Let me say that my husband and i believe this hotel to be excellent value for what we paid about £50 a night, the bedroom was brilliant, the bathroom facilities also excellent, the cleanliness of the room was extremely high, the pool area was lovely too.
The staff were polite and tried hard to smile and be pleasant but they are not fluent in English only French. The worst experience was the food, the breakfast was the best meal as there was an omlette station, fresh pastries (no change over 4 days though always the same) eggs, sausages and cereals, the coffee machine was excellent but although hot water was available there is no teabags of any kind! the shock to me though is that the staff are also eating out of the same display? they fetch drinks and pastries to take to the kitchen - this is unacceptable, not only waiters but the restaurant manager too! very unprofessional and not 5* activity and if there is a problem with the soup or coffee they sample it?!?! I have never seen this before
We used the lunch menu at the pool and it was adequate but not for a long stay - no variety apart from the whim of the chef to make it up as they go along I had Cesar salad three times and each was different and could not be called a Cesar salad as it was not the right ingredients.
For dinner we twice used the only restaurant open, they talk of 5 ? but only the regular restaurant where you eat breakfast is open and is set out the same for the evening dinner, it is was pretty dire, the first night we got by just finding bits to eat and only went the second night as we did not wish to travel to town, at £20 a head it is very overpriced, I could hardly find anything to eat from the starters as they are all vegetable based such as cauliflower with pickle or beetroot with cabbage or peas carrots and sweetcorn, they supplied marie sauce but there was no salmon or prawns or any kind of meat/fish other than slices of processed meat - really poor, the main dishes were bow pasta with a tomato sauce, buttered chicken, small potatoes, a carrot medley, a local dish with bones in and a type of beef dish comprising of a tomato sauce with silver skin picked onions in!! not shallots but jar onions, when this ran out they replaced the beef with breakfast sausages!! We complained to the manager that it was poor but he thought his selection was wonderful, I had to stop him and point out we have travelled internationally and it was not to any standard of 5* I knew - I did not want to offend him further but it may have been special by Morrocan standards but not by Western, it was unacceptable and we requested that we pay only for one meal, which we did, my husband was not bothered for dessert as they were the same as the night before, creme caramel (made with too much egg) and small pastries/cakes, no cream or ice cream.
The staff do not seeem to know to take plates away from tables, they leave them piled even when you move them to another table, one morning I actually cleared the table myself and they did not understand what I was doing, tables remained full of dirty crockery for up to 15 minutes I observed whilst the staff laughed and joked with each other, the staff get on too well and have too much to say to each other when they should be working, guests needs are pretty much ignored as they do not look around, they are not attentive enough or with details such as salt and pepper on each table or remove extra cutlery sets from the table when people sit down, they are clueless to this?!?
On the hotel reception were two really lovely guys, one with a great sense of humour which I liked, he really tried and I hope he goes far (as was common, most of them had no badges for me to fully praise him by name) the customer relations woman was never there and I was so shocked to see her on my last night after dinner at her desk but sadly I had no time to start a conversation that time of night.
To sum up if they could train their staff better and pay for proper chefs and proper quality ingredients it would be an amazing hotel, but then maybe it would not be the price I paid!! but if it is supposed to be £300 a night it would not be worth it at half the price, they must improve to get repeat custom as sadly we will not return.
One last note I had been in dialogue with Zineb at the hotel and alluded to it being a celebratory birthday and to try for a pool view room, when I got there, the reception staff had no idea and I was given a room on the road...not too bad but left me feeling pretty unspecial especially when I found out most them were given to French students visiting whilst on a Rally... wasn't a warm start to my stay and it would not have taken much to arrange to be make me feel really happy.
The pool rooms are nice but there is great road ones too and not much noise, nothing that disturbed...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.