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“Long weekend in Marrakech” 5 of 5 stars
Review of Zamzam Riad

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Zamzam Riad
4.0 of 5 Boutique Hotel   |   107, Rue Kaa El Machraa, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #23 of 461 hotels in Marrakech
Lutterworth, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Long weekend in Marrakech”
5 of 5 stars Reviewed February 19, 2014

We spent 3 nights at Riad Zamzam, and it is a lovely oasis in the midst of the maze of the Medina.

We actually stayed in 2 rooms as we had tried to book the Palm, but it was not available for all 3 nights and Marcus offered us the Harem which was free and the option to swap to the Palm if we wanted to. Before arriving we decided to swap as the Palm is slightly larger, however both rooms were great (but think we did slightly prefer the Palm).

Our experience at Zamzam was great. We were well looked after by all the staff, with nothing too much trouble.

We had the Riad arrange taxi collection to / from airport, which I would recommend even though it does cost slightly more, as the taxi takes you to as close as possible to the Riad and then walk you to the door. I'm not sure you would actually ever find it if you arranged yourself ( and I don't think any Riad in the Medina is accessible directly from a road either).

Give me a map and I love exploring so was a little unsure about the suggestion of having a guide organised by Marcus for our first morning, but again would really recommend it. Mohammed was our guide, and collected us just after breakfast and showed us many things we just would not have found alone. I'd like to say we also knew our way around after that, but the Souks really are such a maze, you'd need a week of a guide to do that.

All the food we had at Zamzam was great.

We ate in on the first night, and had a superb 3 course Moroccan meal, waited on perfectly by Faisal. The second night we went out to eat (at the Fandouk, which had been recommended to us by friends who had been previously). We only had to mention it and it was booked for us and Aziz walked us to the Restaurant (as mentioned above, it is a maze), and collected us at the end (you could see many diners giving business cards to the staff to call their Riads for collection).

The Restaurant was lovely, and had a great atmosphere, but the food was actually better at Zamzam, which decided our plans for our last night.

We were originally going to eat out at the square, but decided in the end to go and see the square at night, then come back and eat at Zamzam again - and they were more than happy for us to come back as late as we wanted to eat. We were the only ones eating in, so is a little strange, but we had another great meal - and it was quite nice being the sole diners.

Overall we had a great trip, but seeing some previous negative reports, it is probably worth noting that the Medina is not for everyone, it is pretty chaotic, and some of the locals can try and take advantage of those who lose themselves in the endless narrow and often run down lanes. Also, the Riad is on the north side of the Medina so you have to cross the Souk to get to the square if walking (but a taxi is only 3 euro and is a bit of an adventure itself).

Personally, I loved it, and never felt unsafe at any time, even when walking back alone after dark, but can see how some who were not expecting it to be like this would have quite a shock.

You could not fault the comfort of Riad Zamzam, the great food (breakfast and evening meals) or the service we were provided.

A great experience and a great place to stay.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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Bury St Edmunds
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 18, 2014

This riad is an ideal place to stay in Marrakech. The decor is beautiful, the rooms well appointed and comfortable, the staff friendly and helpful and the atmosphere relaxed and welcoming. We loved the fact that it is a 10-15 minute walk to the souks as it gave as a chance to enjoy the sights and sounds of the medina. If you are worried about getting lost the riad will provide you with an escort/guide. Excellent hamman and other spa treatments are also available. All in all a fabulous place which we will be returning to in the future. Many thanks to Emma and her excellent team

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2014

Fabulous terrace with views of Atlas mountains. Great rooms with all mod cons. Charming service and delicious food. Excellent advice on dealing with local amenities. Very quiet in upstairs rooms. What else can one say, other than go again and test the other trips arranged by Marcus and Emma.

  • Stayed February 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 29, 2014

I stayed at Zamzam Riad for 2 nights in late 2013 and found the accommodations exquisite and the service to be top-shelf. Marcus (owner) and his staff were exceptional in all respects. They left nothing to chance - arranging transportation to/from the riad, assisting with navigating the media, helping with restaurant recommendations and reservations, and offering travel tips for other cities throughout Morocco. The service was attentive, warm and friendly. Moreover, the food was remarkable - we looked forward to breakfast every morning on the sunny rooftop terrace, and had the most amazing lunch on our day of arrival. The riad has undergone a wonderful restoration and the guest suites and public areas are clean and charming. In terms of location, Zamzam is conveniently located on the northern end of the medina, a short walk to everything. I would absolutely stay here again and would recommend this riad to friends traveling to Marrakech.

Room Tip: The Palm Suite is excellent with a large walk-in shower
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kusel, Germany
1 review
5 of 5 stars Reviewed January 29, 2014

What a contrast place from the rest of Marrakech! Nice, quiet, peaceful, and amazing place after a day hustling and bustling in the city. From the outside, I couldn't even tell there was a heaven in there... as soon as I walked in the door, I could just relaxed.
The staff are friendly and the service are great.
Let the hotel staff arrange your transportation to and from the airport!

Room Tip: all rooms are quiet.
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewes, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2014

Recently stayed here for 4 nights on a working holiday to Marrakech. The Riad is large and beautiful plus spotlessly clean, rooms very comfortable and again super clean plus the staff here make every effort to ensure you get what you want and are comfortable throughout! Well worth a stay, thanks guys n girls we will be back !!!! The breakfasts were the best food we had during the visit.

Room Tip: Am going back and will stay in The Berber room, it has a lovely large bath tub in it and beautifully...
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  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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São Paulo, São Paulo, Brazil
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 8, 2014

Being in Marrakesh and not staying inside the Old Medina is the same as missing the best of it. Zamzam Riad is a very good place to stay. The highlight is the lovely staff who will take care of you in a very special way. Imane and Faisal made me feel like a queen and made my trip quite customized. Ask for the medina tour with their guide, who is a bright and cultured man and will give you a different view of the place.

Room Tip: There is no TV in the rooms, which is good. But if you really can´t live without TV, ask for the mas...
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  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Zamzam Riad

Address: 107, Rue Kaa El Machraa, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Marrakech
#6 Luxury Hotel in Marrakech
#18 Family Hotel in Marrakech
#36 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Zamzam Riad 4*
Official Description (provided by the hotel):
Zamzam Riad is a luxury boutique hotel and spa with concierge service, hosting 7 bedrooms and suites over the ground and first floor. A number of stylish French and Moroccan antiques furnish the bedrooms together with hand woven Moroccan carpets and artifacts sourced locally and globally. Come and taste our superb Moroccan and International fusion cuisine! ... more   less 
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Also Known As:
Zamzam Riad Hotel Marrakech
Zamzam Riad Marrakech

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