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“Excellent stay!” 5 of 5 stars
Review of Suite Novotel Marrakech

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Suite Novotel Marrakech
4.0 of 5 Hotel   |   Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco   |  
Hotel amenities
Ranked #301 of 465 Hotels in Marrakech
UK
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Excellent stay!”
5 of 5 stars Reviewed July 7, 2012

Thank you for a wonderful stay in Marrakech! This hotel is well located between the city center and the medina. The staff is very welcoming and the hotel room is perfect for families! The swimming pool is a great asset when the temperature reaches 40 degrees...hotel clean, staff very friendly, well located, good facilities...what can you ask more? We will definitely stay again!

Stayed July 2012, traveled with family
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811 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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London
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 2, 2012

Stayed here through a holiday deal purchased through KGB. The hotel was great really spacious, tidy rooms, free movies alot of new release ones too. It is a 15-20 min walk to main square in the Medina.

The pool area was nice and welcome at 30 deg plus temperatures daily, the pool area had sun on almost all day at least until 6/7pm when we were there (mid June). Details it has free wi-fi but I couldnt get this to work on my i phone in the room. There is a free computer in the lobby though.

Has bag storage for arriving or leaving after check out.

Its only downfall is it has no restaurant or any decent priced ones in extreme close vacinity. However it does have a number of take out places that will deliver i.e. pizza hut and some others.

I would definitely stay there again.

Room Tip: We faced the road and had no noise but maybe a pool view might be nice.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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solihull
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 29, 2012

Cheap, Good location and Fantastic rooms! The hotel was clean and a 15 minute walk from the medina!

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 27, 2012

We chose this hotel as we were on a tight budget. Hotel was ok, rooms were average.
Rooms were quite big, though the lino flooring didn't really do it much justice. The air conditioning is not very powerful, for a country that was 45 celcius. Though we managed to survive. I hated the pillows - which made overall sleep quality quite bad.

It was also annoying that Novotel can't provide irons!

Breakfast was just continental. Cereal, boiled egg and a small choce of breads. After 7 days, I couldn't look at another boiled egg nor croissant!
Ps There is not restaurant in the hotel itself - nor room service.

Receptionist were very helpful. They helped us find nice restaurants and advised us on where to go.
We didn't book any tours from the hotel, as they were a little pricey. For example we managed to book the Atlas mountain tour for 150 DH per person including guide, compared to 350 Dh at hotel excluding tour guide. You can find many tour companies on the square. They do look dodgy and do pester you, but they are trustworthy - just negotiate hard!!

Location was great - 15 mins walk to the main square, few decent restaurants close by.

The sofitel opposite, was amazing, but out of our budget for this holiday.

Overall average hotel - nothing too bad, nothing too good, but good for those on a budget.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 20, 2012

On tour with Riviera travel, arrived late in the evening after 3 hour coach drive from airport, hotel were told our arrival time to enable us all to be fed as soon as we arrived. Service was very slow the kitchen staff and waiting staff were not ready for us, we were a party of 34. Had first and main course then majority of the party did not wait for the desserts, it was taking much too long to be served. Left very early next morning for next part of the tour. Besides the very slow service hotel was adequate, and suited its purpose as an overnight stay.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Woodbridge, United Kingdom
Top Contributor
72 reviews 72 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed June 16, 2012

Reasonable hotel, but lacking any character. Clean and seemingly efficient. Good-sized pool. Not memorable in any way, but decent value booked through hotels.com

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Paris, France
Top Contributor
90 reviews 90 reviews
45 hotel reviews
Reviews in 46 cities Reviews in 46 cities
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed June 3, 2012

You would expect 4**** hotel, what you get is modern, European style 2**. Simply imagine Ibis and add couple of square meters for the room.

Starting by order, small reception, 2 receptionists, 5 customers, 25 minutes, welcome of the receptionist was purely around your passport and your credit card (probably he explained all the other stuff to the customers before as it took so long and was tired to reexplain the same stuff to me......)

Room was really spacious, beds comfortable, even if 2nd day after cleaning I found hairs under pillow (surely not mine), Floor was covered with very strange material, kind of dark rubber - plastic with 2 small carpets, quite strange, rather industrial feeling. Closer look into the floor just uncovered stains, so I didn't continue to explore.

bathroom was probably built with intention to give it some local touch of hammam, as shower was going directly on the bathroom floor and with plastic seat just below shower. Effect - small swimming pool around whole bathroom - toilet after using shower.

In the "kitchen" part there were microwave, kettle and small fridge. Didn't try all of these, only fridge - where I found 1st day free bottle of water, not the 2nd day....., and the moment I thought of using fridge for some of the my stuff, I simply realized that inside the fridge the temperature was rather 10°C higher than it should be, making it useless as there was no regulation.....

Another strange thing - from the decorations, furnishing you would kind of expect to be business hotel (although there is a swimming pool probably fine for families). In business hotel I would expect to have flawless internet connection. Out of 3 days - only 1 day connection was "working" (day 3 reception was saying that there is external ADSL provider problem). "Working" 1 day in the brackets, because during 20 minutes it dropped 2 times and during the remaining time I managed to view maximum 2-3 pages as it took ages to load them

Last thing, be aware that there is busy street just in front, with couple of restaurants, bars, night clubs just next to it. So in case you are as lucky as me having room on the ground floor facing street and all of the noise, I would advise you to spend time rather in those clubs, there are definitely better than this hotel

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Suite Novotel Marrakech

Address: Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#123 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Suite Novotel Marrakech 4*
Number of rooms: 112
Reservation Options:
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Also Known As:
Suite Novotel Marrakech Hotel Marrakech

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