go to the Sofitel hotel next door.
The room one day wasn't cleaned and when I complained the cleaner turned up and didn't clean the bathroom properly.
The breakfast area is poor and the bar is poor in terms of tea and coffees.

The location is great near all the excellent hotels, resturants, bars and clubs. For a no frills hotel book it if you want service at least then book into another hotel.

  • Stayed April 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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903 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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Brussels, Belgium
Top Contributor
52 reviews 52 reviews
50 hotel reviews
Reviews in 43 cities Reviews in 43 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 8, 2013

This hotel is a standard Novotel, typically a mid-range hotel, with a modern and somewhat basic design and furnitures. It offers free multimedia (TV, VOD and Internet), and also has a small but underground and garded parking. The free breakfast is not top quality, but edible. There are not much breakfast tables, so be ready for some waiting time as families spend a good amount of time there, obviously making reserves of free meal for the whole day .....

The major problem lies with the room description the hotel provides on the Accor website. It is supposed to be a "suite" with"1 double and 2 single beds". For the suite, it is in fact a large room, nothing more. For the bedding, there is in fact only 1 REAL bed: the double one. The two other beds are what other honests hotels would describe as "sofa-bed" or "roll away bed". One extra single bed is a mattress on the ground (yes, on the ground !). The other one is the seating bottom of the sofa, that has no full lenght/width for a bed. If you want to use these as a "bed", it will have to be done by housekeeping (sheets, duvet, pillows), proof that it is not really intended to serve as a bed.

In other words, the room description is quite dishonnest. This is not a suite : no multiple rooms. There is only one real bed : although management claims that mattresses are all of the same quality, I hold that the piece of furniture an hotel calls "bed" has to be something else than a mattress on the ground !

If you are unhappy with this, management bluntly replies that "this is the concept of Novotel Suites " and that the stamp-size picture of the room clearly shows everything. Astonishing !

If you want to stay in the Hivernage for a luxurury hotel, this is not the one to choose. And if you want something more typical for the same price, they are lots of Riads much better than this.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Southend-on-Sea, United Kingdom
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed March 4, 2013

We were slightly worried about staying at the Novotel Suites because of some of the poor reviews on TripAdvisor but found the hotel was a lot better than expected.
The Hotel had arranged for us ( group of three couples) to have three rooms adjacent to each other and all were similar. Two had a balcony and unfortunately we got the short straw without a balcony.
The rooms were very large and well arranged. The slightly unusual arrangement with the toilet separate from the Bathroom was a bonus, and the room was of a good size. There was a large, comfy, double bed, and a separate single bed against the wall which proved very handy for our suitcases. There were two chairs and a curved table that made a good sitting area.
The TV was on its own base and could be wheeled around so you could either see it in bed, or from the sitting area. The free videos on demand were a bonus whilst the tv also had 50 channels: however these were very international! The TV also could be used for internet access, and had a separate keyboard/mouse pad. It was one of the best computers we had seen in a hotel room, although it struggled with the BA.com page due the graphics. Other pages loaded easily and quickly. The Wifi also worked well throughout most of the hotel.
Breakfast was reasonable, although as others have mentioned there are not quite enough tables unless you go outside, which is a bit chilly this time of year. However we only had to wait a couple of minutes before empty tables appeared inside.
You have to fill in a form at Check in which is a bit of a pain, but presumably this is the same for all the Marrakech hotels.
We traveled around very easily as a group of 6 using the horse drawn Caliches , and always paid 100Dirhams (8GBP) for a trip to town centre etc. The drivers would sometimes ask for more, but simply by walking away we would get the 100 rate. This may be more than the published rates, but we felt it was great value for an enjoyable ride.
The hotel was not perfect, but we felt it was very good value for money, and we had no complaints.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Abergavenny, United Kingdom
Top Contributor
154 reviews 154 reviews
59 hotel reviews
Reviews in 70 cities Reviews in 70 cities
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed March 1, 2013

Picked this hotel because it had parking and we were driving otherwise I'd have chosen a Riad. It's also only a 15 minute walk to the main square and was expecting the usual Novotel but with a larger room. I should have suspected something when it was only 2/3 of the price of the Casablanca Novotel and the mixed reviews on Trip Advisor. The hotel feels in need of a refurbishment and the rooms are getting tired. In ours the loo roll holder was hanging off the wall, the tiles in the toilet were dirty and the painted furniture chipped in places. but it's a novel layout and I'm sure mauve will be popular again one day! There are no problems walking to and from the square and the hotel appears to be in a quiet area. However the double glazing wasn't effective and you could hear shouting (or praying) in the distance all night. Through work I've stayed in Accor hotels over 100 times in the last two years and the breakfast has always been good but here it was was really, really poor.

Room Tip: Ask for a room at the back of the hotel, street noise at front.
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 28, 2013

You can not beat the location of this hotel .... about a 15 minute walk to the ancient medina ... about 1 block away from the casino, and the hop on and off bus stops literally in front of the hotel. The service is lacking ..... not bad not not good either ..... at check in, the front desk wanted to me sit while I filled in my registration card, but after sitting on a train for almost 4 hours thats the last thing I wanted to do, and the clerk seem confused and even after I told him he still wanted me to sit ....just odd ... also they didn't seem to want to actually help me when I approached the desk .... they were having there conversation while I was standing there waiting for them to finish and they didn't seem to care, I had to interrupt them and tell them " I wanted to check in" ..... very impersonal .... the rooms are odd ... no carpet but a rubber type of floor .... also be warned there is pull out bed underneath the main bed ..... very odd !!!!! Breakfast was basic ... nothing special .... overall stay was OK .... perfect for the price .... but next time I'll stay across the street at the Le Meridian ..... I'm sure there service is much better !!!!! Maybe they care over there

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Parbold, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 22, 2013

We stayed here with our two children aged 7 and 8 and found this hotel to be excellent. The staff were very friendly and helpful from start to finish. The room was spacious and clean and the children made good use of the free films. The location was very convenient, being in a quieter part of the city but near enough to walk to the main square each day. The breakfast was continental style with a plentiful and varied selection of food. We would highly recomend this hotel and felt that it was superb value for money.

Room Tip: Ask for a room overlooking the pool area as this is quieter. However, the road in front of the hotel...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Senior Contributor
41 reviews 41 reviews
39 hotel reviews
Reviews in 35 cities Reviews in 35 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 21, 2013

We have stayed at Suite Novotel Marrakech for 3 nights in February 2013. Location is its best characteristic. It is located at the Hivernage neighbourhood, a good area to relax after a busy day wandering around the medina and other city sights. The area is very safe, with nice buildings around, and some restaurants to have dinner. Keep in mind that this hotel does not have a restaurant - only a small place for breakfast and a bar- so we found a nearby restaurant just around the corner. From the hotel you can walk to the Koutoubia Mosque (10 minutes) and Jemaa el Fna Square (5 minutes more). And if you feel lazy to walk, taxis are cheap but do not let them cheat you with the fares, ask before.

Other advantage of the hotel is the size of the room, it is really huge, with a toilet that is apart from the bathroom. And the bathroom has both a shower at one side and a bathtub at the other. The living has a table, two chairs and there is enough room for 2 people's clothes in the separate wardrobes. Coffee/tea making facilities in the room make a difference as well. Breakfast was simple but in general good. There are not many chairs and tables in the breakfast area, and as I said before, the area is small.

I would have given the hotel a 4 instead of a 3, but the big issue for me was the wifi. During 2 of the 3 days we stayed, the wifi service and also the wire internet was unavailable in all areas of the hotel. We were told that it was going to be solved, but we left the room on the 3rd day and internet was still not working, Big chains as Novotel should pay more attention to these kind of services that today are so important for the customers.

Enjoy Marrakech, it is a very nice place to see!

Room Tip: Ask for one overlooking the entrance, so you can see the fountain in the square opposite the hotel...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suite Novotel Marrakech

Address: Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#145 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Suite Novotel Marrakech 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Suite Novotel Marrakech Hotel Marrakech

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