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“Perfect” 5 of 5 stars
Review of Hotel & Ryads Naoura Barriere

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Hotel & Ryads Naoura Barriere
5.0 of 5 Hotel   |   Rue Djebel Alakhdar | Bab Doukala Marrakech, Marrakech 40000, Morocco   |  
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Hotel amenities
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35% off room rate
Ranked #124 of 467 Hotels in Marrakech
the med
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
“Perfect”
5 of 5 stars Reviewed 2 days ago NEW

After a a hideous night in a nearby hotel we couldn't have been happier with our second hotel. We where fortunate enough to be upgraded to a junior sweet which was beautiful, vast & light. It really was a luxurious, restful place to be. The room service breakfast was abundant & delicious too (try the Moroccan eggs). The location was excellent & the staff where beyond helpful. I was truly sad to leave.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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509 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived on 11 March x 7 days (Temp (day): 24 - 26 degree / (night): 10 - 14 degree so bring warm clothing) at the fantastic 5* Hotel & Ryads Naoura Barriere in Marrakech. Service was impeccable (not sure why I've read some random comments about unfriendly staff, must have got confused with their own domestic situation), breakfast plentiful with something for everyone no matter how fussy your palette (again, ready stupid review about 'miss my bacon'... err, there was streaky bacon every morning and remember, the Moroccans don't do pork so perhaps that guest forgot to put their glasses on!) fabulous room (ours was deluxe, roomy, clean and fresh with towels changed daily, beds turned down & water replenished... need I go on?) although have to say, coffee & tea making facilities wouldn't have a gone a miss and an easier lighting control system. You'll know what I mean when you experience how many attempts it took to turn on one light without all the others coming into play! Room service - superb although only experienced once and the pool was to die for. Loved the smiling, friendly faces (staff that is!) at every corner and wouldn't hesitate to stay again. Would love to try a ryad but only when there's a bunch of us taking a trip. Can I add, when you go on your travels, it helps to be friendly and warm to hotel staff (if it's of a high standard), as you get so much more even if something isn't quite 10/10. It pains me to read stupid comments about things that really aren't worth stressing about and with that, Thank You to all the staff at Naoura Barriere - you made our stay in Marrakech fabulous: Tina & Jane (Room 106)...

  • Stayed March 2015, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review, 1 week ago
Dear Guest,

Thank you so much for taking the time to share your comments regarding your recent stay At the Naoura Barrière, we strive to provide exceptional service; therefore your feedback is exceedingly important as it acts as an indicator of how we are performing.

I am delighted to know that you left our hotel with pleasant memories. Rest assured that I have shared your kind words with our team; I am sure that this feedback will serve as an encouragement to all of our staff as we strive to provide all of our guests with the quality of service in which we take great pride.

We look forward to welcoming you back as soon as possible.

Sincerely.
Arnaud BAMVENS
General Manager
Hotel & Ryads Naoura Barrière
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel in terms of service, beauty and location. Staff was always helpful and pleasant.
The restaurant was top notch. Even the room service was efficient with a great menu. The rooms were large and very comfortable and clean. The hotel property including the pool was well maintained. We could walk to the Medina or the new town easily.
Overall a 5 star experience for my family. We will definitely return.

  • Stayed February 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review, 1 week ago
Dear Guest,

I am delighted to read your kind words. Thank you for taking the time to share your experience with us.

I am glad that you had an amazing time here at The Naoura Barrière and very much look forward to welcoming you back in the near future.

Warmest regards,
Arnaud BAMVENS
General Manager
Hote l& Ryads Naoura Barrière
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is modern and in a great location between the old area of the medina and the new town of gueliz. The pool is gorgeous and the hotel is exactly like the photos would recommend to people that want to see the whole city. Walking distance between both areas.

  • Stayed February 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review, 1 week ago
Google Translation
Chère cliente,

Je vous remercie pour votre fidélité et la confiance que vous nous portez, ainsi que pour votre élogieux retour à la suite de votre séjour chez nous.

C’est avec grand plaisir et fierté que j’ai partagé vos commentaires avec toute l’équipe qui a eu chaud au cœur en écoutant vos éloges.

Nous espérons vous revoir prochainement au Naoura barrière

Sincèrement,
Arnaud BAMVENS
Directeur Général
Hotel & Ryads Naoura Barrière
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Fell upon this oasis of luxury after a busy morning getting lost in the souk, as it turned out, a great choice for an unhurried, relaxed and tasty lunch with perfect service. We entered a large lounge area with very contemporary and comfortable seating and were quickly guided to a quiet table by a very well presented waiter who spoke excellent English and returned quickly with our drinks, along with a selection of quality nibbles, the WiFi code and my coffee was accompanied by an ice cold bottle of water, a very promising start! The lunch menu had lots of choice and we settled for a salad and a panini; both orders arrived quickly, they were very well presented and were quite delicious. There was a very relaxed vibe, the decor was pleasant, the walls peppered with some stunning art and we stayed for a couple of hours enjoying post lunch refreshments, lovely. The toilets were were spotless, the staff, helpful, engaging and courteous; a very agreeable lunch with fair pricing and 5 star service, certainly worth seeking if you fancy a contrast to an orange juice and Tagine in the hustle and bustle of the colourful souk.

Stayed January 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review, 2 weeks ago
Dear Guest,
Thank you so much for taking the time to share your comments regarding your recent stay in february. At the Naoura Barrière Barrière, we strive to provide exceptional service; therefore your feedback is exceedingly important as it acts as an indicator of how we are performing.

I am delighted to know that you left our hotel with pleasant memories. Rest assured that I have shared your kind words with our team; I am sure that this feedback will serve as an encouragement to all of our staff as we strive to provide all of our guests with the quality of service in which we take great pride.

We look forward to welcoming you back as soon as possible.

Arnaud BAMVENS
General Manager
Hote l& Ryads Naoura Barrière
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Wycombe
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed February 4, 2015

we walked past this hotel and it looked lovely we went inside and took a look at the menu 395 DH (approx £28) for one of the best meals I had on this trip but the standard was superb we had the set menu I had the crab cocktail, kofta tagine, and the apple stack which was one of the best desserts I have ever had - We also had a local rose wine SAHARA which was amazing the staff were excellent as well so we were had the best time, we came back for lunch at the italian restaurant - pizza and salads

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review, 4 weeks ago
Dear Guest,

Thank you very much for your wonderful review on Tripadvisor following your recent stay at the Hotel Naoura Barrière with your family.

It is a real pleasure to read that you enjoyed your time with us and that our hotel, its location and services were up to your expectations.

We hope to have the pleasure to welcome you back soon,

Yours sincerely,

Arnaud BAMVENS
General Manager
Hotel & Ryads Naoura Barrière
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tiburon, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 3, 2015

We stayed at the hotel for 3 nights over New Years. While the hotel itself is nice, the staff is rude and extremely dismissive. They double charged us on our AMEX and then treated us like it was our fault. The staff ruined the experience and I would recommend finding a friendly Riad instead.

  • Stayed January 2015, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review, 2 weeks ago
Dear Guest ,

Thanks you very much for choosing the Hotel Naoura Barriere for your last Marrakech’s visit.

Guest satisfaction is very important to us and I am really sorry that your experience did not reflect it. Please receive my deepest apologies for all the inconveniences you faced.

Your comments are very important to us as we continually try to improve the excellence and the quality of our services throughout the years. All the disagreements you have met on the Hotel and you describe are absolutely not acceptable.

We are very sorry to hear about all this disappointments lately, we would have done all the necessary to put right the incorrect behaviour of some of our staff members and understand why you were not satisfied of the quality of our services to give you more explications about it.
Nevertheless, may you be assured that I have shared your comments with our teams.

We look forward to the opportunity to welcome you twice in order to demonstrate the quality of our services.

With my very best regards,

Arnaud BAMVENS
General Manager
Hote l& Ryads Naoura Barrière
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel & Ryads Naoura Barriere

Address: Rue Djebel Alakhdar | Bab Doukala Marrakech, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Marrakech
#48 Spa Hotel in Marrakech
#53 Family Hotel in Marrakech
#53 Luxury Hotel in Marrakech
#81 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel & Ryads Naoura Barriere 5*
Number of rooms: 85
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Also Known As:
Hotel And Ryads Naoura Barriere
Hotel Ryads Naoura Barriere

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