Firstly this hotel is beautiful and a truly luxurious experience, staff are great, food is above average definitely but not spectacular, something I discovered throughout Marrakesh. I am however in love with the Moroccan pancakes. The hotel beds are super comfy and the rooms in total are fabulous, I did find that the bathroom shower area a bit strange as there is no shower curtain so therefore the water gets everywhere, but there is always a member of staff ready to make everything new and fresh for your comfort.
Now I booked this hotel through Expedia and it was clear when we arrived that everyone else staying there definitely did not use Expedia or probably don't even know what Expedia is.
This was snobbery at its best I'm pretty conservative and do not behave like my various other travelling British counterparts, I am and was extremely respectful and dressed appropriately however the stares and turned up noses were overly apparent. Picture rich couples most of which are quite old not friendly Russian mainly, and I do believe due to my ethnic origin a slight be wonderment as to how I could possibly afford this hotel. Everybody arrives in fancy huge expensive chauffeur driven cars not a taxi a chauffeur.
The hotel is filled with old rich people who aren't that pleasant to look at (unattractive and too much cash to spend on surgery yucky) The hotel manager looked a little dismayed when he saw me and my companion with out caramel dark skin British accents locks and youth. I did not see another black person in this hotel not as a worker and definitely not as a guest. As a successful business woman self made and therapist I am fortunate that youth has stayed with me, as a lot of these rich snobs were in fact probably younger than I am. it was common to see in the Medina a few older white men sporting younger black arm candy, I quickly understood that in some parts of the world people like me are a myth. I missed my home because of this as in London people just like me are a dime to the dozen.
For this reason I would not go back, the hotel obviously didn't want blacks and that's the message I read and the message I will post in a hope that it will open them up but also knowing full well they probably want it the way they got it until Obama comes to stay. LOL
I rate this hotel good because of its hospitality and comforts it does not get excellent because I didn't feel welcomed at all.
We arrived on foot and happy to do so, the Medina is as large as Soho and does not require taxi service, the staff seemed amazed that we walked everywhere and took the famous 19 bus to the airport and not a taxi. This seemed sufficient as Marrakesh from my point of view is not a place to pose or show off, its not particularly beautiful its one big massive market the restaurants in the Medina do not boast al la carte dinning. To get dressed up and parade the market place in a pair of Gucci heels would be ridiculous to say the least.
The hotel has a spa a beautiful spa and this spa is NOT cheap at all therefore I can not comment on the treatments because I didn't try any. LOL
Marrakesh is not a relaxing destination the locals will take liberties, their approach is crass and very overbearing, after 20 minutes you will want to scream at every approaching local. They bombard you and try to gain your trust by promising you that they are your friend and want to give you "good Price"
They line up at the us stop waiting for approaching newbies to Marrakesh and when they pounce their goal is to gather as much information about you as possible, questions will be: "where are you from" "is this your first time in Marrakesh" "how long is your stay". They are like those internet sites that gather your info then bombard you with sales adverts. take my words seriously when I say TELL THEM NOTHING!!!!!!!!!
They are out to take advantage of you and take what they can from you, forget that bargaining at 30% rubbish, bargain the way you choose fit at a price that makes you happy. These guys are not to be trusted, as a woman they have NO respect touching grabbing holding and asking for kisses. if you are a needy individual you may find this appealing but for me and my friend we thought it was outrageous.
Word of advice the best time to eat is after 6 pm in the Medina the food is good and fresh I did not suffer any illnesses and i have an extremely sensitive tummy.
Would I go back to Marrakesh: Yes for an over night stay with an empty suitcase I'd stay at a local riad buy up some leather and teas then leave, would I stay in this hotel again probably not, a bit too stuffy for me I'm not the sort of clientèle they want.
Marrakesh is not in my top ten destinations but the lather goods are too good to be true.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Madam, Dear Sir,
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We well received your comments following your stay at Hotel and ryads Naoura Barriere. We are very sorry you didn't feel at home at all during your stay.
I did make a ponit with my team and we hope you will give us a second chance to prove you we make our best to satisfy all of our guests coming from all over the world.
We hope you will have the pleasure to visit again our lovely city of Marrakech.
General Manager Hotel & Ryds Naoura Barriere
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.