Arrived there from a desert trip, and first experiences were good...the owner came out on his motor scooter to meet us at the gate of the Medina closest to the hostel (the part of the Medina in which it is located is closed to cars), and gave us a warm welcome. He gave us good advice about the city, and was generally helpful. The rooms were alright...my bed was hideously uncomfortable, but the other three friends in the dorm seemed to have much more comfortable ones, and some of the wiring looked about to explode, but it was what you'd expect for the very modest price. Bathrooms were in fact quite good.
The problem came after our second night. We had originally only booked to stay two nights, since one of our friends was only staying that amount of time. Upon arrival, I had immediately told the owner the other three of us wanted to stay an extra night, which he suggested should be no problem. Just before going to sleep on the second night, I reiterated this, a little more firmly to be sure, and he said there was no problem. Then the next evening at 6 o'clock, while we were out and about exploring the Medina, we got a phone call telling us we needed to get back to the hostel right away because they had to give away our room.
The story was, the owner hadn't forgotten our verbal booking of the extra night, he had simply taken no action about it, so it still appeared as available online. Some other tourists had booked at midnight of the previous day, apparently after we had gone to sleep; then when we left at 10 am the next morning, when he still hadn't woken up and hence couldn't tell us. Bizarrely, he hadn't thought to phone us in the morning, but instead waited until an hour after the people who had booked our room arrived. To his credit, he didn't let them into our room, which still had our locked suitcases, and non-valuable items strewn over our beds...but that would have annoyed the new arrivals who couldn't get into their room until 7 by the time we came back and packed up. What sort of hostel has 7pm check-in time!
Ultimately bizarre all round. Why the owner didn't bother booking us in; and why he didn't contact us earlier, or leave us a note, or something (for all he knew, why might have been on another day trip...we didn't get back to Marra until 10pm the day before) is a question I can't answer.
He was honest about his stuff-up and wasn't a crook, or a rip-off merchant, just not very competent at all. At least he helped us to find alternate accomodation nearby, albeit twice the price (but probably twice the quality too).
If you do stay here...just make allowances for this incompetency!
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