We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Clean, covenient and functional” 3 of 5 stars
Review of Dellarosa hotel suites & spa

Save Saved
You added Dellarosa hotel suites & spa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Booking.com Orbitz.com
and 10 more sites!
Dellarosa hotel suites & spa
4.0 of 5 Specialty Hotel   |   5 Avenue Moulay El Hassan, hivernage, Marrakech 40000, Morocco   |  
Hotel amenities
Marrakech
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Clean, covenient and functional”
3 of 5 stars Reviewed November 14, 2013

This is a reasonably conveniently located hotel (5 minutes from the Medina) thought the taxi drivers don't know it. It's clean and our room (a suite) was perfectly fine, although the shower/bath arrangement was a little eccentric.
Desk staff were helpful and informative.
The restaurant is a little lacking in charm for an evening meal and the buffet breakfast is somewhat chaotic - it seemed that something had always run out - either one of the hot dishes, or the hot water, but there's plenty of nice bread available.
The bar is OK, but always had the TV playing, which spoils the ambience somewhat.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

642 people have reviewed this hotel

Traveler rating
    200
    241
    119
    58
    24
See reviews for
69
276
42
30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mendoza
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 13, 2013

I booked this hotel for a business event because of the non importance of luxury as I would only spend the night there.
In the webpage its very nice presented. Knowing that cheaper hotel can't offer the same service and amenities I didn't expect a wow experience but a fair one.
Unfortunately when I entered the room it was very badly cleaned and I went to the reception and asked politely to clean the dirt of the former guest.
When I went back 1 hour later nothing was cleaned.(fingerprints everywhere, on shower, sticky floor, used bodylotion, long black hairs, ugly flies came up the hole of the sink.). I didn't want to bother more as I was busy for the event. Service was ok, frontdesk was very passive. I wasn't motivated to try the Hammam thinking it won't be very hygienic. Short summary: This hotel was simply disappointing. Maybe I just had bad luck and got the worst room. Sorry I can't recommend the hotel and I hope it was an exception.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 6, 2013

We stayed at this hotel back in July this year. I picked this hotel based on location and pictures of their rooms and hotel. Sadly I was very disappointed with several things at the hotel. Staff were helpful and friendly and location is a nice change from staying in the Medina but the poor design of the hotel and the standard of food was a let down. The pool is tiny, located on the ground floor it is unfortunately overshadowed by the building so in the shade constantly. After staying in riads with wonderful compact roof top pools I found this very disappointing. The breakfast selection was poor and repeated every day. I was advised that there was no mint tea available at breakfast! Roof top terrace was almost unbearable - no towels provided, no staff to serve drinks at the bar and metal beach chairs that were piping hot to touch. Needless to say I would not stay here again.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 21, 2013

He stayed at Dellarosa during August. This was a family trip and we had a family suite.
Overall, it was a great experience. Our rooms were very clean, the bathrooms were in great condition, and the staff were very nice. We also took a trip to Agadir, and the staff kept our luggage while we checked out for a few days. The hotel is conveniently located, between the old and new Marrakesh.
The only downside , the breakfast was not that good, but it was free :-). It was plenty of food, but the quality was not all that.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 19, 2013

The room we were then assigned was definitely not up to standard for any hotel, let alone a 4-star one.

The wall fixtures were coming off when we were unplugging our devices being very dangerous, and potentially life threatening. On top of the bed there is a lampshade with no bulb in it. Also potentially dangerous especially for kids. Also other fixtures, like where the toilet water supply is attached to the wall is a raw hole, with no covers.

The rooms are simply dark, and the light is not enough as they hardly light up. When we switched them all on, we could even notice some spiderwebs casting shades over the corners.

The room we were in was pretty noisy. When our neighbours switched their AC on we were woken up by the unit's noise.

Wifi in the room was simply inexistant and when we complained we were told that we were the first ever to complain about it and that a technician will look into it. No one ever did. The problem was with iPhone, Nexus 7, and Windows 8 laptop - do definitely not hardware from our side.

The breakfast was also not quite up to standard - the pancakes were "hard". The juice machine not dispensing in 2 out of 2 times we had breakfast there. When we complained about it nothing happened, and we only got a smirk.

The pool is definitely too small for the size of the hotel and there are only a handful of sundeck chairs available.

Room service is practically inexistant. There is no menu and when we called we were sent a waiter who was waiting on the spot for an order after seeking the menu for two seconds. He also seemed quite interested in looking at my partner (covered) in bed, then in trying to understand what I was saying, i.e. to leave the menu and then we call. He said he could not leave the menu!

Also it of our opinion that the hotel is part of a touring scam - where we took a tour with all inclusive, and we specifically asked if a tour guide was included. When we arrived at the location, we had to pay extra for the tour. When we brought this up with the same receptionist she strongly denied she said it was included, but others also had been specifically told it was. Looking up online - this appears to be a common 'problem'.

I was very happy to leave the hotel. In all my travels I have been to better hostels! I would never spend a night here, not even for free. There are many other options in Marrakech - go for riads, the one we were in would be 8-star compared to this hotel.

Room Tip: Don't chose any room in any part of this hotel. Avoid at all costs.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N E Lincs
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 11, 2013

After staying four nights in this hotel we were very pleased to leave. The corridors and rooms are very dark and in need of a upgrade. The bathroom had tiles falling off, missing shower screen, and the shower didn't work properly. Although we did have a very comfortable king size bed with clean, crisp sheets, the pillows were very hard. When I asked for extra pillows it took them a long time to bring them.
The staff were not at all friendly, apart from one man on the reception desk who actually smiled when speaking to me, and one nice man in the bar. The waiters in the restaurant had a very abrasive attitude and spoke little English - in a very rude way.
The food was interesting - buffet at night consisting of a large variety of salads, (same every night), 3 main dishes, ( small quantities, not replenished quickly) , 4 desserts ( same every night) and watery fruit salad. The breakfast was mainly breads and sloppy scrambled egg.
I suffer with coeliac disease (wheat and gluten intolerance) and although I was assured before arriving that they would be able to provide suitable substitutes for dishes they did not bother to even try, they did not understand and could not care less. I ate very little as only some of the salads were suitable, no desserts or mains. I took my own breakfast cereal which was a good thing, but the money I'd paid for food was wasted.
The pool, on the ground floor, was tiny and freezing cold, no sun ever got to shine on it as it was flanked by the building. The roof terrace was ok - old sun loungers and tables, but the shower didn't work and it was too far from the pool to be any use.
Not a four star hotel in my opinion.
The only thing good about this hotel is the location, not too far from the centre for town.

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuwait
Top Contributor
268 reviews 268 reviews
46 hotel reviews
Reviews in 56 cities Reviews in 56 cities
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed October 2, 2013

first pick this hotel because it close to old Marrakesh madina i think 800 m & not far to Guilz
new area around 500 m.

the room nice When you first walk into the room, there are flower petals spread all over it.
but i do not like the bathroom it not beautiful & look old fashion.
the bed king size but not comfort it normal bed. there are terrace in my room but i thing it not safe anyone can robe me or any room from the terrace.
The lobby is very basic & small.
the swimming pool is joke is to small & swimming pool area also small.
one of the best thing in the hotel air condition because Marrakesh too too hot i enjoy
in AC especially when i sleep.
the breakfast basic not breakfast 4 stars hotel.
the staff some them nice & friendly ,Part of the staff was a little rude & try to use you to gain some money.
the spa excellent but busy.
the resturant under the average i order risotto i fell eating cumber ..
the cleaning staff very bad i call them to give me towels & shower gel & soap
.
i do not like pay tax 15 Durham per day i think it suppose to be include in my booking.



the reason for booking this hotel the location but i think it do not worth price.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Dellarosa hotel suites & spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dellarosa hotel suites & spa

Also Known As:
Dellarosa Hotel Suites And Spa
Dellarosa Hotel Suites & Spa Hotel Marrakech
Dellarosa Hotel Suites & Spa Hotel
Address: 5 Avenue Moulay El Hassan, hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #58 of 169 Specialty lodging in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dellarosa hotel suites & spa 4*
Official Description (provided by the hotel):
The dellarosa is located in the heart of the city, close to the shopping area and only five minutes walk from the ancient walls, the famous main square Jemma El Fna and the bustling souks. Blending the renowned Moroccan hospitality with international design and comfort,this luxury hotel is a haven in the city centre, the perfect residence to fully enjoy the Red City assets. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Priceline, Tingo, Otel, Hotels.com, TripOnline SA, Expedia, Asiatravel.com Holdings, HostelBookers and Venere so you can book your Dellarosa hotel suites & spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Dellarosa hotel suites & spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.