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“Peaceful Oasis With Mountain Views” 4 of 5 stars
Review of Hotel Douar Al Hana Resort & Spa

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Hotel Douar Al Hana Resort & Spa
4.0 of 5 Hotel   |   Melk Dahman Rehamena Sud Lieu | Dit Zaouiat Ben sassi cercle el bour, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #404 of 480 Hotels in Marrakech
Derby, United Kingdom
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Peaceful Oasis With Mountain Views”
4 of 5 stars Reviewed September 9, 2010

My partner and I took our 15 month old baby here for a 7night break after spending 3 nights in a riad in central Marrakech.
We were delighted when we got to the hotel. A very stunning reception and were greeted by friendly staff, however, only 3 of the staff speak fluent English, this is nothing to complain about though as it isn't England!!
Our room was very nice, large, with a king size bed, travel cot, table with 2 tub chairs, big wardrobes which included a safe (we did not use the safe and nothing went missing), a mini cooler (mini bar), Plasma T.V, W.C and bathroom with a shower over a huge bath. We had a balconly outside the bathroom and a bigger one outside the bedroom with 2 chairs and a table.
The only thing we didn't like about the bedroom was that the tiles on the floor were unglazed, felt horrible to touch and always seemed to coat your feet with white dust so we couldn't let our toddler crawl around and kept our sandals on indoors.
The T.V had a couple of English speaking channels, the majority were Frenh and Arabic, which wasn't a problem in the slightest.
There is a beautiful indoor spa pool which we used most of the time, a big lagoon shaped pool with a smaller circular outdoor pool.
There was no entertainment in the hotel but a bar where you could get drinks and snacks.
The food was very nice but after a few nights you do get bored. Breakfast was the same everyday which consisted of; pancakes (stiff Morrocan type), scrambled eggs, pastries, breads, cheese, fruit, yoghurt, cereal with a choice of tea, coffee and fruit juice.
The breakfast is buffet style and very good value for money - 50dhirams which is currently around £3.70.
Lunch and dinner were the same price for a 3 course buffet meal which was 150dhirams, currently around £11.20. Salads and breads for starter, vegetable, fish, chicken and lamb dishes for main often served with rice or pasta and varoius homemade tarts and fruit for desert, no drinks included.
The food was of a very high standard.
If you wanted snacks you could order a sandwich at a cost of 66dhirams, currently around £5. We thought it was a little pricey and there are no shops around so you have no choice but to eat at the hotel.
The water was around £1.10 for a 1.5l bottle, local beer was around £2.60 for a small bottle and wine started at £12 a bottle.
The hotel has stunning Atlas Mountain views and is set in an olive grove.
I took a walk through the what seems like 'mud' built village to find some very friendly locals which was refreshing as in the souks the people can be very rude!
To get to Djemaa el Fna there is a free shuttle bus which leaves the hotel at 10am and picks you up at 5pm. If you want to go to Djemaa el Fna or return from there at different times using the same driver it will cost you around £14 one way for the 25minute journey.
The hotel shuttle bus driver is very friendly, he looked after our luggage on the last day after we had checked out and picked us up from Djemaa el Fna at 4pm to take us to the airport for £14.. You can get a bus to and from the airport for around £2 but we didn't want to carry our things around with a toddler all day in 48degrees.
Overall the hotel is lovely and in a beautiful setting but it isn't a place to go if you want to be in the heart of Marrakech... It's ideal for a relaxing break by the pool after a few nights in a Riad.

I would advise strongly against a long stay in this hotel. 7 nights maximum.

Bad Points:

The large outdoor pool was emptied half way through our stay for maintenance and was very noisy when they had the grinders outs whilst we were sunbathing and using the smaller outdoor pool. It did need cleaning though as when we did use the big pool it was full of algae, bugs and leaves.

There are no price lists available for meals and snacks, you do not know the price until you ask. There is a drink price list at the bar.

The price of food and drink is quite pricey and you don't expect to be paying those prices in West Africa.

The cooler in the bedroom isn't cool enough if it is quite full but the staff did offer to let us use the kitchen fridges for the babies things.

There is no option to 'pay as you go'. You either pay your bill off at the end of each day at reception, (which I reccommend you do so as not to pay for things you haven't had), or to pay at the end of your stay.

We stayed during Ramadan which meant we could not eat dinner before 8pm, due to the staff having their first meal of the day, wasn't good for us as that is our little ones bedtime so our evening meals were spent eating as fast as we could to avoid the dirty looks of the other holiday makers because we has an unhappy baby!

We were put in a first floor room which meant leaving the pushchair outside on the ground floor as we couldn't carry a heavy quinny buzz pushchair with a toddler up and down 2 sets of stairs.

  • Stayed August 2010, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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53 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 30, 2010

This is the first and last time I go to Marrakech and the first and last time I'll use a Ramada Hotel! From the moment I landed I had nothing but trouble with the hotel and its staff. First off only one of them spoke very bad English so communication was virtually impossible. Unless your French is considerably above average you will have a very hard time.

The favoured taxi service used by the hotel is a one man band by the name of Samir a self admitted member of the Moroccan Mafia who quite simply smiles while he picks your pocket (literally) and adds to the price of the fare despite what has already been agreed. He promises the earth and delivers nothing happily taking more than £300 in business from us while we were there (5 days)

The room to my apartment had inefficient air conditioning that leaked and stank the entire time I was there and nothing was ever done about it by the management. The leaking was so bad that I was unable to sleep throughout my entire stay because of the noise.

The balcony door conveniently doesn't lock in several of the rooms so if you leave it unlocked and have a few items of value not kept in the safe (to which you have no alternative if you travel heavy) then don't be surprised if your find chalk arrows or other marks outside the balcony door alerting the local criminal element to the availability of your goods! Fortunately having worked with the Dutch Police I was aware of this technique!

The satellite internet connection is painfully slow when it does decide to connect; which you will need to consult Google translate in order to understand what is being said or what to say. The prices of drinks are ridiculously expensive £3.50 for a bottle of water and £3.00 for a can of Sprite. You could ask for a Taxi to the Supermarket but that will cost £15 each way and any small items of value you happen to leave in your room or the car while shopping.

On the hotel website they note a gym and if you're willing to accept a badly plastered room with no AC, one treadmill an elliptical trainer and a rowing machine as an accurate description then enjoy it but remember to pack water available for £3.50 at the bar.

My stay at this hotel had me constantly on edge particularly so on my last night when I was asked if I wanted to buy some drugs by one of the barman who also recommended I visit the local cabaret in Marrakech with him. If I was younger and greener I probably would not have had the foresight to know what could happen or to check my bags thoroughly before checking out the next day.

One good thing I have to say is about the quality and standard of the food in the restaurant. Very reasonably priced buffet breakfast €6 and Buffet Dinner €15. The chef clearly is a true chef and the quality and standard of the food he puts out is quite simply very good value for money. He works hard and that is reflected in the standard of the cuisine.

The highlight of my stay was meeting two other Brits who'd had exactly the same experience.

In short I'm glad I went to this hotel to make me appreciate how much we take for granted from the high standards of our British and American hotels at home and abroad.

  • Stayed July 2010, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 14, 2009

After our long journey from Agdz we were looking forward to ending our holiday with a bit of luxury. Unfortunately the poor directions on the website meant we spent a long time searching for the hotel. It is 25km outside of Marrakech on the N8 to Fes. The road off the N8 to the resort is not a well maintained road, therefore not ideal for hire cars. We had a dispute regarding our reservation, about which the receptionist was impolite and when proved wrong, unapologetic. The resort has a spectacular pool, though it could have done with a clean, it has a golf course but no clubs or balls. We did manage to use the basket ball court and the service in the bar and restaurant was very good. The rooms were nicely decorated though we had a problem with our air-con and it was the first place in Morocco we had stayed where we had shared our room with a cock roach. It is a new resort with with some teething problems. It could be fantastic despite the remote location.

  • Stayed May 2009, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Douar Al Hana Resort & Spa

Address: Melk Dahman Rehamena Sud Lieu | Dit Zaouiat Ben sassi cercle el bour, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#154 Spa Hotel in Marrakech
#198 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Douar Al Hana Resort & Spa 4*
Number of rooms: 70
Official Description (provided by the hotel):
First resort concept in Marrakech, built in the traditional Moroccan style on an olive grove of 11 hectares. ... more   less 
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Also Known As:
Hotel Douar Al Hana Resort And Spa
Hotel Douar Al Hana Marrakech

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