We stayed at Terra Mia for a week and really appreciated it. The situation is perfect if you are looking for space and quiet, though it takes around 20-25 minutes to go to the centre of Marrakech.The gardens are very nice and well-kept despite the heat. With more than 40°C outside, the fresh pool was really welcome. The common area of the main Riad is decorated in a wonderful traditionnal style. There are only 7 rooms in the main Riad, so the place and the pool are very calm and resting. The staff is lovely and the owner Omar is really thoughtful, and Hakim can drope you to Marrakech centre several times a day. The Morrocan dishes are also wonderful (zaalouk and taktouka were excellente!!). The women from Renaissens (beauty treatments) was also very nice.
Yet, some points could have be better : the occidental dishes are quite expensive for both quantity and quality. The breakfast is OK ("msemen" is very good) but you have no choice of the food and you eat the same everyday.The room confort is OK (good air con, beds, cleanliness) but could be better (you need to pay to have a safe in the room, no fridge, 1 sink for 2, no fresh water in the shower most of the time, sewer smell coming from the bathroom at night). You cannot bring beverages from outside the Riad (which is OK) but the alcohol is very expensive (50 to 60 dhr for a beer and 140 dhr for a poor quality bottle of rosé wine!).
In short, we had a very nice journey in Marrakech even if some small things could be improved.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear sir, dear Madam,
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You wrote a review on trip advisor and we would like to thank you for that; especially for the positive points that you mentioned: “space and quiet”, “gardens are very nice and well-kept despite the heat”, “the place and the pool are very calm and resting”, “lovely staff”, “Moroccan dishes are also wonderful”, “beauty treatments was also very nice”.
However, we wish to use our right to reply on various points of your comment:
- The occidental dishes are quite expensive for both quantity and quality: we respect your point of view but specify simply that we use fresh products and receive very few remarks on the cost of our meals.
- The breakfast is OK ("msemen" is very good) but you have no choice of the food and you eat the same everyday: it is true that you only choose your hot drink for breakfast but we do not agree when you write that you eat the same every day. The traditional msemen that we prepare are different each day.
- The room confort is OK (good air con, beds, cleanliness) but could be better (you need to pay to have a safe in the room, no fridge, 1 sink for 2, no fresh water in the shower most of the time, sewer smell coming from the bathroom at night): again we respect your point of view but there is a free safe at the main office, a honesty mini bar on the ground floor, sorry not to have two sinks in the bathroom!, very hard for us to have very cold water by 45° outside so it is true that cold water arrives a little bit warm in august, we apologize for the sewer smell coming from the bathroom at night if you had mentioned it during your stay we would have fixed it.
- Again, our riad is not a apartment-hotel so thank you to mention that it is ok not to bring beverages from outside the Riad. It is right that alcohol is very expensive in Morocco because of taxes but we do not sell any beer at 60 DH, it is wrong, our most expensive beer is 50 DH less than 5 euros. Bottles of wine are also expensive in Morocco because of taxes, if you found that the rosé we served you was poor quality, you could have mentioned it and we would have found another type of rosé wine for you.
All the best,
Hakim ESSADIQ – General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.