Pros: The staff are very friendly and accommodating, and I liked the design and general appearance of the riad - it looked authentic without being tacky or cheesy. There was a lot of help available by way of booking activities, and if you have out of the ordinary requests (like charging my iphone on their computer) the staff were kind and helpful. Since we were checking out very early in the morning, we were shown how to prepare our breakfast etc in the kitchen which I thought was nice! Room was comfortable and clean, breakfast on the rooftop terrace was lovely.
Cons: You need to get a guide or someone to show you the way to Jemaa El F'na as soon as possible in the trip because there are no comprehensive maps of the numerous maze-like alleys of Marrakech and it is very easy to get lost. We ended up taking over an hour to get somewhere we wanted to go once! The breakfast is plentiful but gets really dull after a few days - the crepes in no way match the ones made by the ladies on the streets. Some people may be intimidated by the area where the riad is located - it's a bit out of the usual tourist area but interesting nonetheless and we never felt in danger (solo travelers might have a different experience). Also, we stayed on the ground level in spacious room with the bathroom up a small flight of stairs - this was really quaint but that bathroom doesn't have a door and has inadequate ventilation (it was always a little bit mouldy-smelling or humid). I always went to the shared toilet near the exit instead of using our private toilet, which was fine. The riad is not particularly beautiful or luxurious, just quaint and comfortable. We had the staff book 2 activities for us - a camel ride and quad biking - and these seemed a bit hit and miss because the camel ride was lame in comparison with what my boyfriend did last time for the same price, however the quad biking ride was awesome (we went out in the desert past the Palmerie, into tiny villages and even had some mint tea with someone living in a village). The pool is like a little bath on the roof - it even has a shower! :)
Not recommended for a romantic getaway but great for a base while exploring the city.