I cannot recommend this Riad enough. It is a wonderful place to stay in the Medina, a tranquil den escaping the crazy that is Marrakech.
Firstly some general info...
A Riad is a traditional older dwelling within the old town (Medina) of narrow maze-like streets. It is built with all windows facing an inner courtyard. Many European and some Moroccan owners have renovated riads and made them into guest houses with a small number of bedrooms each. They cost a little more than a conventional hotel room and are, in some respects, a little more basic, but if you want to experience a more authentic way of staying in Marrakech it is the only way to do it.
Things to be aware of if considering a stay in a Riad:
The low lighting, I struggled to differentiate between my navy and black clothes and consequently went out with odd shoes one evening.
The drainage, the Marrakech medina hums a little. Not this particular Riad but the whole area of the medina. You get used to it, the drainage systems are old, it's to be expected.
The medina is a maze, you will get a little bit lost but that is part if the fun and,as we discovered taxis are cheap and plentiful. Just ensure you know a landmark that taxis know and can access near the Riad.
You are staying amongst the locals, in their back streets, respect that and dress and behave accordingly and you shouldn't come to any bother. They speak Arabic and French as their first and second languages and maybe some English thereafter. A bit of French gets you a long way in making yourself understood. A few words of Arabic show you are making the effort "shukran" is thank you.
This is the only way to gain a sense of culture and tradition in Marrakech, the new hotels outside of the medina just cannot do that.
So now I have told you the general stuff about a Riad, Riad Zamzam is the one to choose, no contest.
Iman the manager was about every morning and ensured we had everything we needed from a local guide, restaurant reservations to car hire.
Aziz and the ladies kept the place spotless and cooked great quality food for the evenings when we chose a peaceful evening in.
Faysal, the assistant manager, is a-m-a-z-I-n-g!!! Nothing was too much effort and he went above and beyond every single day for every guest. He will have his own Riad to manage one day and it is absolutely deserved.
An example of how much consideration Zamzam have made for the comfort of their guests is they provide child sized bathrobes for young visitors. Whilst we don't have little ones ourselves it was a pleasure to see another family of guests all relaxing in their robes including their two boys and is a great symbol of just how much thought has gone into making every aspect of a stay complete.
The hamman and massage offered at the Riad is worth taking up for a day of full relaxation and pampering but at £75 each it isn't cheap so budget accordingly or shop about instead.
In short Riad Zamzam is a wonderful place to stay, experience the hustle and bustle of Marrakech but then have the comfort, tranquility and attentive service of a top class Riad to relax and recharge.
I promise you will not be disappointed.
For a little more the suites offer a lot of extra room and are worth considering but every room we s...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for this brilliantly comprehensive review. Its like a mini guide which is really helpful for people looking to book a stay. Its important people understand what the Medina is and what a riad is. Living with locals in a Unesco Heritage site. I'm glad you noticed the children's robes its always a shame when we visit big hotels that they don't have them for kids. We also put teddys on the beds and provide children's meals on request. Children can also choose from the Spa Menu and have a cooking class which is great fun. All of our clients go with a guide the first time they venture out this enables them to orientate themselves and decided which parts they would like to go back to. Thanks again Emma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.