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“Very Good Choice” 4 of 5 stars
Review of Palm Plaza Marrakech Hotel & Spa

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Palm Plaza Marrakech Hotel & Spa
5.0 of 5 Spa   |   Avenue du 7ieme Art | Zone Touristique Agdal, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #323 of 461 hotels in Marrakech
Patras, Greece
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“Very Good Choice”
4 of 5 stars Reviewed November 1, 2013

Palm Plaza Hotel's only drawback, is it's location. Outside Marrakech city, although only a 5 minute drive by taxi (50 dirham during daytime - 100 dirham during nightime).

Despite it's huge establishment, hotel is maintained in high standards, unusual for hotels in Morocco. Nice, big, clean, and modern rooms, lobby, restaurants etc. Free Wifi at the rooms!

If you find it in a good deal, go for it!

Room Tip: ask for a room facing the pool area!
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  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, General Manager at Palm Plaza Marrakech Hotel & Spa, responded to this review, December 5, 2013
Dear guest,

Thank you for choosing Palm Plaza Hotel and Spa on your visit to Marrakech. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We share all the feedback with the management and staff and such feedback help in staff motivation and recognition.

We hope to see you again on your next visit to Marrakech.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Canterbury, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 21, 2013

I do not understand the complaining of some of the comments,typically negative.I have just returned from a 3 night stay in the Palm Plaza,admitidly arranged via a travel company,but I found the staff helpful,a bottle of water was supplied every day as were the clean towels.The range of food available was excellent but if you wanted to eat elsewhere there is a commercial centre a few minutes walk from the hotel where fast food is available or even a supermarket.The class of cars outside indicated the type of "money people" who were staying there.Very spacious rooms and bathrooms.My balcony had a view of the Atlas mountains.A shuttle bus was available to take you into town but some of my fellow travellers used the taxi service without complaint.

Room Tip: A room not facing the main road may be quieter but roads not excessively noisy anyway.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucks
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 4, 2013

I am writing this review from beside the pool at the hotel, I am half way through my stay and disappointed. I accept its ramadan but all but one restaurant is closed and there are no snacks other than two types of pannini, burgers or olives same on offer for lunch plus spaghetti bolognesse
There is no pool side service- yep go get it yourself, in fact service for anything is reactive nothing is proactive to take you feel special. Bins not been emptied by the pool (full of used nappies!) And no one has wiped down tables outside piano bar- dirty!
So why stay here; rooms are large and nice bathroom (although thread bare towels), pool is great and staff friendly (just not service orientated). But for £60 per room per night B&B its great. Expect three stars and for the money money its a winner £20 more will buy you four star equivalent across the road at Adams Park.Taxi from airport 200 dirhams max and into Jema El Fina 100 dirhams each way.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoorn, Nederland
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 6, 2013

Nothing special: the swimmingpool was too cold..okay..but even in the indoor swimming pool and the jaccuzi I was freezing..! There is a bar, nothing else.
Breakfast was okay for a few days.
From the hotel to the old city is more than 30 minutes walking. However: there is a transferservice from the hotel ( not late a night).
Our room was on the streetside..just noise from the traffic. I think a room facing the garden is much better..
The frontdesk staff: some were okay, some looked tired all the time.

Room Tip: If you want to stay here, ask for a room facing the garden
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 31, 2013

Having just spent 4 nights at the palm plaza, i can honestly say that except for the pool and outdoor lunch cafe, the hotel under-performs on almost all counts. The rooms facing the pool are quite nice and the bathrooms good; however, there are so few amenities that the hotel needs to loose whatever stars it has. There is no bottled water, no hangers for suits, no tissues, intermittent internet service, hard as rock pillows and I could go on and on. These things should be fixable were management interested in doing so. apparently not the case.

The front desk staff is overworked and doesnt have maps, change for foreign currency ( no ATM either), misses wake-up calls, and is generally overwhelmed to do the basics. They like most Moroccans are very nice to foreigners, but the service at this hotel is poor and travellors should stay away until it improves.

Room Tip: Facing the poor
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  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 30, 2013

A good hotel, but more than half empty. Our room overlooked a building site, but there was no activity so no noise. A splendid swimming pool. If possible book a room overlooking the pool. The restaurant was a good standard for Morocco, but not haute cuisine.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New York
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed May 30, 2013

The Palm Plaza is formally a "five star" hotel on the basis of its facilities. The physical plant is, in fact, attractive. However, the rooms are dirty, the breakfast meager and the staff not particularly helpful. Even small things like arranging a trip to the airport seems too taxing for the front desk. The wireless system is abysmal.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palm Plaza Marrakech Hotel & Spa

Address: Avenue du 7ieme Art | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#128 Spa Hotel in Marrakech
#132 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Palm Plaza Marrakech Hotel & Spa 5*
Official Description (provided by the hotel):
This luxury resort is located in Agdal, a new residential district in Marrakech. Palm Plaza offers free Wi-Fi and free shuttles to the city. Palm Plaza Hotel features comfortable rooms and suites. Some feature a terrace. Savour exotic dishes in the hotel's restaurant. Have a snack in the pool bar. In the evening, have a quiet time in the piano bar or an exciting night in the night club. The spa features a heated play pool (for children from 14 years), a sauna, a hammam and a gym. ... more   less 
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Also Known As:
Palm Plaza Marrakech Hotel And Spa
Palm Plaza Marrakech Hotel Marrakech
Palm Plaza Hotel Marrakech

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