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“Get the auditors in! & Don't take your notebook.” 1 of 5 stars
Review of Hotel Douar Al Hana Resort & Spa

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Hotel Douar Al Hana Resort & Spa
Melk Dahman Rehamena Sud Lieu | Dit Zaouiat Ben sassi cercle el bour, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #365 of 461 hotels in Marrakech
London, United Kingdom
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Get the auditors in! & Don't take your notebook.”
1 of 5 stars Reviewed July 30, 2010

This is the first and last time I go to Marrakech and the first and last time I'll use a Ramada Hotel! From the moment I landed I had nothing but trouble with the hotel and its staff. First off only one of them spoke very bad English so communication was virtually impossible. Unless your French is considerably above average you will have a very hard time.

The favoured taxi service used by the hotel is a one man band by the name of Samir a self admitted member of the Moroccan Mafia who quite simply smiles while he picks your pocket (literally) and adds to the price of the fare despite what has already been agreed. He promises the earth and delivers nothing happily taking more than £300 in business from us while we were there (5 days)

The room to my apartment had inefficient air conditioning that leaked and stank the entire time I was there and nothing was ever done about it by the management. The leaking was so bad that I was unable to sleep throughout my entire stay because of the noise.

The balcony door conveniently doesn't lock in several of the rooms so if you leave it unlocked and have a few items of value not kept in the safe (to which you have no alternative if you travel heavy) then don't be surprised if your find chalk arrows or other marks outside the balcony door alerting the local criminal element to the availability of your goods! Fortunately having worked with the Dutch Police I was aware of this technique!

The satellite internet connection is painfully slow when it does decide to connect; which you will need to consult Google translate in order to understand what is being said or what to say. The prices of drinks are ridiculously expensive £3.50 for a bottle of water and £3.00 for a can of Sprite. You could ask for a Taxi to the Supermarket but that will cost £15 each way and any small items of value you happen to leave in your room or the car while shopping.

On the hotel website they note a gym and if you're willing to accept a badly plastered room with no AC, one treadmill an elliptical trainer and a rowing machine as an accurate description then enjoy it but remember to pack water available for £3.50 at the bar.

My stay at this hotel had me constantly on edge particularly so on my last night when I was asked if I wanted to buy some drugs by one of the barman who also recommended I visit the local cabaret in Marrakech with him. If I was younger and greener I probably would not have had the foresight to know what could happen or to check my bags thoroughly before checking out the next day.

One good thing I have to say is about the quality and standard of the food in the restaurant. Very reasonably priced buffet breakfast €6 and Buffet Dinner €15. The chef clearly is a true chef and the quality and standard of the food he puts out is quite simply very good value for money. He works hard and that is reflected in the standard of the cuisine.

The highlight of my stay was meeting two other Brits who'd had exactly the same experience.

In short I'm glad I went to this hotel to make me appreciate how much we take for granted from the high standards of our British and American hotels at home and abroad.

  • Stayed July 2010, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Any
English first
18 reviews 18 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 14, 2009

After our long journey from Agdz we were looking forward to ending our holiday with a bit of luxury. Unfortunately the poor directions on the website meant we spent a long time searching for the hotel. It is 25km outside of Marrakech on the N8 to Fes. The road off the N8 to the resort is not a well maintained road, therefore not ideal for hire cars. We had a dispute regarding our reservation, about which the receptionist was impolite and when proved wrong, unapologetic. The resort has a spectacular pool, though it could have done with a clean, it has a golf course but no clubs or balls. We did manage to use the basket ball court and the service in the bar and restaurant was very good. The rooms were nicely decorated though we had a problem with our air-con and it was the first place in Morocco we had stayed where we had shared our room with a cock roach. It is a new resort with with some teething problems. It could be fantastic despite the remote location.

  • Stayed May 2009, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Douar Al Hana Resort & Spa

Address: Melk Dahman Rehamena Sud Lieu | Dit Zaouiat Ben sassi cercle el bour, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#139 Spa Hotel in Marrakech
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
First resort concept in Marrakech, built in the traditional Moroccan style on an olive grove of 11 hectares. ... more   less 
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Also Known As:
Hotel Douar Al Hana Marrakech
Hotel Douar Al Hana Resort And Spa

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