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“Peace amid the madness!” 5 of 5 stars
Review of Zamzam Riad

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Zamzam Riad
4.0 of 5 Boutique Hotel   |   107, Rue Kaa El Machraa, Marrakech 40000, Morocco   |  
Hotel amenities
Ranked #26 of 462 Hotels in Marrakech
London
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
“Peace amid the madness!”
5 of 5 stars Reviewed October 23, 2013

This was our third visit to Marrakech but our first to Riad Zam Zam - and our first time in the north of the medina. This time we brought two friends - and like us they loved it. The contrast is difficult to believe - step outside the peace and tranquility of the riad, where Faisal and Imane cater for your every need, and you're into a whole different world of donkeys, bikes, scooters, charcoal-burners, furniture-makers - and a maze of little streets. You quickly learn to dodge them all and once you learn to find your way home - follow the blue arrows - you feel almost like a local! The rooms are all lovely, lunch on the roof terrace was wonderful and the hammam an experience not to miss. Highly recommended.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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427 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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English first
San Francisco, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2013

We were two couples, both new to Marrakech and booked at Riad Zamzam because of others reviews. We were overwhelmingly pleased with our experience. From the warmth of the staff to the quality of the food to the help with directions, booking excursions, special meals we had a truly amazing holiday. We had rooms on the ground floor, both beautiful and comfortable. Imane and Faisal managed our stay and helped us in every possible way, from getting us transportation from the airport to coming to our rescue when we got lost in the maze of the medina. Zamzam is that kind of place, a true oasis in an unfamiliar city. A special note of thanks for the truly wonderful food and the hammam experience. The only negative about our stay at Zamzam was having to leave!

Room Tip: We loved being on the ground floor across of each other which made getting together in the beautiful...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed October 18, 2013

Really nicely decorated riad. Soft lighting. Comfortable furnishings. Clean. There is a patio and a terrace for breakfast. When you arrive they give you a sheet with key details like taxi number and tel no of the day and night managers. The owner Marcus was really friendly. Faisal the night manager is also a complete sweet heart and came to greet us when we got lost. The only downside is that it is difficult to get to. Taxis park up about 10 min walk away. However the riad does what it can to make life easier as a result - eg Faisal comes to meet you or they offer a guide to orientate yourselves.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Calgary, Canada
1 review
5 of 5 stars Reviewed October 9, 2013

My wife and I recently travelled to Marakech and stayed at Zam Zam for one night. We arranged for them to send a taxi to the train station to pick us up and a staff member to gather us from the taxi drop to negotiate the short walk to the Riad. We were greeted warmly by the manager Iman and later met one of the owners Marcus. The room was wonderful; large and beautifully appointed and left us with that aaaaaahhhhhhhh feeling after a long day of sight seeing in Marakech. The service was incredible; every request was met with "of course". We had two breakfasts and a supper; at the Riad; both were excellent. The Riad can be hard to find through the myriad of alleys and Iman patiently arranged for staff (Asif or Faisul) to meet us and bring us back. The inner courtyard and roof top patio are beautiful. We took the evening train back to Tangier and were accommodated with hanging out at Zam Zam for about 3-4 hours waiting for our departure. Highly recommend Zam Zam. - it is the perfect oasis in the midst of much stimulation!
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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amsterdam
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 27, 2013

Travelling Morocco and Spain, Zamzam in Marrakesh was our first stop. We arrived in the afternoon - ZamZam organized the airport taxi - and were met by friendly Faisal, who escorted us to the hotel. We were upgraded without asking and stayed in the hotel for dinner: good choice after a day of travel! The room was stylish, comfortable, within wifi reach and the roof terrace turned out to be a great place to relax after the great but hectic souk. Every request we made was met; restaurant booking, car-with-driver, airport transfers. And the wine always had the right temperature..

Room Tip: Can't comment on the spa, no time to use it...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2013

This being my second visit to Marrakesh I had an idea what to expect but Zam Zam exceeded those great expectations. It's like Bleeding Heart Yard in London in that it's bleeding hard to find but once you've mastered those little alleyways you reach a real oasis. The fabulous courtyard has a full size palm tree in the centre reaching through to the sky. Nobody could give you a warmer greeting than Faysal as you arrive and for the ladies in the kitchen nothing is too much trouble. The "sandwich" they rustled up just before we left for the airport was the best I've eaten.
Aziz is a sort of legend in the area so I'll post his picture in the courtyard and you can see the stunning doorway to one of the rooms. Marcus has assembled a charming staff and the place is immaculate old school Moroccan chic. Lovely rooms, huge beds, yummy breakfast and tranquility much needed after shopping in the souks!! Loved it.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Twickenham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 25, 2013

I travel around the world organising parties, weddings, etc and stayed at Zamzam whilst producing a wedding in Marrakech. My driver escorted me on a mystery tour through the Medina's maze, and led me to the riad's secret entrance, but as soon as I arrived at the front door of this charming place, I knew I was in safe hands. Faisal's welcome was wonderful "This is your home now my lady", sat me down and like all good Moroccans gave me a cup of Moroccan tea. My room was cool and quiet, the bed super comfortable, breakfast was delicious and I loved all the small touches such as bath robes and monogramed towels, beautifully scented soaps, etc.

From my last minute requests, local transport arrangements, mobile phone top ups, late night food, nothing was too much trouble. Marcus and Emma, the owners of the hotel are knowledgeable and interesting so if you want the inside scoop on where to go in Marrakech then they're your go-to guys.

If you're looking for an oasis to switch off after the hullabloo of the Medina, then Zamzam's the place. The riad's bath oils scented my clothes and so my suitcase carries the sweet smells of Zamzam whereever I go next....

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Zamzam Riad

Address: 107, Rue Kaa El Machraa, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Marrakech
#9 Luxury Hotel in Marrakech
#18 Family Hotel in Marrakech
#42 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Zamzam Riad 4*
Number of rooms: 7
Official Description (provided by the hotel):
Zamzam Riad is a luxury boutique hotel and spa with concierge service, hosting 7 bedrooms and suites over the ground and first floor. A number of stylish French and Moroccan antiques furnish the bedrooms together with hand woven Moroccan carpets and artifacts sourced locally and globally. Come and taste our superb Moroccan and International fusion cuisine! ... more   less 
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Also Known As:
Zamzam Riad Hotel Marrakech
Zamzam Riad Marrakech

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