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“Go and stay here, its lovely - but go prepared...” 4 of 5 stars
Review of Riad des Eaux et Spa

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Riad des Eaux et Spa
4.0 of 5 Hotel   |   24 Derb Lakhadar | Riad Zitoun Lakdim Medina, Marrakech 40008, Morocco   |  
Hotel amenities
Ranked #292 of 461 hotels in Marrakech
Harrogate, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Go and stay here, its lovely - but go prepared...”
4 of 5 stars Reviewed March 10, 2013

Good French will help, you'll manage just if not though.

You will love this Riad, staff are friendly when you ask anything, but you wont be talked through what will happen next in any situation (should we go to our room, when is check-out, what time is breakfast, can we book airport transfer etc), If you don't mind occasional awkwardness this wont be a problem for you.

I tried to contact the Riad before we left to ask some of my endless questions (we were 2 girls traveling alone, so were being sensible and being prepared). I got no reply - I called but my french was so poor it was useless!

We stayed in a deluxe room, it was gorgeous (there was more than a little noise through the night, people, fridges dripping taps but this didn't bother me too much personally).

We booked 2 trips though the Riad, again we didn't get much info on either of them so was a bit of a lucky dip, but we enjoyed both the Fantasia show + dinner, and a trip to Ouarzazate through the mountains (turned out to be a 12 hour trip!!) both had personal chauffeurs and not being in a big group was nice. We also had a Spa in the Riad which was fantastic a must.
Most important thing to note, the Riad has no access by road to it, you're looking at a 10 min walk USUALLY (but not always) guided by a man with a wheelbarrow - YOU WILL NEED TO TIP HIM at least 20dh (this was awkward on our arrival as we had no change) when its dark its really intimidating - you will be OK, but it may not feel like it at the time

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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62 people have reviewed this hotel

Traveler rating
    30
    19
    5
    5
    3
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3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Sydney, New South Wales, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 1, 2013

We really enjoyed our time at Riad des Eaux. We had never been to Morocco before and found that the decor and the little finishing touches created a really beautiful Moroccan setting which we had really hoped to find in a Riad (hotels are not like this - very bland). The staff were young and fun, they didn't pester us at all but they were happy to help if we sought them out. Breakfast was great!! A couple of suggestions:
-depending on what time of year you go, the prices of the Imzi tours are actually cheaper if you book them directly from the website rather than through reception. Imzi website has a lot of sales in winter which would have been cheaper than the price we paid for our day trip.
- the hammam was excellent!! highly recommended
- we weren't charged the city tax, but we were in almost every other place. Perhaps they have now factored it into the price based on previous negative comments? It is standard practice in Morocco and should not be considered a flaw of this or any other establishment in and of itself.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicenza
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 4, 2013

ROOMS: really different even if the price is more or less the same. Pay attention, there are two "standard" that are so small that you can't even open your luggages, and have the wc really close to the bed with just a tent to separate it. The superiors are beautiful and spacious and deserve a stay.
LELEV OF SERVICE: very low in terms of accuracy. We spent there 4 days and there was always a lot of noise, with attendants and directors shouting all the time to talk each others from different floors and at the phone. When we arrived our room was not available becuase they gave it to another client by mistake, and we had to move to another riad for the first night. Unacceptable.
POSITION: great, just 50 m from the big square. The riad is inside the souk. Note that is much easier to access from the square rather than from the opposite side of the street, which is much more distant (but taxis leave you there, maybe because that way you have to pay local people to help you with the luggages).
SPA: we had a 30 minutes massage but I would not recommend it. The dedicated room was really cold and we found much higher quality in other hamman & spa in the city.

Room Tip: Is a must to choose: Room Minerale, Room Moucharabieh or the Suite Des Eaux. Avoid Room Zen Double o...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Colchester, United Kingdom
1 review
2 of 5 stars Reviewed January 3, 2013

Upon arrival we were welcomed with mint tea & pastries and a demand for more money!
We had paid for our holiday in full at the time of booking and had a receipt which confirmed this. They insisted that we had to pay another 25 dirhams per person per night as a local "tax", previous reviewers have commented on this. On reading the notice in the room it appears to be the commission which the hotel pays to the booking agents. At the end of our stay they did not ask for the money as we had made our position clear. The description of the riad showed satellite tv, only the cables were present in the room. There were 3 hair driers to service all the rooms which took a number of requests to obtain. The staff were friendly but if you are expecting modern hotel standards this is not for you. There were no facilities to make a hot drink and the safe was small and easily portable & not even secured to the wardrobe shelf. The bed was the hardest and most uncomfortable we have encountered anywhere and the slope made it evident that the mattress had not been turned for some time. Washbasins were cracked and the plumbing basic, the taps were more like valves and the spouts were bent copper pipe The room was dark and the rugs faded. The positive is the location within a couple of hundred metres of the main square however this means a long trundle down alleys with the cases avoiding mopeds.

Room Tip: Go somewhere else.
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Essex
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 30, 2012

Dec 2012 we had the junior suite for four nights. The room was lovely looking with two sofas, sunken bath/shower, mini fridge and tv with satellite. There were also built in wardrobes and plenty of cupboard space.

Location was fantastic, three mins walk to the main square and all its attractions and despite being in the middle of the city it was remarkably peaceful and relaxing.

We didn't eat at the hotel; apart from breakfast which was the standard Moroccan fare of hard boiled eggs, fruit juice, yoghurt and an assortment of bread based products and preserves.

Reception area and courtyard were very pretty and the spa area looked nice and smelled wonderful. Hammam and various treatments were available but hubby and I are not too keen so didn't try them.

The roof terrace was furnished with a couple of loungers, plenty of low chairs and tables and a high table we used to play cards in the morning sun.

Wifi didn't work in the room but if you put your wifi device on the open widow sill it worked fine or better still sat on the rooftop terrace.

The pool is on the ground floor, behind the courtyard and is very small, more of a plunge pool than for swimming. We didn't fancy a dip as there were only upholstered chairs in the courtyard to sit and dry off on. So we guessed you had to walk, dripping wet back to your room. No fun with a winding uneven stone staircase but the pool did look very attractive.

Likes:

Location
Sunken shower
Large bright and airy room
Roof terrace

Dislikes:

Incredibly hard bed that was dome shaped
Only one plug for TV or Satellite neither work without the other but I don't think the satellite works anyway

Room Tip: Standard rooms looked very small with the bed pushed against the wall and little walking around room...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 16, 2012

Great and friendly Raid, two minutes away from the main square. Brilliant location. An oasis of calm. Very attentive and friendly service. Food amazing. Each mornign we were served fresh orange juice, bolied egg, youghurt, crepes and Moroccan bread with butter and jam. On our last night we ate a meal the Raid we had ordered a tangine but they brought out a 3 course meal of fresh salad an melon and grapes for afterwards. The riad also has a massage parlour and I had a really good massage! The staff do speak some English , was really useful that I spoke French too! Definitely recommend a stay.

Room Tip: Have a massage and a meal at the Riad! Excellent service!
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sussex, England
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed October 12, 2012

Lets start with the location - if you want earthy, local experience then this has it all - inaccessible by car, a chap with a wheelbarrow took our luggage down the side streets, the last being too narrow to get down other than on foot. A 5 minute walk from the main square - great in the day, if you dodge the mopeds, but a bit scary at night and I could have done without being offered hash for the umpteenth time outside the riad. The welcome couldn't be faulted and we had a lovely cup of tea before being given the "tour". It's rustic. The 'pool' we were shown was marginally bigger than 3 domestic baths shoved together. The place was clean and tidy enough. The roof terrace was compact shall we say but it looked all very lovely. Our room was just not for us - I think we had looked at the better room pics on this site and assumed that they would all be as nice - the WC and bath (the interior of which was mud brown in colour) were separated from the bed by a curtain; sorry just not my idea of a nice experience. The previous guest had taken the one key with them so our room was insecure, there was a safe so at least our small valuables could be locked away. The following day some workmen were replacing the lock when we returned to our room after a walk.
Breakfast was very nice, and the staff helpful - their spoken English not great but then why should it be, our poor French was worse, but between the two we all got by. We decided that it really wasn't the place or the location for us.; fortunately the free wifi was just that so we organised another hotel with more European amenities & standards for the remainder of our stay. We left mid morning but there was no one of any standing to speak to as we left, as we didn't want to give the impression that there was anything wrong per se. But we couldn't communicate that and so departed, leaving a bemused member of staff behind.
In summary if you want it raw and traditional, then I'm sure you'll like it; but if you want something polished, then no, I'd give it a miss. And as for 4 or 5 stars, I'm sorry I couldn't conceive of any scale where more than 2 or 3 would be an honest reflection.

Room Tip: Contact the riad direct and describe which one you want from their photos
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad des Eaux et Spa

Address: 24 Derb Lakhadar | Riad Zitoun Lakdim Medina, Marrakech 40008, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#4 Best Value Hotel in Marrakech
#114 Spa Hotel in Marrakech
#115 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Riad des Eaux et Spa 4*
Reservation Options:
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Also Known As:
Riad Des Eaux Et Hotel Marrakech

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