We have used many hotels worldwide, and in morocco, and are very aware of some of the shortfalls and pitfalls of mid range accommodation. You get what you pay for when you pay a cheap price. Well in this case, clearly not. The air conditioning in the room did not work. We were advised it would be fixed. 8 hours later on further enquiry, we were advised it would not be fixed. We were offered a room change " tomorrow" which was a very hollow offer for guests staying only one night. The daytime trmperature was mid 30 s and the night with no ac was hot. The walls are paper thin and we could hear everything from the room next door, which became more of an issue at 2am than it had been during the day. No pool towels - I asked and was advised they would be brought. 14 hours later I am still waiting. Service on check in rude and inefficient. It took over 5 minutes to even find our booking, and we weren't even advised where our room or any of the facilities were. The fitness centre was closed for the duration of our stay with no explanation. There were two umbrellas only at the poolside which both looked as though they had had a hard life. The breakfast was a joke - rude and inefficient service, broken chipped and dirty crockery, poor quality offering and uncleared tables. I'd suggest if you do stay here going to breakfast early when there is - presumably - a full selection of food left. The breakfast staff were not only inefficient but condescending and rude.
The building itself has cracks through it, inside and out, walls, ceilings and floors. Some of these look like structural cracks and are definitely more than superficial. The location us convenient to thd train stationbut otherwise terrible- rough and ready area by s main road and the train tracks. I could go on but my strong recommendation is to avoid this place for all of the reasons outlined above.
- Official Description (provided by the hotel):
- This Mogador Gueliz has an outdoor swimming pool and en-suite guestrooms with air-conditioning and satellite TV. It is located in central Marrakech, 1 kilometre from Marrakech Oncf train station. The hotel has 3 restaurants, which offer international and Moroccan cuisine as well as a selection of snacks and room service options. Free internet access is available in public areas. The Ryad Mogador Gueliz offers laundry and babysitting services. Car rental and free private parking are also available. ... more less
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- Also Known As:
- Ryad Mogador Gueliz Marrakech