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“Please just read this before you finalize your booking” 1 of 5 stars
Review of Crystal Hotel

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Crystal Hotel
5.0 of 5 Hotel   |   Le Pacha Marrakech, Boulevard Mohammed VI , Zone Hotelliere de l'Aguedal, Marrakech 40 000, Morocco   |  
Hotel amenities
Ranked #347 of 460 hotels in Marrakech
Istanbul, Turkey
1 review
4 helpful votes 4 helpful votes
“Please just read this before you finalize your booking”
1 of 5 stars Reviewed February 18, 2013

Like you, I was mesmerized by the beautiful pictures and the lush rooms with the much yearned and anticipated exotic touch. My intentions here are simply to give you a heads up, how you use the information is up to you.

I arrived at 6 am complete with a reservation voucher and confirmation,only to find myself looking around for a door that was open. Many people wrote its hard to see or there are no signs, well, that is not true, but what is true, is that the hotel just decided to lock their door. No one was picking up at the reception. After a frustrating 30min of banging at a Moroccan steel door, I decided to make take a cab to a cafe and just wait it out. That brings us to the next part. You realize that you are actually no where near the center of the city. There are no taxis driving by (only on weekends due to the pacha club) So I called a taxi and even though I speak french this guy is asking for 100dh for a maximum 20dh ride ( and they are all like that unless you are Moroccan ) so imagine for a week you will be spending more then a thousand just for taxis! They won't take you for less, bargain as much as you want, they just won't. The city itself lives on tourism and just messing you over with prices. After about two hours I came back and immediately asked to speak to the manager. The staff as friendly as they are, are just incompetent of dealing with problems. " Ok no problem" is what you will get most of the times. They don't argue, they don't take anything serious and two tickets for a free brunch is all they offered, the manager is non existent, I feel as if they have no ranks (fine, different country different way of life, can't complain over that)

On the way to the room the guy tells me that they upgraded me to a junior suite when it clearly says on my voucher and any website that all rooms are suites except the other executive suites. The room has wifi which seems to get signal and then not but all in all is very acceptable room with a beautiful personal terrace upstairs. Oh yea, did I mention you cannot see anything?! the new concept is dim lighting and they sure made use of that, just sad really.

The pool is not particularly big but considering its a quad like area where its situated, you have to rotate with the sun if you don't want to be in the shadow, and multiple rotations you must undertake. Another sad fact unfortunately...

Concluding, you are far away, the service is beyond terrible, the club has seen its best days, so considering hotels like the Delano or Sofitel (or any one near those hotels) is on the better judgmental side since you are paying around the same due to simply the transportation issue. I would not recommend this hotel to anyone.

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
London
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 5, 2013 via mobile

We stayed at the Crystal hotel in order to go out to Pacha that evening. Pacha itself was dissapointing, but the Rose Bar and the Crystal Hotel were spectacular. Our room was a junior room, we had a roof terrace which had views over the Pacha complex. We has the most yummy continental breakfast, the staff were lovely, they couldn't do enough for us! We stayed by the pool next day just relaxing. I would recommend staying there, Pacha wasn't particularly good, but the hotel complex was superb!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 22, 2012

I wish i could review but the staff turned me away even though i had paid in full and had a booking voucher with me.
Staff blamed travel republic and travel republic blamed the hotel manager that was not on site at the time, oh also none of the staff at the hotel understand english so be warned!

  • Stayed January 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 5, 2011

If you get here by taxi, you're doing well. Hotel Crystal isn't commonly known in Marrakech -even to locals- perhaps this is because there is no sign for it, even on the side of the hotel. After a couple of blank faces from taxi drivers we tried 'Hotel Pacha' (Note that this is in fact another hotel on the other side of Marrakech. We discovered this after being dumped outside of it.) After arguing that there WAS a hotel associated and on the Pacha complex he dropped us at the door of the nightclub.

First Impressions- let me set the scene. A long very westernised road lined with hotels- the medina and infamous tower in the distance. In between each hotel is wasteland and a dumping ground for these new builds. A large terracotta building with the odd tiny window- and a huge 'PACHA' sign above an open double doorway. Either side you've got your black suited bouncers even at 1pm. I asked where the hotel was- he pointed us on down the road in the direction of the next hotel But after some Arabic babelling amongst one and other we were ushered inside the lobby. A large reception desk- unmanned, and a sparse yet beautifully modern interior. A few moments of awkwardly waiting prompted the bouncer to point us to the lift and he sent us to the first floor. His english? Non-existent.

The first floor, again- beautiful and modern. If you've stayed at one of Standard hotels- the interior isnt dissimilar- with projectors etc, but on cold grey walls. Reception seemed to be up here despite what appeared to be reception downstairs. The Check in wasn't particularly problematic. Communication was minimal, no information was given about the hotel or area & in awkward silence the receptionist showed us up to our room. The hotel lift serves 3 floors- You could probably walk to the medina in the time it takes to come to the required floor.
The room and the hallways are large and very American. Think Vegas. There are great amenities from internet access on the flat-screen T.V's through to Grey Goose in the fridge. The initial concept and design of this hotel is flawless. If modern luxury is your thing this is the right place and Pacha do it well. They just dont do it well in Morocco.

The attention to detail is diabolical. Cracks down the walls, polystyrene to fill the gaps in the floor, dried cement-drips from the ceiling in the bathroom. Stained sofas and cushions- a cracked glass front to the mini-bar. Non functioning T.V internet. Broken wireless. An airport transfer which we were told was unable to take us because it was busy- yet we were one of two rooms and an in-room phone which doesn't permit international calls.

This hotel and the Pacha complex has unquestionable potential. It's beautiful and has been designed to an incredible standard. The attention to detail, upkeep, management and marketing of the hotel let it down to the point that it is a complete shambles and shouldn't be associated with the Pacha brand.

The complimentary breakfast only covers continental breakfast. The waiter doesn't inform you of this when he recommends the traditional Moroccan breakfast- which doesn't even come in its full described entirety. When we questioned the excess £34 on our bill for two breakfasts and explained the situation- the hotel manager wasn't willing to accommodate, rectify or appologise for the situation.

I could continue with further things which truly disappointed me, but I hope this paints a suitable picture. I can only further resonate points made by people below. The young un-uniformed staff are still there and their English or service hasn't improved.

SAVE yourself some money- stay in town and experience the culture of Morocco- opposed to ten minutes outside in a substandard Westernised hotel.

  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
1 review
3 of 5 stars Reviewed February 14, 2011

i liked the hotel , the service and the good amabiance at the restaurants especially at THE CRYSTAL !!! that was for a week end only , c'ause i've had a very short stay :( for sure i'll come back with friends !!!!

Stefy.

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
1 review
5 of 5 stars Reviewed February 10, 2011

really enjoyed this place, great rooms , great restaurant and club on the complex.
partied all night , and then breakfast on the terrace, view of palm trees and snow capped mountains, really wild. Would recommend it to anyone....later

  • Stayed January 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed October 2, 2010

This hotel has only eleven suites and is part of the Pacha night club complex. Everything about this hotel was fantastic, from the suites, free films, the pool, excellent service and a complimentary valet service to take you wherever you need to be. (The center of Marrakech is only a ten minute drive.)
The only negatives were the two restaurants which were part of the the same group. At the Crystal restaurant we were kept waiting for forty minutes after our reservation time, without apology. Although once inside we found the atmosphere,decoration and service to be fabulous, we found the food to be average and not what you would expect from a restaurant associated with the Pacha brand.
The second associated restaurant was the Janna, again the ambiance was first class and the food is of a much better standard but found the service dreadful and felt neglected throughout the entire meal. This never happened anywhere else on the rest of our stay and i have to say was the only place where excellent service was an issue.
There is some noise from the Rose bar which runs parallel to some of the suites which if you are a light sleeper would keep you awake until about 3am, saying that, the fact it is a Pacha hotel we thought some noise only to be expected.
On the whole i would really rate this as a great place to stay if you want a relaxed break out of the center of Marrakech. four days would be perfect to unwind although we didn't want to leave after seven.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crystal Hotel

Address: Le Pacha Marrakech, Boulevard Mohammed VI , Zone Hotelliere de l'Aguedal, Marrakech 40 000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #347 of 460 hotels in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crystal Hotel 5*
Reservation Options:
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