We recently stayed at the Riad and have very mixed reviews. First the good. The room was very nice, and the Riad was smaller than we expected, but well maintained. Faisal was an excellent everything. Hospitable, patient, understanding and responsive. You could not ask for more in terms of his service. Now the issues. First the location is not convenient to much of anything. You need a driver to get anywhere and typically need someone to walk you out to find the driver. That makes it harder to just come and go. Also, the taxis don't know where this is, so they drop you off and you need to find your way back from the taxi drop off, which is neither close to the Riad nor the most safe feeling location. We also had issues with arranging car service. When we arrived after a 7 hour train trip we had arranged with the Riad for a driver to show up, and confirmed it 3 times. When we arrived, no driver. After many struggles to get in touch with the Riad, we were simply told that they were very busy and they would get there when they could. In fairness, they did not charge us, but that was beside the point. We were depending upon that service. Worst of all, Emma, who was very helpful in making the arrangements, answering all my questions before we arrived, arranged the car service, but never addressed it with me directly during our entire stay. Overall, the rest of the staff was very accommodating and very pleasant. It is a nice place, but the location is a real challenge. We spoke with other guests while we were there and they all said the same.
- Official Description (provided by the hotel):
- Zamzam Riad is a luxury boutique hotel and spa with concierge service, hosting 7 bedrooms and suites over the ground and first floor. A number of stylish French and Moroccan antiques furnish the bedrooms together with hand woven Moroccan carpets and artifacts sourced locally and globally. Come and taste our superb Moroccan and International fusion cuisine! ... more less
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- Also Known As:
- Zamzam Riad Hotel Marrakech
- Zamzam Riad Marrakech