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“Does what it says on the tin..” 4 of 5 stars
Review of ClubHotel Riu Tikida Palmeraie

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ClubHotel Riu Tikida Palmeraie
4.0 of 5 Resort (All-Inclusive)   |   Route Fes, km 6 | Annakhil, Marrakech 80000, Morocco   |  
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Ranked #154 of 471 Hotels in Marrakech
Burton on Trent
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
“Does what it says on the tin..”
4 of 5 stars Reviewed November 10, 2013

We stayed for a week in early November and couldn't fault the hotel bearing in mind what we paid. Marrakech is a great early winter sun destination, great weather and welcoming people. This is a solid 4 star 4/5 hotel imho. Best gym at an all inclusive resort with new technogym equipment and a decent range of free weights. Yes the cocktails are a little weak but they are happy to put more alcohol in if you ask. Yes the cleaners are enthusiastic about getting in your room but all it takes is a do not disturb sign.

Top tips- try wifi before 10am or very late otherwise you are competing with everyone else for access. Use the gym around lunchtime and you will have it to yourself. Book in advance for the Moroccan restaurant or you won't get in and it's worth a visit for the ambience alone.

Otherwise be realistic about what £450 a week with flights gets you and enjoy!

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,447 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (888)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 9, 2013

My sister and me have just returned from a visit to this hotel. It was a lovely hotel in beautiful setting the rooms were a good size and the facilities were of a good standard. I was particular impressed with the staff nothing was too much trouble. The hotel general manager was always always around and he made sure that everything was as it should have been, I was very impressed as often you don't see this. The hotel also runs a bus into the town which was a really good service.

There was a few downsides although the pool is lovey the sun-beds are very close together and packed in. I would say for the size of pool and hotel it needs more space. The other issue was flies through the day around the pool and drinks area there was a lot of them which could get annoying.

Overall I was impressed with the hotel and the service. I wold recommend if you want a place to chill and a town that's within easy reach.

  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 9, 2013 via mobile

Not normally a person to complain but this hotel needs a serious shake up. Our timing was unlucky enduring European half term, horrendous there were hundreds of screeming unruly children in a hotel with no rules/regulations or boundaries for kids. Dining was a complete nightmare as even children as young as 2 were left to their own devices, smashing plates/glasses, leaving drinks machines overflowing, shrieking beyond belief and picking up food with their hands putting it back. Some were even sampling the food and putting it back. There was no escape as they were allowed in every part of the hotel. There was a smoking bar and again children allowed in , they even dominated the gym. The distance from the hotel to reception was a good 10 minute walk. Rooms were very spacious but definitely not a 4 star platinum. The walls were thin and you could hear all aspects of room activities. Where were the tea & coffee making facilities, bath robes, (a 4 star expectant),slippers, etc, the fridge was empty and could have been filled with soft drinks as a walk to the bar was miles away from the room. The animation team worked hard, the food was nothing more than average although the Italian restaurant was dreadful. The dining experience could only be compared to a day out at a child's party. The gardens were lovely, the pool was unbelievably big but freezing, interior in the main hotel was very impressive and clean. There were loads of cats in the hotel grounds which were well fed and never bothered anyone. The staff were friendly and the hotel bus regular even though he left us stranded on one occasion. Marrakech was amazing the souxs were incredible and the trip to the atlas mountains arranged independently by us, definitely recommended. It is a shame that we paid good money to stay in a 3 star hotel and expected a 4 star + ruined by unruly kids. The only consolation was another fab couple we met with 3 children who they didn't bring as they wanted a romantic break was so disappointed as this hotel boasts suitable for couples and relaxation is a definite. I have just got home and feel I need a holiday.

  • Stayed November 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gateshead, England, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 9, 2013

We Stayed at the Rui Tikida Palmeraie for 7 nights at the end of September and had a fantastic experience. The hotels extensive grounds were beautiful and well maintained and the facilities were excellent. The room was spacious and equip with all the necessities you could want. The maid service was excellent and every day we came back to decorations made out of the towels. The other facilities were also well maintained and cleaned daily by the every friendly cleaning staff. For those keen on sunbathing the pool area was exceptional with a large pool and enough sun loungers for all the guests. As my partner is a celiac (gluten intolerant) the food was a major factor in our holiday and the selection process. We contacted first choice prior to booking the hotel and the assured us that the hotel was able to accommodate my partner’s requirements and the hotel did not disappoint. At every meal my partner was taken to speak to the head chef who advised him on which food he could eat. There was an excellent range of choice, even for my partner, and the standard was first rate. Although it was a buffet service it was by far the best buffet I have every experienced and there was chefs behind every counter cooking items to maintain freshness. All of the staff were extremely helpful and even though the language barrier was sometime apparent they were polite and courteous and if they were unable to help they would find someone who could. I would definitely recommend this hotel to friends and family.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 9, 2013

Just returned from a girls week away with a bunch of 40 somethings. We were looking for easy, clean, good value, nice food, warm weather and plenty of sun beds. We got all that and more in this hotel. The food was great, something for everyone. We were only there for 4 days so not enough time to tire of the choice. The drinks were good, rose wine was palatable and the gin and tonics went down nicely. We loved that it was all free! The rooms were nice and almost too big! Staying in the huge room on my own was a bit daunting but they are enormous and plenty big enough for 3 people. The pool is huge and spotlessly clean, as were the restaurants and toilets. The real jewel in this hotel's crown is the staff. They were happy, friendly and extremely knowledgeable in the English language. They couldn't do enough for us and sneaked us in to the restaurant when it was closing so that we could get a late night snack. All in all a good hotel that ticked all the boxes.

Room Tip: I would prefer to be on the ground floor at this hotel but it does only have 2 floors, no high rise...
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derby, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 9, 2013

This hotel is a delight and the staff are amongst the friendliest we have ever had at a hotel. Nothing was too much trouble for any of the staff. The bar staff were attentive and efficient, the waiters friendly without being over the top, the cleaning staff seemed genuinely pleasant, reception staff helpful and the gardeners were doing a great job keeping the grounds spotless. This is one of the cleanest hotels we have stayed in and we had no issues with our room which was spacious and quiet.
The hotel offers a free shuttle bus into Marrakech which was useful and there were plenty of activities on offer, the football went down well with me and my son. We are not fans of the show type evening entertainment but there seemed to be good crowds each night heading for the shows. We also organised a birdwqatching trip into the Atlas Mountains with Mohammed Zaki of Zaki tours which was very good.
The weather in late October was very good, it went a little cooler at night on some nights but I didn't need any coat or junper all week. The outdoors pool was a bit cold at this time of year but teh indoor pool was fine for swimming.
All in all a great week

Room Tip: block 1000 rooms were very quiet
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed November 6, 2013 via mobile

I travelled to this hotel with my husband & 16 year old daughter. We booked it in the winter & chose this hotel because of the Riu name & the fact that it seemed to have a lot going on. As it was the 1st time we had travelled without our elder daughter, we wanted somewhere that our 16 year old could mix with other teenagers.

Flight was fine, going through immigration at Marrakech airport was a little slow but nothing too bad. Coach transfer took about 25 minutes. At the hotel we were greeted with a welcome drink & ushered into the restaurant (which was kept open for our 10.45pm arrival). Having read a few reviews on Tripadvisor a few days prior to travelling, I emailed the hotel asking for a nice quiet room on the 1st floor & not next to the cleaners room!! We got the quiet 1st floor room, as requested. We were next to the cleaners room though which was only a problem on one morning when they were there at the crack of dawn & woke us!

The room was spacious, clean & had a separate toilet & bathroom. Beds were not rock hard like others had said! Perhaps we were just lucky.

The sunbed situation was no-where near as bad as some people have made out. Ok, yes...if you want one of the covered areas with the mattress beds then you had to be there early. But if you wanted sunbeds next to the pool, the next row back (all with parasols), or the row behind that - there was no problem at all. We went & got our 3 sunbeds at 11.15 on our 1st morning & had plenty of choice.

The welcome meeting was informative. The rep Stacey was really good. She didn't take a breath during her speech!! But there was no mega hard sell. One nice touch....she introduced not only the general manager of the hotel to us, but all of the heads of department. Pablo the manager was a rather cute Spanish man (!!) He used to walk round the hotel at all times of the day & always greeted all the guests.

Pool was freezing cold but there was a warmer indoor one which you could go to if you couldn't bear the outdoor one. The temperatures whilst we were there, were late 20's to mid 30's. Totally wonderful for October/November.

The restaurants were decent. If you have done all inclusive buffet style before, you will know that it all gets a bit repetitive after 5 or 6 days. The food was fresh, beautifully presented & generally very nice but it does get boring after a while. I don't know what previous reviewers were talking about when they said the waiters didn't serve you drinks. We were seated & asked what drinks we would like at breakfast & evening meal. At lunchtime you ate in another restaurant (closer to the pool) & you did help yourself to food, drink & cutlery there.

The "Italian" restaurant was the lunchtime restaurant by night!! Nothing special, but less crazy than the main one! Again you were served drinks by the waiters but helped yourself to food, although you are provided with a menu giving you all the dishes.

The Moroccan restaurant was very nice. We ate there twice over the 11 days & enjoyed tasting the local cuisine.

The Animation Team were fantastic - they work about 15 hours a day & there were various events arranged over the course of the day, like darts, volleyball, exercise classes, bingo, table tennis & lots more. My daughter got to know all the team really well & used to party with them at the disco every evening! They all seemed like nice people but also typical 20-something men with an eye for the ladies!! Watch out people with teenage daughters!!

Redwane was a favourite of ours, he used to come & chat to us a lot & seemed a lovely genuine guy. He even offered to show us around the old town on his day-off. He also bought me a necklace the day we left, which was a lovely gesture.

Evening entertainment was sometimes provided by the team & sometimes from outside. The room where the shows were was rather hot & stuffy as no air-con was being used that time of year. The shows were a bit hit & miss but the team worked so hard.

We went just before half term started & came back just after, so there were a lot of children about. There's always some parents that want their little darlings to be independant in the buffet restaurant & get their own food & drinks. But when they are under 5 years old, it just doesn't work. They are a total hazard & forever dropping plates of food & spilling things. When my daughters were that age, I always used to help them. Again in the evening entertInment, there were parents that used to let their cherubs run freely around the room, not caring if they knocked into waiters holding trays of drinks. These parents I have to say, were generally the French ones. The hotel was probably 60% French & 40% Brits. Didn't see any rowdy drunken behaviour from anyone.

We used the free shuttle coach from the hotel into Marrakech old town. You can get taxi's but why pay £9 a trip when you can get it for free?! The main square & souks were just fantastic. Everyone needs to experience the sights, smells & sounds of the place. I was a little apprehensive before doing it but it was incredible. My daughter is blonde & I was a bit worried about the attention she would attract, but everyone was very respectful, albeit their eyes on stalks, lol!!

My husband had a bout of sickness & the "other" while we were there. He thinks it was caused by some dodgy milk in the machine at the back of the evening entertainment room, but we cannot be sure. I was completely fine, which is rare for me.

The maid gave us 3 fresh bottles of water in the room every day. The fizzy drinks at the bar were all branded....Sprite, Coke, Fanta etc. Both red & white wines were decent, as was the beer. The G&T's were rather good too! Special thanks to Jamil the manager of the pool bar.....always service with a smile from him. Some of his staff ought to learn from it.

Restaurant staff, drinks waiters, reception staff (bar one miserable man) were all lovely & couldn't do enough for you.

I would definitely stay in this hotel again, as really liked it & it's proximity to the city. It's doubtful I will, as we like to try new places each holiday but I would completely recommend it to anyone.

Any questions, I will happily answer....

Stayed October 2013, traveled with family
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Tikida Palmeraie

Address: Route Fes, km 6 | Annakhil, Marrakech 80000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #154 of 471 Hotels in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ClubHotel Riu Tikida Palmeraie 4*
Number of rooms: 388
Official Description (provided by the hotel):
* Opening winter 2009/10 * Located in Marrakech * Main building and 2-storey annexes * 65,000 m2 gardens * 5 km from Marrakech's old quarter * 800 m from various shops * 13 km from the airport * 900 m from a bus stop * Credit cards accepted: MasterCard, Visa ... more   less 
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