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All 439 Marrakech hotels

Hotel & Ryads Naoura Barriere: Traveler Reviews

5.0 of 5
Rue Djebel Alakhdar, Marrakech 40000, Morocco
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Hotel & Ryads Naoura Barriere
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Ranked #126 of 439 hotels in Marrakech
Most recent review
5 of 5 stars Reviewed September 8, 2012
VV666 London
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268 reviews from our community

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Traveler rating
    174
    59
    21
    12
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Date Rating
London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Most luxurious private gorgeous hotel.”
5 of 5 stars Reviewed September 8, 2012

Stayed a week in August 2011. The staff was most efficient & super friendly. The Junior suite I stayed at was like a princess's room with huge closet space, 2 bathroom with giant bath & all mirror etc.. Gorgeous food at the restaurant & superbly clean pool. Fabulous service all around. Amazing time. X

  • Stayed October 2011
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask VV666 about Hotel & Ryads Naoura Barriere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasGILLE, Directeur Adjoint at Hotel & Ryads Naoura Barriere, responded to this review
September 9, 2012
Dear Madam,
Thank you again for writing your last comments about Naoura Barriere Hotel.

Myself and my team are very proud your stay was successfull and such enjoyable.
That is exactly what makes our daily job enjoyable when our guests feel confortable with our product and the service we deliver.
We stay at your disposal in order to organize your next trip in Marrakech.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
“Amazing Hotel - you won't be disappointed!”
5 of 5 stars Reviewed July 31, 2012

I couldnt agree more with the comments made by the previous reviewer; this hotel is amazing! My family and I stayed here for 7 nights and enjoyed our stay immensly. We have travelled the world but have very rarely experienced such a warm welcome as when we arrived at the Naura Barriere 9pm on 18 July. Service in all areas was excellent. The staff stayed in the background but had a professional knack of knowing when assistance was required - this is an art form which this hotel excelled at. The food in the French restaurant was good and equivalent to UK prices. Drinks at the bar where a little pricey but were accompanied by a mini feast of gorgeous nibbles. The welcome drink, which we decided to have on our final evening was a lovely surprise as my husband and I indulged in fabulously decorated cocktails - delicious! The breakfast was simply 'amazing', especially when delivered to the room and eaten on the balcony. incidentally we were very grateful to have been allocated one of 2 rooms in the hotel with a luxury balcony. The additional outdoor space was a wonderful surprise, immensley appreciated and added greatly to our enjoyment - thank you Nauura Barriere for the gesture! In ending, I would add that I am not often moved to writing public reviews, preferring to comment to the hotel personally, however as an avid user of tripavisor, I believe this hotel should be openly congratulated for offering quality, excellent service, wonderful, peaceful surroundings, good food, excellent location and a wonderful team of people pandering to your every need. Stay here during your trip to Marrekesh; you won't be disappointed!

Room Tip: As the hotel is of such a high standard, I would summise all rooms would be of a good calibre, so th...
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask June P about Hotel & Ryads Naoura Barriere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review
August 20, 2012
Dear Madam, Dear Sir,
Thank you again for writing your last comments about Naoura Barriere Hotel & Ryads in Marrakech. Myself and my team are very proud your stay was successfull and such enjoyable. That is exactly what makes our daily job enjoyable when our guests feel confortable with our product and the service we deliver.
We stay at your disposal in order to organize your next trip in Marrakech.
Sincerely,
Arnaud BAMVENS, General Manager
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London
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“In reply to an earlier review......”
5 of 5 stars Reviewed July 24, 2012 via mobile

We are currently staying at the hotel and having read the review from 8th June I feel compelled to make clear a few points.....(writing this appreciating that the previous points raised may have been an issue at the time, but are not issues anymore)

1. Pool staff are amazingly attentive and in fact it feels rude letting them run around so much! this afrernoon Ishal (apologies but caught a glimpse of name tag) pre-empted my girlfriend and I no longer being in the sun and offered us new towels and moved us to a perfect spot to get an extra hour tan time! Another member of staff even moved heaven and earth for another guest, but too long to explain!

2. no clocks in room? its a holiday, wear a watch or just turn the television on

3. expensive food... yes, slightly but it is a .high end hotel... the food is fantastic.... within 5 mins walk you have the square with plenty of low budget eateries if that is your.preference.... we also ate there and food is good and cheap....

4. Breakfast is to die for, all perfectly presented and if required delivered to your room (4 mornings in and breakfast in room every day)

will write full review on return.

to summarise..... stay here if you are thinking of visiting Marrakech

The place is amazing!

Room 12

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review
August 20, 2012
Dear Mrs, Dear Sir,
Thank you again for trusting Naoura Barriere Hotel & Ryads in the center of La Medina Marrakech.
Your comments are very motivating for our team in order to maintain and improve the level of services we deliver but also in order for us to make our guests feel confident with our resort.
We stay at your disposal for your next trip in Marrakech, the city of lights.
Sincerely,
Arnaud BAMVENS, General Manager
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Brillant hotel”
5 of 5 stars Reviewed June 27, 2012

Just returned from a five day break in marrakech and we stayed in naoura barriere hotel. This hotel was very clean, staff were really friendly and helpful and the location was perfect, close to the sqaure and other tourist sites. Breakfast was really nice and you can get it bought up in you room til 12pm which really was ideal for me and my husband as we would stroll in very late some nights so it would have been difficult for us to wake up so early and go down for breakfast. The hotel bar food and restaurants food is excellent lovely hotel all round. Would definetly go back.
N.verma

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Neelam J about Hotel & Ryads Naoura Barriere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Naoura Barriere, responded to this review
August 20, 2012
Dear Madam, Dear Sir,
Thank you again for trusting Naoura Barriere Hotel & Ryads in Marrakech. Your comments are very important for me and my team since we try to deliver the best to satisfy our guests every day.
We hope to have the pleasure to welcome you again in the future in Marrakech the city of lights where everything is amazing....... There are so much to discover again and again.
Arnaud BAMVENS, General Manager
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Wolverhampton, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Very Dissapointed”
3 of 5 stars Reviewed June 8, 2012

We have just returned from a family holiday 31st May 2012 to 7th June 2012.
Things I disliked about this hotel:-
The rooms have no clock, teat & coffee making facilities, flannels. Although there were three of us in the room, only 2 hand towels and 2 small bottles of water were provided each day.

There is no where to eat in this hotel after 6pm at night except for the very expensive resteraunt. or room service. The bar does does not serve food after 6pm.

The breakfast is served in the Wardya Resteraunt whish is outside! Every morning we arrived at breakfast to find the birds pecking at the bread and the trays of meats and fruits covered with flies, these were so dense that they were not deterred by us waving our hands and trying to shoo them away. This surely has to be a serious health implications and sure enough by the third day I had a stomach upset.

The hotel does not have any English Btreakfast tea - so be advised to take your own.

The pool side service was atrocious - One morning, I was one of the first to arrive around the pool & sat on a sunbed. The two pool attendants sat on chairs on the opposite side of the pool and occasionally looked in my direction. After approx 5 mins I shouted across the pool "would it be too much trouble for one of you to bring me a towel"? only at this point did they manage to get out of their chairs. On two occasions we came to the pool late in the day (after playing golf) and they had run out of towels - we had a 10 min wait whilst they went and got more.

The service in the bar was lacking. On Tues 5th I went to the bar and ordered a club sandwich together with a small bottle of water. The water was given to me in a bottle, no glass & no ice, I ate my sandwich whilst having to drink out of the bottle!

Leading Hotels of the World state that the Wardya Restaurant is reserved for Hotel guests, on two occasions during our stay this restaurant was closed to guests because the hotel had a conference going on. LHW also states that this hotel is smoke free, there are no areas in this hotel that are smoke free, smoking is permitted everywhere!

Things I liked about this hotel: The location is ideally located withing walking distance to the Souks & Gueliz. The rooms are decoated nicely. The hotel reception and concierge staff and services were second to none, very helpful.

I would not stay at this hotel again due to the serious health implications with breakfast food being left outside. Also head office would need to invest more time & money in training the pool, breakfast & bar staff.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask jessbanks about Hotel & Ryads Naoura Barriere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasGILLE, Deputy Manager at Hotel & Ryads Naoura Barriere, responded to this review
June 21, 2012
Dear Mrs BANKS,

Following your stay at the Naoura Barriere Marrakech, you were kind enough to send us some detailed comments about your experience. Your comments are extremely important as they provide a motive for continuous improvement.

My staff and I have taken note of all things you disliked about the hotel as well as things you liked. We have made a very detailed review about your lack of satisfaction concerning your experience in our hotel.

Please be sure it is a very unusual experience since we do have regular training within the staff. As member of the Leading Hotels of the World, we do have also regular quality review to keep high the standards of service.

We apologize for the level of quality at our hotel wich did not live up to your expectations. We are taking measures to ensure this does not reoccur and we expect we will have the pleasure of seeing you again.

Best regards,
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Additional Information about Hotel & Ryads Naoura Barriere

Also Known As:
Hotel And Ryads Naoura Barriere
Hotel Ryads Naoura Barriere
Address: Rue Djebel Alakhdar, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotels in Marrakech
#47 Luxury Hotels in Marrakech
#49 Family Hotels in Marrakech
#225 Romantic Hotels in Marrakech
Price Range: $$$
Hotel Class:5 star (5*)
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