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“Is this the hotel I have just returned from” 5 of 5 stars
Review of ClubHotel Riu Tikida Palmeraie

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ClubHotel Riu Tikida Palmeraie
4.0 of 5 Resort (All-Inclusive)   |   Route Fes, km 6 | Annakhil, Marrakech 40000, Morocco   |  
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Ranked #169 of 481 Hotels in Marrakech
Newcastle
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Is this the hotel I have just returned from”
5 of 5 stars Reviewed August 20, 2010

Just returned from this hotel on 17th August and whilst everybody has a right to their own opinion I find some post comments incredible when reading them.
We have stayed at many 5 star hotels such as the Hilton and Marriott resorts which were better than this but this Hotel doesn't advertise itself as a 5*. It has a 4* sign up at the door and we felt it very much lived up to its grade.
How on Earth people can tag it as a 3* is beyond belief.

Room: huge and spotless - it has been decorated in Morrocan style not 80's style as a previous comment. We e-mailed in advance and recieved two rooms next door to each other - thank you.

Pool: large and we never had to go down before 8.30am to claim beds and parrasols though I must add that the hotel had previously been booked solid and had gone down to 2/3 full, so previous posts may have had a different experience. The German charter planes are starting up this October so things will change next Summer. There is a small but well equiped Gym which has wonderfull air conditioning.

Restaurants: I have two of the fussiest eaters in the world and apart from no bacon in the morning which my son would have liked, there were no complaints. Once I explained that we were in a Muslim country and close to the largest mosque in Morroco he understood that some hotels may not provide pork. You can try the Morrocan restaurant several times during your stay and I would recommend it, the sea bass is really tasty as are the tangines. I just wonder whether some people should stick to Spain/Greece as North Africa may be a little too adventerous for them.

Staff: We wondered whether the close proximity to the largest market in North Africa and the affability of the staff was the reason why Thomson gave this the + to the 4* grade. We found the staff really friendly and efficient and nothing was too much for them. A little tip of a couple of Dirhams occasionaly worked wonders with some of them as did a little try at Arabic. The latter It got me a late check out room 3 days before leaving instead of the mandatory 24hrs request. I must also point out that unlike last year at Tunisia my 18yr old daughter was never afforded any unwanted attention by the staff!!!

Marrakech: This is the jewel in the crown for this hotel as it is just far enough outside the City with regular shuttle buses as has been pointed out previously. Please try it on an evening when the sun has gone down as the atmosphere is electric. If you get the last shuttle bus in at 7pm there are plenty of cabs to bring you back. If there are more than three of you, as in my case, you will have to go for a grande taxi, try for between 100 - 150 Dirhams but pay no more and settle on the price before getting in. We had only one problem in town and we were not alone - that was with the snake charmers - if you take a photograph anywhere near them they will be at you for money. Please beware of them as they snatched our camera and pulled us all in at the snakes for photographs. Whilst the head guy took about 16 great snaps of us, at the end he wrapped a snake around my kneck and pulled me towards him by its head and tail and demanded 500 dirhams (£38) for the service - a favourite trick. Some people found this intimidating and paid up, having worked in the Middle East I have found the best thing to do is to smile and refuse using "La" as the no word. Reach for your wallett and complain the snake is in the way, when he takes it off you give him a few dirhams and walk away, they wont follow you as there are tourist police in plain clothes all over the place!! That was the only problem we had and shouldn't put anybody off, the City is quite safe unless you are irresponsible.

Would I go back, no because I like to visit new places. A better question would be - would I go knowing what I know now - yes definately. One thing let the hotel down and that was the dress code for the restaurants, woman were really making the effort in the evening but some men were turning up in flip flops and shorts which went against notices outside the Morrocan restaurant forbidding this. Apparently Riu Clubhotels will not be enforcing this in the future unlike the other Riu brands.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,815 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (969)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Manchester, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 20, 2010

What a wonderful hotel ! Cannot fault it and would go back tomorrow. Food excellent and varied with choice of Moroccan and Italian as well as main restaurant. Staff are all polite, friendly and helpful. The weather was very hot but easy to cool off in the pool and get drinks from the pool bar. There was a daily situation where the wind would just whip up and a couple of times umbrellas would be swirled up high into the air, but we recognised the signs and held the umbrellas if this seemed likely. Bit scary when the umbrellas were flying as they could land anywhere and at speed. Otherwise everything was Fantastic.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grindleford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 19, 2010

got back,after 11 nightson the 13,aug.after a short 25 min transfer we was checked in promptly,luggage taken to the room by porter,and taken to the still open resturaunt by a waiter,as it was 10 30 ish, was a gud touch.couple of drinks in the still open bar.(till 12pm).went to our room,room 4133, 7 or 8 min walk,is that too far? i dnt think so, just enuf to be far enuf away.the room was fine,twin beds,wich are huge,seperate toilet,bathroom,very clean,iknow cos its the first thing i look at!! just one fault ,maybe should have a shower screen! dnt like courtains they tacky! tv with bbc and itv,also sky news.cleaned very well daily,
no problem at all poolside,beds ,brollyies,not a problem,even at 11am wen we surfaced ,clean poolside,clean bar,a problem with wasps around self service area,but the staff seemed to be getting the problem sorted,
all the staff,in every job they do are fine,very friendly an eager to please,
not a problem gettin a beer at the bar at all,just be friendly,french have no priorety at all,cos they are not.just rude.
oh yes air con is fantastic ,in your room and throughout the place,enjoy

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke on Trent
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 19, 2010

We stayed here in June 2010 and we couldn't of asked for anything more.

Having read the review posted on here by other people i was expecting a good hotel, and was anxious that we might not have the same experience as others, my fears were unfounded and we had a fantastic week.

The hotel is a good size but not too large that you feel you are trekking everytime you leave the room... The pool is huge and has plenty of sun loungers and parasols, we never struggled to get them, but you have to be up very early to get one of the cushioned beds with the canopies!!

The pool bar is good and the staff very friendly, although the range of drinks that they offer isn't too extensive, but enough to keep us entertained for the week.

The only down side to the pool is that it is the only one, so you will have children playing while you try to relax, luckily we had a quiet week so didn't experience this too much.

The rooms are a very good size with comfy beds, some English TV channels and a fridge, although this is not stocked with anything which i ofund strange for an all inclusive. They do leave water in the room, and the restaurants would gladly give us a bottle of wine at lunch which we put in the fridge to enjoy while getting ready.

The food was varied and always cooked well. Having been to Egypt i was expecting to have some form of a bad stomach but was well for the entire week. The Italian restaurant is ok, but doesn't serve anything too different from the main restaurant, but it's nice for a change. The Morrocan themed restaurant however was quite a let down, i was hoping for some lovely food, but it is a buffet style with two sittings and the food wasn't very forthcoming for hte second sitting. I woudl recommend booking the first sitting on the evening to get the full selection.

The entertainment team were very friendly, without being pushy... if you didn't feel like getting involved they would happily leave you to your book or sun bathing, but still had the time to speak to you at other times and were always very bubly (Bob especially)

Although the night time entertainment wasn't of a great standard, it was still good for a laugh, even the hotel manager gets involved and does a little turn!!

Overall we had a excellent week and couldn't of asked for anything more from either the holiday or the hotel.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North West England
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 17, 2010

I've just returned from a 7 day stay at the hotel and found the stay 'absolutely fabulous'. I have a daughter with a severe nut allergy and they really couldn't do enough for her. Either the head chef or restaurant manager took her round the food and pointed out what she couldn't eat and offered to make a replacement for her (without the nuts obviously) if she wanted that choice. We woke quite early so never had a problem with getting a covered bed and loungers but even on the day we went on the camel trip and didn't go to the pool till lunch time we stilleasily got loungers and a parasol - there seemed to be more than enough for eveyone. BEWARE THE STRONG GUSTS OF WIND on one day all the parasols took off like something from a Harry Potter film, very exciting but also quite scay. The weather is really hot 47 on one day but to be expected and we still managed to trips into Marrakesh (one in the evening and one earlier in the day) and also a camel trip. The staff couldn't be more helpful and alright I may have a few niggles but nothing worth commenting on and I had a marvellous experience.

  • Stayed August 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midrand, South Africa
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed August 13, 2010

This was a last minute holiday. We were all anxious, bearing in mind the mixed reviews here & in other places on the web, about this holiday but as I said we paid a lot less than others (approx £399 pw each)
The following are our condensed comments & are fair I hope you will agree should you go there
No comments on Marrakech as other have done it better than I could do, so our remarks relate only to the Riu.
4 STAR OR 3?
Quiet a few people on our recent holiday (and other posters here) commented on the general standard of facilities in the hotel & the state of repair of what is a hotel that hasnt quite reached its first birthday. While there is no doubt that this Riu is a top 3 Star it definately is too run down & lacking in facilities to be given 4 Stars by UK companies. I expect it to be downgraded in 2011 to reflect the real standards.
The gym is unmonitored as is the indoor pool. While we were there we saw many instances of dangerous behaviour by guests including taking glass glasses into the water.
STATE OF REPAIR
Too many broken tiles around the pools. 'Wavey' & cracked tiling in bathrooms. Exposed electrical sockets in the gym.Bedside lamps - bulbs 'hanging on' rather than able to be screwed into their holders.
THE POOL
Unless you are willing to wake up at 6AM in order to 'bag' a good place you had to bribe the pool mafia to 'look after you'. This practice was the worst of ANY hotel I have ever stayed in. It got so bad that there was an incident that almost came to blows when a Yorkshire couple were accused by other holiday makers of throwing their towels etc off certain beds. In fact the Yorkshire pair had paid staff 'to look after them' & they had done this by throwing off the early risers towels etc. I understand from a friend who is still there that the Manager has tried to stop this by littering the pool with notices saying reserving places is not allowed neither is putting a towel down before 8AM.
FOOD
So unbelievably tasteless that often one had to resort to soy sauce or tabasco to get any heat into the food. Salads & desserts...superb! Fish always fried, why?
Restaurants not open during stated hours OR did not have a full drinks/food menu for all of the stated hours.
DRINK
The hotel & holiday companies refer to imported & local drinks. The ONLY import I saw was Pastis, all the rest were local (I checked with the Bar Manager). No problem with that but why advertise 'imported' liquor?
STAFF
Some great people here, but why do they think that they can be so OTT on your last day? Oh, sorry of course they think that you're too stupid to figure out that they are trying to get more dosh out of you in tips.
Best staff member- girl in the bar in the morning who makes great coffe. '
TAXIS
DONT get Reception to call one for you. The price will be 10MAD to town. Walk round the corner & hail one, price 5MAD for same journey. One wonders why?
RIU HOTELS
Been in them many times before. If you have, then dont expect this hotel to be up to the standard you are used to. A Riu in name only.
CONCLUSION
For what we paid then I shouldnt really complain. But assuming you are looking to pay £500-600 each pw, then I think you can easily do better, even in Marrakech.

  • Stayed July 2010, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 10, 2010

I travelled to this hotel with 9 other members of my family and we had an extremely good time, the hotel was was very clean and tidy and the staff were very friendly, all except a couple of barmen who seemed to think that serving the French, who shouted loudest, were a priority, other than that no other problems, except that the Volcano caused us to stay an extra 6 days, which to be quite honest was a little too long as there was nothing to do in the evenings, although the 10 of us made our own entertainment, but it would have been a little tiresome as a couple, or a family with small kids.
Thomson, who we travelled with, were bloody marvellous allowing us all to stay in our rooms until the airspace re-opened and did not ask for any extra money, the rep Paul is a great guy and very knowledgable of the area.

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Tikida Palmeraie

Address: Route Fes, km 6 | Annakhil, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #169 of 481 Hotels in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ClubHotel Riu Tikida Palmeraie 4*
Number of rooms: 388
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