In general, this is a clean, friendly run resort, that is new in construction with activities to keep kids amused. It does lack the location if you want to escape from the 'walls' however, unless you want to take free bus or a taxi ride (probably around £8 return through the day / double for night) to the nearest souk were you can buy 'genuine copy' items or their own 'quality items'..I'm digressing...
The 'entertainment' on a night was hilarious, in a cringing way! Think the early stages of 'Britains got talent', and you wont be far off.
Generally, we did not have a problem with the food. We ate at the 'italian' which was definately the best, but we didn't feel as comfortable eating at the 'Morrocan' themed restaurant, but that might just have been us.
It's got to be said the bar staff, and 'entertainment' staff are very very friendly, and I felt they really want you to have a nice holiday. If you have kids, then they will take them off your hands no problem.
One previous writer stated their air con was not working, I also can say it was nothing shy of useless - Infact, this brings me to a complaint I had to make..Ours leaked from the roof without realising, when one late night my wife went to the toilet, she subsequently fell on the now wet tiled floor and hurt herself, although it was more shock, but thank god it wasn't more serious !..Not good ! I went to the lobby desk, were I was told 'IT HAPPENS', and did I want to change room..No compassion whatsoever !!, I did get a 'You want Dr ?' but was only for effect !..If you need anything from reception, I reckon by the 3rd attempt you will receive it. No aerial link to tv (3rd time asking and it arrived after 2 days), extra water required (3rd time lucky).
If I were you, which I was, I would avoid the 'Wellness centre'. My wife has not stopped about how useless they were, and they did not have a clue what they were doing?!
If you get this hotel for that all important 'Good deal', and you're looking to relax, without a great deal of fuss or things to keep you, as an adult, amused, then I think you wont go far wrong. We did have a very relaxing holiday, with only a few hitches, and are likely to go back.
Unfortunately for us, we used FLEETWAY TRAVEL and after an extra 'HOLIDAY SUPPLEMENT' of £225/person due to ash cloud or lose the initial booking, we felt we had no other options..That took us to £1958 for one week AI !, which I know is seriously expensive. That's my moan over with, Cheers.
- Official Description (provided by the hotel):
- * Opening winter 2009/10 * Located in Marrakech * Main building and 2-storey annexes * 65,000 m2 gardens * 5 km from Marrakech's old quarter * 800 m from various shops * 13 km from the airport * 900 m from a bus stop * Credit cards accepted: MasterCard, Visa ... more less
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