We stayed at Riad Nafis in September for 5 nights (sorry for posting this review late) and it was amazing in every way. Please don't be afraid to stay in the old city - it was a totally safe place to stay. Other people we have talked to afterwards regretted staying out of town.
After booking the Riad we contacted Laurent to sort out taxi pick up (highly recommend) and depatures, a meal on the first evening and quad biking. He responded to our our queries and sorted everything out for us at a reasonable rate.
Upon arrival at the airport our taxi driver was waiting for us. A short walk from the taxi brought us to our Riad. The pictures do not do it justice - it was like walking into an oasis in the middle of all the hustle and bustle. They took our cases, showed us round the Riad, gave us tea and pasties and generally made us feel relaxed and at home and that was even before we saw the room.
The room was fantastic (Junior Suite Saltana), beautifully decorated and spotlessly clean (like the whole Riad).
We wanted to start exploring and were walked to the main road and shown where we were in relation to the main square - an easy 5 minute walk. We did get lost loads of times in the medina but it was always easy to find our way back to the Riad. The people are all friendly and happy to give directions (for some small change).
You must book a meal at least once in the Riad. We had a vegetarian meal and it was the best we had whilst there - sat on the terrace watching the sun going down. We just felt bad that we could not eat it all. Naima is an amazing cook. The breakfasts are also wondeful. To end a hot dusty day with a dip in the pool was lovely.
Everything about this Riad was perfect, but the main thing was the staff. Nothing was ever too much trouble (the quad biking they booked was a fantastic day and a must). They are all so proud of their Riad, culture and city and it really showed.
We will be going back there next time we are in Marrackech.
Thanks Laurent, Naima, Najat, Karima, Ismail, & Noureddine for a fantastic holiday.