We booked our holidays in Morocco for the start of November and reserved the second week of our stay in Riad Carllian; the first week we had booked in another place in Marrakech. Luck was not on our side this time! The day before we left from home my wife slipped and fell from a small step and broke her ankle, multiple fractures with bone popping out. She had to undergo surgery and put 11 screws and 1 plate in her leg She was devastated as the Morocco trip was her birthday gift and now the doctors are telling us that she will not be able to step and place weight on her foot for at least 6 months. I immediately sent an email to both hotels -- the first one on the day we were suppose to arrive and they responded by advising of how sorry they were that this unfortunate incident happened to us the day before traveling and they refunded all 100% of deposit we had paid, in advance. The Riad Carllian received my cancellation a week before our scheduled arrival. They replied by advising me that their policy says that they should charge me 75% of the total amount for cancelation but they will keep the 50% we had already pay for a next stay in morocco within 6 months. I advised them that my wife’s leg is not going to be better for long time and their response was that they can do the 6 months a year. Unfortunately we are not even sure is she will be able to walk in a year. She was devastated with all this that happened last minute and to make matters worse more sad that the Riad was not understanding with such a blow. I would not go back to this place even if I have already paid them 500€ for nothing. When you choose a Riad over a big hotel you do it because you want to have a more personal and up close experience with the owners. I guess that is not the case.
- Official Description (provided by the hotel):
- Located at two minutes walking distance from the famous Jamaa-El-Fna place, Riad Carllian is the place dreamed to discover Marrakech. Easily accessible conveys some, this small haven of peace enjoys of an exceptional site. You will be accomodated there cordially by all our team which will bring a 5 stars service to you. ... more less
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- Also Known As:
- Riad Carllian Marrakech