My partner and I took our 15 month old baby here for a 7night break after spending 3 nights in a riad in central Marrakech.
We were delighted when we got to the hotel. A very stunning reception and were greeted by friendly staff, however, only 3 of the staff speak fluent English, this is nothing to complain about though as it isn't England!!
Our room was very nice, large, with a king size bed, travel cot, table with 2 tub chairs, big wardrobes which included a safe (we did not use the safe and nothing went missing), a mini cooler (mini bar), Plasma T.V, W.C and bathroom with a shower over a huge bath. We had a balconly outside the bathroom and a bigger one outside the bedroom with 2 chairs and a table.
The only thing we didn't like about the bedroom was that the tiles on the floor were unglazed, felt horrible to touch and always seemed to coat your feet with white dust so we couldn't let our toddler crawl around and kept our sandals on indoors.
The T.V had a couple of English speaking channels, the majority were Frenh and Arabic, which wasn't a problem in the slightest.
There is a beautiful indoor spa pool which we used most of the time, a big lagoon shaped pool with a smaller circular outdoor pool.
There was no entertainment in the hotel but a bar where you could get drinks and snacks.
The food was very nice but after a few nights you do get bored. Breakfast was the same everyday which consisted of; pancakes (stiff Morrocan type), scrambled eggs, pastries, breads, cheese, fruit, yoghurt, cereal with a choice of tea, coffee and fruit juice.
The breakfast is buffet style and very good value for money - 50dhirams which is currently around £3.70.
Lunch and dinner were the same price for a 3 course buffet meal which was 150dhirams, currently around £11.20. Salads and breads for starter, vegetable, fish, chicken and lamb dishes for main often served with rice or pasta and varoius homemade tarts and fruit for desert, no drinks included.
The food was of a very high standard.
If you wanted snacks you could order a sandwich at a cost of 66dhirams, currently around £5. We thought it was a little pricey and there are no shops around so you have no choice but to eat at the hotel.
The water was around £1.10 for a 1.5l bottle, local beer was around £2.60 for a small bottle and wine started at £12 a bottle.
The hotel has stunning Atlas Mountain views and is set in an olive grove.
I took a walk through the what seems like 'mud' built village to find some very friendly locals which was refreshing as in the souks the people can be very rude!
To get to Djemaa el Fna there is a free shuttle bus which leaves the hotel at 10am and picks you up at 5pm. If you want to go to Djemaa el Fna or return from there at different times using the same driver it will cost you around £14 one way for the 25minute journey.
The hotel shuttle bus driver is very friendly, he looked after our luggage on the last day after we had checked out and picked us up from Djemaa el Fna at 4pm to take us to the airport for £14.. You can get a bus to and from the airport for around £2 but we didn't want to carry our things around with a toddler all day in 48degrees.
Overall the hotel is lovely and in a beautiful setting but it isn't a place to go if you want to be in the heart of Marrakech... It's ideal for a relaxing break by the pool after a few nights in a Riad.
I would advise strongly against a long stay in this hotel. 7 nights maximum.
The large outdoor pool was emptied half way through our stay for maintenance and was very noisy when they had the grinders outs whilst we were sunbathing and using the smaller outdoor pool. It did need cleaning though as when we did use the big pool it was full of algae, bugs and leaves.
There are no price lists available for meals and snacks, you do not know the price until you ask. There is a drink price list at the bar.
The price of food and drink is quite pricey and you don't expect to be paying those prices in West Africa.
The cooler in the bedroom isn't cool enough if it is quite full but the staff did offer to let us use the kitchen fridges for the babies things.
There is no option to 'pay as you go'. You either pay your bill off at the end of each day at reception, (which I reccommend you do so as not to pay for things you haven't had), or to pay at the end of your stay.
We stayed during Ramadan which meant we could not eat dinner before 8pm, due to the staff having their first meal of the day, wasn't good for us as that is our little ones bedtime so our evening meals were spent eating as fast as we could to avoid the dirty looks of the other holiday makers because we has an unhappy baby!
We were put in a first floor room which meant leaving the pushchair outside on the ground floor as we couldn't carry a heavy quinny buzz pushchair with a toddler up and down 2 sets of stairs.
- Official Description (provided by the hotel):
- First resort concept in Marrakech, built in the traditional Moroccan style on an olive grove of 11 hectares. ... more less
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- Also Known As:
- Hotel Douar Al Hana Marrakech
- Hotel Douar Al Hana Resort And Spa