Booked this after reading the tripadvisor reviews, arranged collection from the airport via the hotel, the taxi drops you at the bottom of riad zitoune, Riad Diana is less than a minutes walk, at the drop off point there are guys with carts waiting to take your luggage for you and take you to the Riad. We weren't sure what we had to pay for this, we ended up paying 50 dirham and found out after the going rate is 20 dirham (you could walk with your luggage too but not knowing where we were going was good to get the help)
Boujamma greeted us with mint tea and a map of the area, highlighting places to visit, we booked the hamam / massage experience along with the cooking class and one of the excursions and can't rate all experiences highly enough. The communication before and during our 5 day stay was perfect and so personal, all of the staff are friendly and most speak some English between that and our limited French and very limited Arabic we got by!
Our room was clean, we had fresh towels daily and slept so well every night, it's amazing how peaceful the riad is considering its proximity to the main square and bustling Marrakech life all around it.
Breakfast was croissant, pancake, yoghurt, fresh juice, jams, bread & soft cheese and coffee, all plentiful and enjoyable.
Our cooking class was fantastic, Soraya the house cook was lovely and showed us a number of salads, lamb tagine and the orange & cinnamon desert, you have a choice of lamb, chicken or fish to cook with along with a variety of veg you go and buy with her. You also get a tagine cook book after the class and in the evening you get to eat what you've made!
The hamam is located in the Riad and is smaller than ones we've been in in Turkey, but it did the job! We were scrubbed and washed before we had our massage (which is done on the roof terrace in a small treatment room), the massage was fantastic and so relaxing.
Our trip to the Ourika Valley was also booked through the Riad and we were collected by the driver and spent the day exploring the valley and waterfalls, our driver was so knowledgable and friendly which really made the drive a pleasure, our guide to the waterfalls was also great and really made this day one of the highlights of our trip.
We found Marrakech to be a bit of a culture shock and once we got over the 'uncomfortable' need to say NO a lot when outside of the Riad, the Riad itself was a complete sanctuary which we really can't praise enough!