It was our first trip to Morocco and We stayed here for three nights in April 2013.
Upon arriving at the airport, we withdrew some local money from ATM and got a taxi. There was a big board outside the airport saying to go to city, the taxi charge is 100 MAD, but the guys there insisted as we are a couple, charge therefore is 200 MAD. Go figure that out! So we had no choice but paid 200. After arriving at the old town, the driver said he couldn't go any further and dropped us off outside the palace. Two little kids then showed us to the hotel's door. To be very frank, if not for them, there was no chance that we will find the hotel ourselves as it is really hard to spot. Then the kids wanted money. I emptyed my pocket and can only find Euro change but the kids wanted 'paper money'. The smallest MAD money I had was 200. So I refuse to give them that. The arguing was heard by people inside Nafis and they let us in. The whole experience was very stressful!
The staff was very friendly, the hotel was charming with a swimming pool in the centre court yard. However, our bath room only has a bath tub, and there was no shower curtain around it and the tap can't be hung up. To have a shower, I had to sit in the tub and wash my hair and then call my husband to hold the tap and rinse for me! It was very inconvenient. I had to do the same for my husband too. But there are still water spilled everywhere.
Our room was very small. We had nowhere to open our suitcases and had to use the bed everytime we need to get something out, which is all the time. There were two very big pillars in the room right in front of the bed. My husband walked into it to go to the bathroom the first night. In fact, they are very hard to miss even during the day because the room is so small.
We love the terrace breakfast and the location of the hotel but overall, it's disappointing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I thank you for your kind review and I would like to say that we feel a bit sad that despite the charm of the place and the staff very friendly, I suppose that Morocco is a different world comparing to Australia, with a different organization, different culture and way of life. Once again, this is our duty as professionnal of Tourism and of the hotel industry to help you and provide you with the major keys to understand and discover the best way our different culture. Different does not mean bad or good, I deeply beleive that our culture is even more interesting, more charming because of this difference. And the thousands of visitors that we receive every year will feel and appreciate these differences also. You just need to know how to afford it then you can appreciate it.
This is the reason why, I would never recommend enough, any future traveler, wherever you are traveling, contact us ahead, before traveling we will be able to organize your airport transfer . Our driver will accompany you to the door of the riad and then, we will provide you with all information you need to enjoy your stay and our city in the best way. Also a Riad is not a hotel, standardized, but a traditionnal house, in the heart of the Medina, old historical and genuine part of our cities, this is maybe just the opposite of a hotel, but an intimate place where we do have human exchanges and time to help you understand our country. At Riad Nafis we do provide 2 types of rooms, the standard rooms, the smallest category, what you booked and the junior suites, the larger rooms. You stayed in the Berber standard double room, the two pillars you disliked are traditionnal authentic supporting pillars of berber houses as we can see them in berber houses in the countryside and in the mountains, and honestly we are proud to be able to show our residents what this does look like and have some in the berber room. Travelling is a matter of expectations I suppose, and Marrakech provides with hotels all categories and Riads of all categories also. A Riad is certainly for travelers looking for discovering the culture of Morocco, the soul of the genuine life, Riads are located right in the middle of families leaving here everyday, with children playing and running in our pedestrian streets (derbs) what makes our travelers discover the atmosphere of the oriental medina’s streets. We feel frustrated that you felt a bit disapointed and honestly we were very pleased to receive you. Take good care of both of you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.