We stayed three nights there over the new year with a group.
Customer service is really poor. My friend was given a card which should be opening the doors of her room, yet it was not working. She had to return to the reception three times (from the top fifth floor!) to report a continuous error. On the fourth attempt she was finally given an escort of two handy men. They then came to the conclusion that the door handle is broken. And guess what? My friend had to return to the reception for the fourth time to get a card for a different room. No apologies, of course, rather the opposite.
Another couple of friends forgot their bag with cameras and some cash in the dinning room during breakfast. They realised that an hour later and when they returned the bag was gone and no one knew anything about it.
Besides these two incidents, lobby is lovely decorated, but rooms are pretty modest. Very disappointed with food - poor choice and often there was a dish missing and was not replaced during the whole time we sat there for dinner.
So overall, not a good experience for our group.
- Official Description (provided by the hotel):
- This Mogador Gueliz has an outdoor swimming pool and en-suite guestrooms with air-conditioning and satellite TV. It is located in central Marrakech, 1 kilometre from Marrakech Oncf train station. The hotel has 3 restaurants, which offer international and Moroccan cuisine as well as a selection of snacks and room service options. Free internet access is available in public areas. The Ryad Mogador Gueliz offers laundry and babysitting services. Car rental and free private parking are also available. ... more less
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- Also Known As:
- Ryad Mogador Gueliz Marrakech