We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good holiday” 4 of 5 stars
Review of Palm Plaza Marrakech Hotel & Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Palm Plaza Marrakech Hotel & Spa to your Saves list
Palm Plaza Marrakech Hotel & Spa
5.0 of 5 Spa   |   Avenue du 7ieme Art | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #309 of 480 Hotels in Marrakech
Hampshire, United Kingdom
1 review
“Very good holiday”
4 of 5 stars Reviewed 1 week ago

Really nice hotel and the staff will go to all sorts of lengths to help you out with any situation. The hotel has everything you could need on a holiday. They also offer services to get around the rest of marrekech which is really helpful. Would highly recommend for people who want a nice relaxing holiday but still want a cultured trip.

  • Stayed June 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

375 reviews from our community

Traveler rating
    118
    106
    69
    41
    41
See reviews for
73
116
19
44
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
everywhere
Level Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

in ramadan staff haveto work very hard
but slim and fatima give perfect service
slim educated fatima how to handle amex card
you have to know the trick
a nice room again very clean
and because we have a late afternoon flight tomorrow we asked for a late check out
off course no problem
everything with a smile
again a reason to come back

Room Tip: near the elevator when you have a lot of luggage
See more room tips
  • Stayed June 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed May 25, 2015

Had a week at this fantastic hotel. Excellent in every respect. The staff couldn't have been more helpful. The food in the restaurant was of a very high standard with plenty of choice and as much as you could eat. The Oasis Bar was great and again, the staff excellent. Also, the management of the pool towels and sunbeds service was outstanding. I will definitely be staying here again, in fact, I have already booked!!!

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Responsable communication et marketing at Palm Plaza Marrakech Hotel & Spa, responded to this review, 5 weeks ago
Dear Thomas,

Thank you so much for taking the time to share your comments about our hotel after your recent stay.

It was a real pleasure to read that you enjoyed your overall experience with us and our excelent taff. We are glad to welcome you soon.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed April 12, 2015

This hotel was one of the worst hotels I have ever had to stay in. Myself and my boyfriend, both 28 years old, can only hope that no-one else books this hotel.

We booked a last minute deal through lastminute.com, and yes it was cheap but not that cheap, so we expected a certain level of service. I have been to Marrakech before and stayed at a similar ilk of hotel but this was something else.

We arrived and had to wait 1 hour to get into our room, the man behind the desk was not only useless but entirely not used to social and human contact. I had to find my way into the back room to find three office clerks and ask about our room, this was still useless and 1 hour later we were in the room.
I would honestly rate the room and its contents at a 2.5 out of 5. Basic room, not entirely clean, towels were threadbare and a smell of stale smoke was there throughout our stay.

The outside area was perfectly ok, this was at first glance. Most of the sun loungers were old and needed a repair in some shape or form and the lounger cushions were dirty and stained. There was a door next to the kitchen where you asked for towels, one day the towel man didn't have any so gestured me to get one out of the dirty towel bin.
Each day they played the same music track on repeat, we are fans of pool music but not bad music that is being played too loud through bad speakers, this ends up being irritating. We ended up spending the least amount of time at this hotel as possible and leaving for food etc as early as possible.

Hotel Staff, Despicable
Pool Staff, average
Drinks, apart from bottled beer or soft drinks, avoid
Food, not worth it
Cleanliness, Poor


I could go on, but its not worth the anger that this experience gives me.

NEVER STAY HERE, IT CAN ONLY END BADLY.

Paul and Gina

Room Tip: Never stay here.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed March 29, 2015

I stopped there for 4 days and over all I can say that it was a good choice for what we paid. the very few bad points

1- No coffee maker or tea In the room
2- certainly not 5 stars
3- nearly overslept as my wake up call has never been made and my morning coffee came too late. we were going for a balloon ride where we had to get up around 4:30 or so in the morning.

The good things outweigh the bad ones I have to admit and a part from the hiccup we had with the wake up call and the high expectations for the 5 stars hotel

1- staff is very friendly, polite and helpful
2- decent size room and relatively clean and tidy with comfy mattress
3- very good size swimming pool and more importantly clean with a nice bar overlooks it
4- shuttle bus that was very handy and left on time and you can also arrange for pick up. well on time most of the journeys
5- lovely Moroccan cuisine
6- nice breakfast buffet with reasonable choices
7- shopping mall within 5 minutes walk or less (not many shops there though but had a decent cup of coffee in a coffee shop there)
8- dinner buffet with good dish selection
9- The bar offers live music, don't think every day though

Over all, thanks a lot for a memorable holiday

  • Stayed March 2015, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed March 25, 2015

I cant stop thanking the staff enough especially Ilham and Mona for making this trip one of the best times of our lives. Ilham arranged a very very sweet birhday surprise cake ceremony for my boy who was turning 8 in the dinner hall. I wish I knew the names of all the staff who sang him his Happy birthday song so I could thank them all individually! Mona also put in special effort to arrange our taxis and free rides to Jam al fana.Most of the girls and boys at reception were very very sweet and smiling always,even after my numerous questions and requests!I recommended the beautiful hotel to all my friends and one is actually going there now to celebrate a second honey moon! The food was average but the hospitality more than made up for it! The trips that Ilham recommended and arranged to Agadir and Chez Ali were brilliant ideas! Our family came back so happy and content with our experience, its hard to adjust to routine life back in London! Wishing to go back soon especially since Ilham arranged an english speaking driver for us for our Agadir trip and we are now good friends with him. He has invited us to his wedding! yay! Thanks Morrocco and the ultra friendly people at palm plaza! You gave us a beautiful memory for our son's birthday which we will cherish forever!

Room Tip: poolside view is stunning! especially at night
See more room tips
  • Stayed February 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 21, 2015

Magnificent experience from check in to check out. Lovely and helpful staff members, make you feel very welcomed. And of course Sarah the hotel entertainer who made our visit even better. Cant wait to come back

Stayed March 2015, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Palm Plaza Marrakech Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palm Plaza Marrakech Hotel & Spa

Address: Avenue du 7ieme Art | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#128 Spa Hotel in Marrakech
#150 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Palm Plaza Marrakech Hotel & Spa 5*
Number of rooms: 232
Official Description (provided by the hotel):
This luxury resort is located in Agdal, a new residential district in Marrakech. Palm Plaza offers free Wi-Fi and free shuttles to the city. Palm Plaza Hotel features comfortable rooms and suites. Some feature a terrace. Savour exotic dishes in the hotel's restaurant. Have a snack in the pool bar. In the evening, have a quiet time in the piano bar or an exciting night in the night club. The spa features a heated play pool (for children from 14 years), a sauna, a hammam and a gym. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Hotels.com, Priceline, Agoda, HotelTravel.com and Odigeo so you can book your Palm Plaza Marrakech Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palm Plaza Marrakech Hotel Marrakech
Palm Plaza Marrakech Hotel And Spa
Palm Plaza Hotel Marrakech

Owners: What's your side of the story?

If you own or manage Palm Plaza Marrakech Hotel & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.