We enjoyed our stay so much that we have now booked a return visit. I had previously stayed in a large chain hotel outside the medina and wanted to experience a riad. They are very different but I was not disappointed. Our room was spotless and nicely decorated and towels were regularly changed. Breakfast is continental and sufficient. My husband enjoyed the pastries or pancakes although I personally would have preferred more fruit and plain yoghourt and less sugar. We tried the dinner at the riad and I enjoyed it very much. The cooks were happy to explain the traditional menu and identify the ingredients. My husband was less enthusiastic and didn't like the dessert as he doesn't eat yoghourt.
The staff are friendly and helpful although most speak only very basic English. We had prebooked one excursion before travelling and Boujemma was able to help us arrange another. When we return I will arrange excursions through the riad. We found that prices were similar but the prebooked one was not the full day we were expecting.
We did not use the plunge pool as we were out most days and by early evening when we returned it was too cold, but if a pool had been a priority I would have booked to stay in a larger hotel outside the medina. I loved the bustle of the souks and we ate at Djemma al Fne square several times, feeling completely safe returning to the riad in the dark. It is also very central to the museums and palaces and we were able to walk to everything we wanted to see.
There were only 2 minor niggles. We had booked transfers via BA and like other travellers when we got out of the taxi our luggage was put into a cart which we had to follow to the riad. When we reached it the carter demanded payment and wouldn't accept less than 5 euros, although we had paid in advance for the transfers. This was not the fault of the riad. Next time we will make our own arrangements as, once you know where you are going, it is not difficult.The only other problem we had was that the safe in our room did not work so we had to carry our passports and money everywhere with us. Although as the holiday progressed I realised that anyone entering the riad had to knock the door and be let in by a member of staff so it would not have been easy for an opportunist thief.