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“Quality mid-upper range hotel” 5 of 5 stars
Review of Hotel & Ryads Naoura Barriere

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Hotel & Ryads Naoura Barriere
5.0 of 5 Hotel   |   Rue Djebel Alakhdar | Bab Doukala Marrakech, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #125 of 463 Hotels in Marrakech
London
Senior Contributor
41 reviews 41 reviews
34 hotel reviews
Reviews in 22 cities Reviews in 22 cities
46 helpful votes 46 helpful votes
“Quality mid-upper range hotel”
5 of 5 stars Reviewed June 12, 2013

Neither a pretentious brand or a pretty boutique, this hotel instead offers incredibly friendly service and big rooms at an excellent location close to the Medina.

The staff here are by far and away the best of any hotel I have visited in Marrakech. They genuinely want to look after guests and appeared to be having a great time doing it. There was nothing forced or disingenuous about their approach.

Location - superb:
It's about as close to the Medina as possible for a mid-sized hotel - 5 minutes' walk to the mosque, main square and souks. Any closer, and it's pretty much riad-only territory.

Clientele:
Fellow guests varied from seniors, to mixed race families and 30 something gays. All with a good splash of cash are welcome, it would seem. No riff-raff.

Food:
There was a good club menu for lunch and breakfast was fine - usual mix of egg dishes and continental items, plus big pots of home made preserves. Room service was very efficient - none of the usual three or four calls of doom to reception as is too often the case in Maroc hotels.

Strange:
There was a random DJ in the brasserie style bar/restaurant one evening playing club versions of maudlin songs, such as 'Losing My Religion' - not what any of the above wanted to hear.

Rooms:
The junior suite was pretty big, though the standard rooms are also a good size. The juniors had two washrooms on either side of the room, a huge bath and walk-in shower. The smaller rooms lose the walk-in shower, have a slightly smaller bed and slightly smaller balcony.

Swim:
The pool was clean, huge and welcoming. Even when busy, it was still relaxing - the people here are discrete.

Fitness:
Pop in to the small gym and see Mustapha. He will pick up where your personal trainer left off. He's working in France later this summer, and I wish him well.

Negative:
The only disappointment was the spa. The treatments were a third more expensive than the far superior one at the Delano a few streets away. The 'U' area as it is called looks tired. The big jacuzzi that looks amazing on the marketing pictures smells of damp and has paint peeling away inside. The spa had been the main attraction for me when booking. But while that was a disappointment, the professionalism, energy and commitment to customer service and the quality of the accommodations more than made up.

Riads:
I had a look at the on-site riads. They are magnificent and very private. Do it, if you can afford to.

Tip:
The smaller rooms on the ground floor only have plants to separate your outdoor terrace area from other guests - might be an issue for some and check before booking. However, I would add that there is a good security presence at this hotel.

Cars:
There was free valet parking (i had read somewhere this was charged - not the case for my stay) and free wifi around the grounds and in the room.

This is a good, solid recommendation and it's clear that this joint attracts repeat guests each year. If you want brand chic, go to the Delano or Four Seasons, if you want pretty then go to Les Jardins de la Medina. If you want a friendly, mid-upper priced hotel with all you'd expect for the cost - and if you want to be very close to the Medina but not in it, then I can't think of anywhere better - and a big part of that is down to all the staff and whoever trains them.

Room Tip: Ground floor terraces are not hugely private, maybe go for a balcony room.
See more room tips
  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review, December 17, 2013
Dear guest ,

Thank you very much for having taken the time to write this beautiful comment on Tripadvisor.
It was indeed a real pleaser to read that enjoyed your stay with us and that the hotel and our services were up to your expectation.

Hopefully i will be able to greet you on your next stay with us

Sincerely

Arnaud BAMVENS
General Manager

Hôtel & Ryads Naoura Barrière
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474 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
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  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
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English first
London
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 8, 2013

This great little hotel is very close to the airport and is in the old town Marrakech. It is big enough that if one does not want to sample the sounds of Marrakech you could essentially hang around the pool for a couple of days.
Our room was beautiful, it was large, great shower, bath and walk in wardrobe, massive balcony and comfy beds.
However between the night club beat thumping through most of the night and the mosque call to prayer at crack of dawn I found sleep hard to come by. As a matter of fact being close to the mosque was its major disadvantages as it seemed the Moroccans were constantly being called to pray.
The breakfast was good, but the Coffee was absolutely terrible, I tried every variation possible and they could not bring me a drinkable cup of coffee!
We asked the hotel to arrange a tour guide and I have to say Nouri was the probably the most clueless tour guide I have ever had the misfortune of meeting. He walked us around from shop to shop, pointed to vegetable and fruits and showed us the same minaret from different views at least a dozen times pretending that each time it was a different one from the different era.
The hotel staff were very nice and helpful, but sadly not very knowledgeable, so when we asked for restaurants etc, they sent us to terrible place.... if you stay here go prepared and do not reply on the concierge to send you some where nice to eat.
The spa was very nice reasonably priced and we tried every massage possible!

Room Tip: Get a room away from the lobby where the night club sound will keep you awake!
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review, June 12, 2013
Dear Madam, Dear Sir,

We are very sorry about your past experience at Hotel Naoura Barriere. Please note this is absolutly not in our habit to give such a level of service.
I did make a point with my team about all your remarks. We make our best to improve the quality of service and standard you are expecting to find in our hotel.

Arnaud BAMVENS
General Manager
Hotel & Ryads Naoura Barriere
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hants
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 31, 2013

Just had a four day stay here and really loved it,the Hotel very clean and modern, great location, the staff couldn't do enough to help, very attentive around the pool as well as all other enquiries, always kind, always spoke to us in English and did not treat us as second or third class citizens because we are Brit's as read in one of the previous comments, would recommend to others.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review, June 12, 2013
Dear Guest ,

It was such a pleasure to read these wonderful lines and to hear that you enjoyed your stay with us.
we look forward to welcoming you again to Naoura Barrière in a not too distant future
Yours sincerely ,

Arnaud BAMVENS
General Manager
Hôtel & Ryads Naoura Barrière
Report response as inappropriate
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Los Angeles, California
Top Contributor
98 reviews 98 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed May 29, 2013 via mobile

We were here for 3 nights with a group. The service was excellent, rooms modern and spacious (with two separated dressing areas, one with the tub and the other with the shower and a walk in closet) and the location very convenient to the old Medina. The Internet service is excellent and the hotel is perfect for business travel. What it lacks is the charm and ambience of Marrakech which will disappoint some. Traveling without a group I would choose a small Ryad hotel, but for this occasion it was very convenient. The restaurant at La Maison Arabe only .1 mile walking distance is a big plus as it is wonderful with tasteful (not touristy) Moroccan ambience, music and food. The downside: loud disco music pounding from the bar at least one of the nights we were there.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review, June 13, 2013
Google Translation
Chère DENISE ,

Je vous remercie d'avoir pris du temps pour écrire vos remarques concernant votre séjour au Naoura Barrière. Ces commentaires sont importants pour nous et pour nos équipes, afin de maintenir un produit et un service de qualité.

J'espère que nous aurons le plaisir de vous revoir très prochainement au Naoura Barrière,

Cordialement,

Arnaud BAMVENS
Directeur Général
Hôtel & Ryads Naoura Barrière Marrakech
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tripoli, Lebanon
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 28, 2013

the hotel is well located , near to el FNA place,but rooms need renovation , especially bathrooms, where the shower is not working well. breakfast is just, not big variety as someone may expect , quality of food not that good, was expecting a real french croissant for my breakfast. it was not the case. finally if you like salmon on your breakfast , better to arrive early, because once the plat is empty, you will have to insist to get some in 15 to 20 minutes.
staff is friendly , polite , but not professional

Room Tip: i had the room number 118 it was a very long distance the only lift they have in the hotel, try to g...
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review, July 16, 2013
Dear Madam, Dear Sir,

We are very sorry about your past experience at Hotel Naoura Barriere. Please note this is absolutly not in our habit to give such a level of service.
I did make a point with my team about all your remarks. We make our best to improve the quality of service and standard you are expecting to find in our hotel.

Arnaud BAMVENS
General Manager
Hotel & Ryads Naoura Barriere
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marlborough, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 26, 2013 via mobile

A very warm and welcoming hotel fantastic and clean throughout with very good food. However the art of service is still "work in progress", the service doesn't yet match the quality of the hotel look and feel but still good enough for a great holiday

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review, November 9, 2013
Dear Guest,

Thank you very much for having taken the time to write this beautiful comments on TripAdvisor, following your recent stay with us.
It was indeed a real pleasure to read that you enjoyed our services. Your enthusiasm for the Nuphar Bar team is very much appreciated and will be a great source of motivation.
we all are looking forward to welcoming you at the Naoura Barrière.

Yours sincerely.

Arnaud BAMVENS
General Manager
Hôtel&Ryads Naoura Barrière
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 24, 2013 via mobile

Spent the 2013 Easter break there with my family there and had a brilliant time. The location is close to Sahat ElFna, yet far enough from the noise of the city to enjoy a relaxing break. Staff were extremely helpful, and the kids club was fantastic. The food was also very good. I would recommend the Riyadh for a family as it is spacious and gets the full hotel service.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review, June 12, 2013
Google Translation
Cher client , Chère cliente

Nous essayons à chaque séjour de mettre tout en œuvre afin d'assurer le meilleur confort de nos clients et leurs familles. Nos équipes seront ravies de savoir que vous avez aimé votre séjour parmi nous.
Nous espérons vous revoir très prochainement au Naoura Barrière.

Arnaud BAMVENS
Directeur Général
Hôtel & Ryads Naoura Barrière
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel & Ryads Naoura Barriere

Address: Rue Djebel Alakhdar | Bab Doukala Marrakech, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Marrakech
#48 Spa Hotel in Marrakech
#49 Family Hotel in Marrakech
#50 Luxury Hotel in Marrakech
#87 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel & Ryads Naoura Barriere 5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hotel And Ryads Naoura Barriere
Hotel Ryads Naoura Barriere

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