This is the first and last time I go to Marrakech and the first and last time I'll use a Ramada Hotel! From the moment I landed I had nothing but trouble with the hotel and its staff. First off only one of them spoke very bad English so communication was virtually impossible. Unless your French is considerably above average you will have a very hard time.
The favoured taxi service used by the hotel is a one man band by the name of Samir a self admitted member of the Moroccan Mafia who quite simply smiles while he picks your pocket (literally) and adds to the price of the fare despite what has already been agreed. He promises the earth and delivers nothing happily taking more than £300 in business from us while we were there (5 days)
The room to my apartment had inefficient air conditioning that leaked and stank the entire time I was there and nothing was ever done about it by the management. The leaking was so bad that I was unable to sleep throughout my entire stay because of the noise.
The balcony door conveniently doesn't lock in several of the rooms so if you leave it unlocked and have a few items of value not kept in the safe (to which you have no alternative if you travel heavy) then don't be surprised if your find chalk arrows or other marks outside the balcony door alerting the local criminal element to the availability of your goods! Fortunately having worked with the Dutch Police I was aware of this technique!
The satellite internet connection is painfully slow when it does decide to connect; which you will need to consult Google translate in order to understand what is being said or what to say. The prices of drinks are ridiculously expensive £3.50 for a bottle of water and £3.00 for a can of Sprite. You could ask for a Taxi to the Supermarket but that will cost £15 each way and any small items of value you happen to leave in your room or the car while shopping.
On the hotel website they note a gym and if you're willing to accept a badly plastered room with no AC, one treadmill an elliptical trainer and a rowing machine as an accurate description then enjoy it but remember to pack water available for £3.50 at the bar.
My stay at this hotel had me constantly on edge particularly so on my last night when I was asked if I wanted to buy some drugs by one of the barman who also recommended I visit the local cabaret in Marrakech with him. If I was younger and greener I probably would not have had the foresight to know what could happen or to check my bags thoroughly before checking out the next day.
One good thing I have to say is about the quality and standard of the food in the restaurant. Very reasonably priced buffet breakfast €6 and Buffet Dinner €15. The chef clearly is a true chef and the quality and standard of the food he puts out is quite simply very good value for money. He works hard and that is reflected in the standard of the cuisine.
The highlight of my stay was meeting two other Brits who'd had exactly the same experience.
In short I'm glad I went to this hotel to make me appreciate how much we take for granted from the high standards of our British and American hotels at home and abroad.
- Official Description (provided by the hotel):
- First resort concept in Marrakech, built in the traditional Moroccan style on an olive grove of 11 hectares. ... more less
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- Also Known As:
- Hotel Douar Al Hana Resort And Spa
- Hotel Douar Al Hana Marrakech