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“A Hide away.” 5 of 5 stars
Review of Zamzam Riad

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Zamzam Riad
4.0 of 5 Boutique Hotel   |   107, Rue Kaa El Machraa, Marrakech 40000, Morocco   |  
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Hotel amenities
Ranked #28 of 460 hotels in Marrakech
Copenhagen, Denmark
1 review
1 helpful vote 1 helpful vote
“A Hide away.”
5 of 5 stars Reviewed November 12, 2011

Zamzam transport picked us up at the airport. Arriving at the Riad, a Maroccan dinner was awaiting us, and after that 4 days of spicy adventure. The Riad is placed in a quite area of the Medina.
The interiur is a stunning contempory Maroccan design, hand picked by the two english owners Marcus and Emma. The rooms are cool, and private, the tranquil roof garden spa is a heavenly place to spend a few hours reading and relaxing in the sun, you feel there is a lot of heart put into the place. The staff af zamzam is like a small family, extremly helpfull, they opend the kitchen and cooked a meal, a late evening, because a couple had a bad restaurent experience, and came back hungry, we enden up dining at the riad almost every night. When ever you enter the riad, you are personally greated, with mint tea, or what ever you need. Our teenager son, made friends the the staff, who gave him free coke, when he took a swim in the cold pool.
Marcus and Emmas understanding for what we wanted to see, helped us get the most out of our short stay.
We will return, and spend time with our new friends at Riad Zamzam, and can warmly advice others to pick this Riad.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Orpington, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 31, 2011

Met by the Riad's manager once our taxi dropped us off, this was a taste of things to come... one to one service and attention from the minute we arrived to the minute we left. We travelled to Marrakech for a friends wedding and Riad Zamzam had already been recommended to us, we understand why. They couldn't do enough for us and were happy to arrange everything we needed for our trip in a relaxed and friendly manner.
In terms of food, the standard was very high for both breakfast and lunch. All food was freshly prepared on site and definitely made with love and care. On our first day we were lucky enough to have lunch on the roof terrace whilst soaking up the sunshine on the Riad's sun loungers. Having arrived from grey London, this was bliss. One word of advice though, things do run on Moroccan time but once you get your head around this, you can really relax and enjoy the experience.
The Riad's accommodation is really striking. Like a true oasis in the desert, you enter through a doorway off a small alleyway. Once inside you walk into a beautiful courtyard and reception room where hot, sweet mint tea is served on arrival. We had the Palm Suite which is the largest and most striking room in the Riad. Beautifully and sympathetically decorated, it was also very clean. The best part of the room though was the walk in shower.
Getting around the Medina in Marrakech is a bit of a nightmare in terms of navigation. The hotel have two regular guides and staff on hand to help you get around and not get lost. If you intend to explore the Souks, take our advice and the Riad's and take the guide. 300 MADs for around 3-4 hours it is so worth it and they'll give you the history and help you get best prices. They'll also get you home in the maze that is the Medina so priceless really.
All in all we loved our trip to Marrakech and Riad ZamZam. If you want to be closer to the Souks and main square then there are other places you can stay but if you want to experience real Marrakech, be well looked after and made to feel at home then you should consider ZamZam.

  • Stayed October 2011, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leeds, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2011

If you want a typical holiday experience where the accommodation is easy to find, the location is predictably touristy and you have very little contact with the real people and place you're staying then give Zam Zam a miss. However, if you want a unique and authentic immersion in Morrocan culture and life- along with five star accommodation and extremely friendly and professional staff- then Zam Zam should be top of your list for a visit to Marrakech.
We spent four nights at Zam Zam for our honeymoon and despite being disorientated by the intensity of the medina (on our last day some guy had built a shop/tent in the middle of the road making it impossible for traffic to pass!), hassled by the occasional hustler offering to show us the way and frequently having to dodge mopeds, bikes and donkeys we can honestly say we've never been anywhere like it. The medina was total sensory overload; the Riad total serenity. The contrast between the utter life affirming chaos of the nearby street and the complete stillness when you enter Zam Zam is magically weird. You literally hear nothing- incredible!
And the Riad itself is clearly a labour of love for owners Marcus and Emma- it wouldn't be overdoing it to say the interior design is work of art. We could have spent hours just looking at the filigree light shades. The beds were obscenely comfortable, the shower like something out of The Arabian nights and the public spaces (balcony, lounge, plunge pool and terrace) delightful.
Overall, this was a holiday we'll never forget (which is just as well as it was our honeymoon!), not only for the vibrantly crazy location but for the genuine warmth and hospitality of everyone who worked at the Riad. Faysal, Imane, Fatima and Aziz were totally professional and utterly charming. The dictionary definition of service.
Make sure you have the hamman and massage as it's amazing. Plus the cookery lesson is tops.
Once again- thank you for a heavenly honeymoon, and if we visit Marrakech again we'll definitely be back. Love Mike and Paula x.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZamzamRiad, Owner at Zamzam Riad, responded to this review, October 31, 2011
Dear Mike and Paula, WOW what a wonderful review I am so please that you had such a great time with us at Zamzam for your honeymoon. It was a joy doing the cooking class with you and meeting you both, its such a passion of mine it's so great to be able to share it. I will pass on your comments to our hard working team, it really makes all their efforts so worth while to have guests have such a great time. After all it's why we opened Zamzam.

Thank you too to all of our wonderful guests who have left reviews. I hope to see you all again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 27, 2011

We had a wonderful 4 night stay at beautiful Riad Zamzam. Absolutely fantastic service, delicious meals (and really good value compared with other restaurants in Marrakech), peaceful and clean. Also, Marcus and Emma's excellent local knowledge and suggestions really helped us get the most out of our stay. My favourite moments were the Moroccan tea reception on arrival (just what was needed after an Easyjet flight) and our first Moroccan evening meal on the roof terrace. Bliss!

Room Tip: We had the Rose room which was a beautiful big room opening out onto the patio on the ground floor.
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuttgart, Germany
1 review
5 of 5 stars Reviewed October 27, 2011

We stayed three nights in this beautiful place. The interior is great, the staff is extremly friendly and helpful and marcus a perfect host. the highlight is the everyday changing breakfast with a lot of choices and tasteful things, having it on the roof terrace with the palm tree right in the middle of the patio is one of the best things to start a day before heading to the souks. We absolutely recommend ZamZam to any visitors.

Room Tip: all rooms come with luxury linings as written on the website! its absolutely true :-)
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  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed October 26, 2011

We stayed at Riad Zamzam for four nights for our 5th wedding anniversary and it was just right. The Riad is beautifully decorated with great attention to detail. The rooms were comfortable and luxuriously decorated and the staff were very friendly and helpful.

We were the only guests there on our first night and we ate dinner on the terrace.
The food was delicious and plentiful and the service was attentive but not over bearing. It was like having our own private restaurant !!

The staff were very helpful for the whole stay and went the extra mile to make sure everything was right... from recommending and booking local restaurants, to organising taxis to the new town and taking me to a local coffee shop to watch an important football match!!

Breakfast was tasty and served on the terrace and the hammam was very relaxing.

Overall a very peaceful and enjoyable stay. Although its a bit further then some other Riads, the quality of the staff and the place more than makes up for it.

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed October 26, 2011

Zamzam is a wonderfully relaxing combination of luxury and homeliness. We are a family with two children (10 and 7) and we found the location made it a great place to get away from the tourist traps and see some of the real Marrakech - and then slip away just as soon as we wanted. The staff are fantastic and looked after us really well. The style has all you'd want in sophisticated accommodation and yet the children were made to feel very welcome. The adjoining rooms we had were ideal for a family. We were given a fantastic tour and had (almost!) no difficulty in finding our way around. And the wi-fi was totally reliable which my 10 year old son loved.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Zamzam Riad

Also Known As:
Zamzam Riad Hotel Marrakech
Zamzam Riad Marrakech
Address: 107, Rue Kaa El Machraa, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Marrakech
#9 Luxury Hotel in Marrakech
#17 Family Hotel in Marrakech
#21 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Zamzam Riad 4*
Official Description (provided by the hotel):
Zamzam Riad is a luxury boutique hotel and spa with concierge service, hosting 7 bedrooms and suites over the ground and first floor. A number of stylish French and Moroccan antiques furnish the bedrooms together with hand woven Moroccan carpets and artifacts sourced locally and globally. Come and taste our superb Moroccan and International fusion cuisine! ... more   less 
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