We were so excited about stayed at Riad dar Justo. Unfortunately, from almost the moment we arrived, we had our expectations shattered. We were led to the hotel by a local man who said he was employed by them to meet us and when we arrived it turned out he wasn't and wanted money. Fair enough - it's Morocco after all and we expected that kind of thing - but as we argued with the man that we only had a very small amount of money on us and tried to explain to the hotel reception staff what had happened, they just stood there saying "give him more money". No attempt to intervene or help at all.
To be fair, the riad is very clean and well maintained but there was no information in our room at all - nothing about what time breakfast or dinner was, nothing about how to use the safe, nothing about the facilities, nothing about breakfast - nothing at all. We asked at reception but with the exception of one lady, no one speaks a word of English, which made the stay very difficult.
The room was nice but very hot and dark. No external ventilation at all and the only window was the glass door, which meant a choice between no privacy or no light (there was a large wood shutter). There was a fan (we'd be advised it was air conditioned) but at night particularly the heat was almost unbearable.
Breakfast was very basic - just bread and jam. We tried to find out what was on the menu for dinner but as no one spoke English no one could tell us! It wasn't displayed anywhere. We chanced it and had a basic mean of salad, tagine and fruit. The tagine was very nice but the coffee never arrived and when we checked out we found we had been charged extra for a glass of beer and wine, even though we were led to believe this was included. Also, we were the only people in the entire hotel eating, which was a bit strange (although after the meal we worked out why!)
On the final day, we were leaving at 8am and had been told by the hotel breakfast would be served at 7.30. 7.30 came and went and we were told by the night porter (who was the only living soul we could find) that breakfast wouldn't be ready until 8.30, so we had to leave without anything to eat or drink, although we were charged for breakfast on that day! As no one can speak English, there was no point trying to argue the point. There was some confusion when we left over the taxi and again the hotel were no help at all. When a receptionist finally arrived she got someone on the phone who managed to say "Your taxi is not our hotel's problem" before hanging up.
We only stayed two nights (thankfully) and it's such a shame as it is a tranquil escape from the hustle and bustle of Marrakech but the service was absolutely atrocious. If you're looking for a very hot room with no light and nothing else then great but if you don't speak French or if you're expecting anything remotely resembling service, steer well clear!
Incidentally, we booked through the UK company BEST OF MOROCCO, who's customer service almost equalled Dar Justo in terms of breathtaking incompetence! Give them a miss too!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
First of all let us tell you that we are very sorry that your stay at Dar Justo was so disappointed.
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Our reception team and the director do speak English, maybe not on an advance level, but enough to communicate with our clients as we have been doing so for more than 10 years and receiving people from all around the world. It's also disappointing for us when some of our clients can not communicate fluency.
A Riad experience is very different from a hotel experience. A Riad is a traditional house more casual and closer approach to the people than a regular hotel. Explanations about timetables, internal use of the safety fox, tv, and so we do it personally more than information panels on the elevators and so. It is true that by night there is only one night guardian taking care of the riad , but this is enough to give the service by night , although there were 6 more rooms occupied at the same time that your stay.
Sorry again for this convenience but the approach and flexibility is significantly different comparing with an standard hotel.
Dar Justo is respectful with the environment and the heating and cooling system is based on a solar system, by giving heat or cool on the floor. It is not a air conditioned system but is a much more comfortable system. Apparently in your room was not connected or there was something wrong , sorry again, but for sure if you should let us know we should have changed your room immediately.
And finally about our breakfast .... We do serve an standard and plentiful breakfast with not just bread and jam but also coffee, milk, tea, chocolate, orange juice, fruit salad, cheese and a different home made pastry every day.
In fact one of our strengths points, if you read other Tripadvisor’s comments, is always the nice breakfast on then terrace and all team focused on trying that our guests have a nice experience in Dar Justo as a something special and different.
Breakfast time starts at 8 in the morning but very often clients leave earlier or just go for an excursion and we do prepare before this time.
I'm affraid you and Dar Justo's team had a serious problem of communication since your arrival and made you feel more and more frustrating which was not at all on our mission.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.