we have just got back from a week at this hotel and can not find fault! The hotel itself is very clean and well looked after, every member of staff was welcoming and helpful often going above and beyond to help you out. (we had room 5004 if you get a choice ask for a room between 5004 and 5009 they are pool side!)
There were sports activities for the kids and adults (both entertainer organised and self organised - basket ball, football, tennis, table tennis) and the huge pool, which was warm, was big enough for everyone to enjoy. The entertainment staff leave you alone if you don't want to join in but are very friendly every day letting you know what is on.
Book in to the hotel Moroccan restaurant - it was a feast! and don't book the camel trip via Thomson reps there are two guys in reception who do a tour and its less than half price of Thomson and far more personalised - we got our own camel ride just the three of us, with outfits provided (all part of the experience) for an hour at £50 for the three. Thomson also put you off the main town (it is to try to sell their trip) they scared you in to thinking its not a nice place. we got the hotel free bus twice in the week and had a fab time with our 13 year old son (Blonde - the rep said not to take him on our own go on their paid tour!) it was great evening.
If I had to give downsides there is the 5am bed run (get it in most places) but don't panic if you get there at 10am ask the pool guy and he will find you beds no one ever went without! and the cocktails are premixed but we found a way round that by asking for drinks not on the standard menu then you got lovely fresh cocktails :)
I will be going back
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