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“A feast for the senses; a renewal of the soul” 5 of 5 stars
Review of Zamzam Riad

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Zamzam Riad
4.0 of 5 Boutique Hotel   |   107, Rue Kaa El Machraa, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #26 of 460 Hotels in Marrakech
Wendover, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“A feast for the senses; a renewal of the soul”
5 of 5 stars Reviewed November 9, 2013

We arrived, as so many others have said, shepherded by the lovely Faisal. Into a haven of peace and calm.

Its position - yes it is on the outskirts of the Medina which, I gather from comments, some visitors have been surprised about - but that is where 'normality' reigns, where real people live, work and are educated. Where children play in the streets and folk chat to their neighbours. As we wondered around with our inspirational guide Ibrahim (whose conversations ranged from the swinging sixties, Hollywood stars, lessons from the past about Jewish/Moslem harmony, architecture, music...), as both he and Aziz (who took us and collected us from the various places we visited on our own) greeted neighbours and friends, we felt we were part of a 'normal' place, yet within minutes we were in the hussle and bussle of the touristy Medina. I think its position is perfect - not touristy - 'real' life. Yet the touristy parts are easily accessible.

The Riad - sumptuous fabrics, wonderful lighting, beautiful rooms (we had the Palm Suite). Books, soaps, beautiful linen and towels, guidebooks, music playing gently during the day downstairs. The top floor sun bed area is beautiful - shaded for folk like me who hate the direct sun; a sun trap for those whose skin can stand up to it (or so they believe!)

The people in the Riad - all the staff are very friendly, very kind (they looked after me when I was unwell one day), very informative and they make you feel that absolutely nothing is too much trouble.

The food in the Riad - I love food. I am not a great meat eater. I was completely catered for. I enjoyed my little sneaky trips into the kitchen to find out how the couscous was made, where the lovely plates come from, what the spice was in a certain dish. The food was frankly better than much of the food we had outside the Riad. Simple. Tasty. Beautifully presented. And if you want Moroccan tea, it is always there.

Our little party experienced the Hammam and the massages on offer - more than once! Very much recommended.

We enjoyed our trips into the Medina. I enjoyed less our trips to the newer areas outside the Medina. All a bit brash, soulless and, apart from the Jardins Majorelle, I wouldn't waste time if you are on a short trip by venturing outside the city walls. I spent one day relaxing in the Riad and I loved the chance to just sit and listen to the hussle and bussle outside whilst enjoying the warmth of the sun and reading one of the many good books they have.

All in all, it was a wonderful stay at the Riad. Just as you think you might fancy something to do, eat, drink or read, but aren't sure what, somebody is there with the very thing you really wanted. Now that is clever!

And we will be back - and we aren't the sort to go to the same place twice. Thank you Riad Zam Zam and all the team.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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419 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 6, 2013

I was staying alone with my two young kids at Zamzam so was quite nervous about how it would go but I could not have made a better choice. It was like staying with family. Everyone took such good care of me and the kids. We were given alot of very helpful advice about how to get around and where to go and when we hung out at the Riad, everyone working there seemed to have endless energy to play with the kids. I had a fantastic hammam and massage one night which i would recommend. And the food was delicious. The surrounding area to the Riad is not ideal for young kids but with a pram and a buggy board we got used to it and felt we had the best of both worlds in the end - a quiet sanctuary to retreat to and a world of fascinating hustle and bustle just outside our doorstep. We would definitely return!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2013

We have just returned from a wonderful week in Morocco. Travelling with our 3 young children. We spent 3 nights in Marrakech in the wonderful Zamzam Riad. It is completely hidden away in the back streets in the far north of the medina, about 20 minutes walk from the craziness of the souks and the main square. The only risk you take is the likelihood that you might get lost but never fear - the amazing staff at the Riad are always on hand to help and to rescue you if needs be! The Riad itself has been beautifully decked out with each room having a different character and uniqueness. We ate there on 2 of the nights and were served excellent food. The staff couldn't have been nicer, especially the wonderful Faizal, for whom no request was a problem.
A lot of the Riads in Marrakech are described as not being suitable for children. In some respects Zamzam is no different with its narrow staircases and feel of an open house. But our children were made wholly welcome and really enjoyed the experience of being in an authentic Riad in the medina. I can wholly recommend this as a wonderful place to stay. The many large chain hotels springing up around Marrakech are not a patch on this experience!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
63 reviews 63 reviews
57 hotel reviews
Reviews in 55 cities Reviews in 55 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed November 2, 2013

This was our second visit to Morocco and Marrakech, our first visit being over a decade ago. We were so happy to see that the city has lost none of its magical qualities and gained an extraordinary retreat in the form of Riad Zamzam.

Faisal and Imane provided consummately genuine and effortlessly attentive service. Our dinner served on the lovely upstairs terrace was the best we had in Marrakech. Our room, the Rose Suite, was unabashedly romantic, immaculately clean, and spacious to the point of sprawling.

Zamzam's location, for us, was a big part of the appeal: close enough to walk to the souks and Jemaa el Fna, but remote enough to get a real feel for of the vibrant neighborhood life of the Medina. Getting lost is part of the adventure - embrace it!

Bravo, Zamzam. Well done!

Room Tip: We were able to see a few rooms and they all were spectacular. Ground floor rooms are the best choi...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
letchworth garden city
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 26, 2013

This was our second riad in Marrakech and our favourite. Fasil met us from our taxi and introduced us to the riad and to our room. He was incredibly good at his job and helped us with all aspects of our stay - from getting bus tickets - to finding our way around - to organising an early breakfast for us. The fact that we only stayed for one night did not make any difference. The room - the Berber Suite - was lovely - exotic, light and spacious. Again the bath was an enormous work of art, too big for using! The windows from our room opened onto the internal courtyard that was very bright with an enormous date palm growing through the centre - glorious! We also dined at this riad and the food was excellent. This riad has a sustainable and organic approach which I really liked. There are two potential downsides to this riad - its location is not central and Jemaa el Fna was a good 20 minutes away - assuming you don't get lost which we managed to do spectactularly. The room opening onto the courtyard was not quiet at night as you could hear everything going on downstairs, but then perhaps I probably wasn't sleeping very well after my moroccon coffee! If we return to Marrakech then we will return to Zamzam!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 23, 2013

This was our third visit to Marrakech but our first to Riad Zam Zam - and our first time in the north of the medina. This time we brought two friends - and like us they loved it. The contrast is difficult to believe - step outside the peace and tranquility of the riad, where Faisal and Imane cater for your every need, and you're into a whole different world of donkeys, bikes, scooters, charcoal-burners, furniture-makers - and a maze of little streets. You quickly learn to dodge them all and once you learn to find your way home - follow the blue arrows - you feel almost like a local! The rooms are all lovely, lunch on the roof terrace was wonderful and the hammam an experience not to miss. Highly recommended.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2013

We were two couples, both new to Marrakech and booked at Riad Zamzam because of others reviews. We were overwhelmingly pleased with our experience. From the warmth of the staff to the quality of the food to the help with directions, booking excursions, special meals we had a truly amazing holiday. We had rooms on the ground floor, both beautiful and comfortable. Imane and Faisal managed our stay and helped us in every possible way, from getting us transportation from the airport to coming to our rescue when we got lost in the maze of the medina. Zamzam is that kind of place, a true oasis in an unfamiliar city. A special note of thanks for the truly wonderful food and the hammam experience. The only negative about our stay at Zamzam was having to leave!

Room Tip: We loved being on the ground floor across of each other which made getting together in the beautiful...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zamzam Riad

Address: 107, Rue Kaa El Machraa, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Marrakech
#9 Luxury Hotel in Marrakech
#15 Family Hotel in Marrakech
#34 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Zamzam Riad 4*
Number of rooms: 7
Official Description (provided by the hotel):
Zamzam Riad is a luxury boutique hotel and spa with concierge service, hosting 7 bedrooms and suites over the ground and first floor. A number of stylish French and Moroccan antiques furnish the bedrooms together with hand woven Moroccan carpets and artifacts sourced locally and globally. Come and taste our superb Moroccan and International fusion cuisine! ... more   less 
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Also Known As:
Zamzam Riad Hotel Marrakech
Zamzam Riad Marrakech

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