This place would only be given 3*s if it was reviewed by Stevie Wonder. I was part of an organised trek across Morocco with this hotel being the Marrakesh base. First impressions were that of a rather basic, badly decorated lobby with a bored looking front of house chap sat behind the desk. We were given the keys to a first floor twin room which can best be described as an unfortunate mixture of my grandmother's house and Del Boy Trotter's flat. The room smelly of damp and horse piss, and the beds had itchy mismatched flowery blankets on them, ideal for the 53 degree climate. I was delighted to spot a 1970's phone, however to my dismay this functioned purely as a toy and not as a phone. It was obviously considered an authentic ornament to brighten up the room. We were amused to see that in the corridor there was a glass cabinet marked “Fire extinguisher”, however this contained bottles of dirty water and no extinguisher! Nice one Health and Safety.
The bathroom was appalling. We had to ask for towels, loo roll and soap. All of which caused the grumpy reception man to act as though we had asked for truffles or diamonds. My other complaint was that of the flickering strip light above the mirror. I reported it to two different members of staff, explaining that whilst the disco shower was fun to start with, I was mildly concerned about becoming epileptic. They told me that “no-one is here to fix it”. It materialised that despite there being 4 male staff members standing around admiring the ceiling, none of them were capable of changing a strip light. I offered to change it myself, but they refused.
Having stomped back upstairs to my disco for one, I discovered a cockroach scuttling across the dressing table! I soon realised that the men downstairs were for decorative purposes only and would not be of much help, although one was comically dressed as an army sergeant, which cheered me up momentarily.
Breakfast was by all accounts ridiculously rationed and dull. One extremely over-cooked hard-boiled egg, one cheese triangle and a bread roll. Due to being yeast intolerant I asked if I could have another glass of orange juice, considering that I couldn’t eat the bread, and the surly waiter looked as if I had requested a BBQ’d kitten and told me that I would have to pay 20 dirhams for the OJ. I fed my egg and cheese triangle to the rather lovely cat family that were playing in the trees outside (the only positive element to this hotel), all the time being watched by the breakfast police.
The pool is great if you do not value the 7 layers of skin you were born with and quite fancy a free chemical peel. At this point I could not wait to start the trek and escape, but later found out that we would stay a total of 5 nights here throughout the journey. Splendid.
I would only recommend this hotel to people that I really do not like. There are plenty more hotels around this area, I suggest you try those instead.