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“A high end resort yet to develop good customer service” 3 of 5 stars
Review of Hotel Douar Al Hana Resort & Spa

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Hotel Douar Al Hana Resort & Spa
Melk Dahman Rehamena Sud Lieu | Dit Zaouiat Ben sassi cercle el bour, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #374 of 465 Hotels in Marrakech
Oxford
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18 reviews 18 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“A high end resort yet to develop good customer service”
3 of 5 stars Reviewed May 14, 2009

After our long journey from Agdz we were looking forward to ending our holiday with a bit of luxury. Unfortunately the poor directions on the website meant we spent a long time searching for the hotel. It is 25km outside of Marrakech on the N8 to Fes. The road off the N8 to the resort is not a well maintained road, therefore not ideal for hire cars. We had a dispute regarding our reservation, about which the receptionist was impolite and when proved wrong, unapologetic. The resort has a spectacular pool, though it could have done with a clean, it has a golf course but no clubs or balls. We did manage to use the basket ball court and the service in the bar and restaurant was very good. The rooms were nicely decorated though we had a problem with our air-con and it was the first place in Morocco we had stayed where we had shared our room with a cock roach. It is a new resort with with some teething problems. It could be fantastic despite the remote location.

  • Stayed May 2009, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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52 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
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Additional Information about Hotel Douar Al Hana Resort & Spa

Address: Melk Dahman Rehamena Sud Lieu | Dit Zaouiat Ben sassi cercle el bour, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#149 Spa Hotel in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 70
Official Description (provided by the hotel):
First resort concept in Marrakech, built in the traditional Moroccan style on an olive grove of 11 hectares. ... more   less 
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Also Known As:
Hotel Douar Al Hana Marrakech
Hotel Douar Al Hana Resort And Spa

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