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“Fantastic Hotel!” 5 of 5 stars
Review of ClubHotel Riu Tikida Palmeraie

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ClubHotel Riu Tikida Palmeraie
4.0 of 5 Resort (All-Inclusive)   |   Route Fes, km 6 | Annakhil, Marrakech 80000, Morocco   |  
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Ranked #133 of 461 hotels in Marrakech
St. Andrews Scotland
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Fantastic Hotel!”
5 of 5 stars Reviewed October 19, 2013

We have just returned from a wonderful week at the Palmeraie, and can highly recommend it!

Upon arrival, which was quite late at night, around 11.30pm, we were all given a welcome non-alcoholic cocktail, and the hotel had kept the restaurant open for people to eat, a nice touch. After you check in, you are given stickers for your cases, and the porters bring your bags to your room 15 or so mins later. (So grab a bite to eat first, then check in, or wait until after you eat to put the stickers on your bags!) As our return flight was also a late one, we paid a little extra to have a late check out, 6pm instead of 11am. Well worth the £50 / €50 / 500 Dirhams in our opinion!
The hotel is beautiful, and the rooms very large and comfortable. (Beds are a little on the hard side, especially for me, as I like a super soft bed, but they gave us a small mattress topper which did the job. Anyone who likes a bed on the firmer side would love them!) We had ground floor room, with a small, relatively secluded patio area outside. The toilet was separate to the bathroom, and had a bidet in it, which is always a nice novelty!

The grounds are very well maintained, and very well watered, so looked stunning for such a hot country. Very pretty plants and flowers everywhere, many of them lovely and fragrant too.

Everywhere gets cleaned down every day, so all the walkways are spotless, windows bright and sparkly in reception.

Everyone who works there is very friendly, and plenty of staff too, so you never really have to wait at all before someone clears up any plates at the tables in the restaurant, or cups / glasses from the bar or reception.

Food was very good, always a good choice, and very tasty. We didn't use the Italian restaurant, as we can get plenty of that here in the UK, but we did use the Moroccan one. It is quite similar to the Morrocan food in the main restaurant, but on a much smaller scale, so it felt much more intimate, and somehow the food, although basically the same, did seem to taste even better. Drinks were good too, all the soft drinks were Coca Cola branded ones, the alcohol was the usual locally branded generic stuff, but just fine, all the same. The Mojitos were especially good, with fresh mint and limes, they were delicious and refreshing during the day by the pool, and nice at night too! Top tip, if you excuse the pun, is that if you tip the bar staff quite well during your first or second night, and then just one or two small tips on subsequent nights, they really do look after you! Plus having a good laugh and a joke with them goes a long way too! Not saying without tips you get bad service, far from it, as all the staff do a great job, no matter whether they got tips or not, just that the two or three that we did tip quite well, definitely remembered us for the rest of the week, and made sure we were kept well watered! Table service quite often, especially when nearing closing time, to ensure we had enough drinks to keep us going for another hour or so after last orders! But as we say, they are perfectly friendly and efficient even the ones we hadn't tipped. (We tipped the ones who served us the most, as we used 2 of the bars more than the other 2 you see)

Entertainment staff, along with all the staff to be honest, seem to work all the time! Obviously they get breaks, but everyone at the hotel puts in long hours to keep the guests happy! Night time entertainment was pretty good, apart from the karaoke night, which we didn't care much for, as the guests are roughly 45% British, 45% French, plus a few others as well, so half the karaoke singers were singing in French. Karaoke is one of those things where you have to kinda get into to have fun, and know the songs the singers are trying to sing, so when it is a song you don't know at all, in a language that we don't speak, it takes that aspect of it away. Plus having had a really good night the night before, and a really late one at that, didn't help either, as we weren't really up to another late night anyway!

The hotel is almost all non-smoking inside, it used to be fully smoking, but I think due to complaints and comments they have changed it, so people could smoke in the lobby bar, but no-where else. Although the lobby bar is open onto the reception area, we never really smelled any smoke coming through.

You can exchange your money at a reasonable rate at the hotel, without charge, so often people change just small amounts as and when they need it.

There are quite a few cats going around the hotel, but they are very well looked after, food and water is provided for them, and the hotel vaccinates and spays/neuters them as well. Some must get missed in the Spaying/neutering though, as there were a couple of really cute kittens there too, unless they get brought in.

We did a couple excursions there, one to the Waterfalls of Ouzoud in the Atlas Mountains, which was very spectacular. It's a long way, about 200km in the bus, but we are definitely glad we went, as it was beautiful. You stop on the way for the toilet etc, and get lunch included on the way back, plus another natural beauty spot to see afterwards as well on the way home. We also had a night time horse carriage ride through Marrakech too which was nice. Add to that a trip to the Souk one morning using the free hotel shuttle bus (need to book it at reception) and that was all our days out. The rest of the time we chilled out by the pool! Loads of loungers to use, and plenty of shaded areas too, which we needed as the weather was brilliant, one day was overcast all day, but that was the day we went to the Souk, so it was perfect! Another day was half cloud half sun, the other 5 days, brilliant sunshine! Basically 29'C - 30'C (84F - 86F) every day in the shade, nice! Would not like to be there in summer, I think it would be WAY to hot for us! But late September early October, just right for us! Not really anywhere to walk as such, there is a small shop inside the petrol station, and also a Pharmacy and large cash and carry type supermarket about a 10 - 15 minute walk outside the hotel.

Because we live in Scotland, but flew from Manchester, the English school holidays hadn't started when we went, so not many kids around at all, some, but very few, which we liked! HeHe!

A minor point, not that we go on holiday to get on the internet, but in this modern age, everyone seems to expect it. You can get free WiFi in the reception area, but unless you go first thing in the morning, before 8am, or last thing at night, after 11pm, it is practically impossible to connect to the internet. I would prefer to pay a small amount for an hour at a time, but get a good connection, rather than have it free, but never get on.

Morocco itself seems to be quite a poor country, lots of donkeys, and mopeds going around, but Marrakech itself seems quite an expensive place, probably because of the tourists? Although we got a lovely lunch for a very reasonable price in one of the terrace cafes on our day out to the Souk. (On the night time carriage ride, you get taken to a roof terrace cafe for a quick drink, so we actually used that one to eat in)

All in all, a fabulous relaxing holiday, in a wonderful hotel, with wonderful service, and wonderful weather. 2 thumbs up!!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (689)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Bognor Regis
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 18, 2013

For our annual holiday, the wife and I like to relax in the sun at a good-quality hotel. We don't tend to go out to experience the culture much, as all we are looking for is a relaxing time in a quality environment in a warm place.

And that is what you get here. The hotel staff are fabulous. They go out of their way to help you, are very polite and efficient. The hotel is one of the Riu chain. We like Riu hotels. They are always of a very good standard. All the ones we have been in have been well designed and well-finished.

It's a slightly smaller hotel than your usual resort hotel. But, housing 1000 or so guests is not that small.

The pool is conveniently placed between the rooms and the hotel main building. It is clean, spacious and well-organised. Also, although there is the usual "reserving" of poolside loungers, you will always be able to get a space in a good place. So no need to dash there at 7 am in the morning.

The food is great quality from the main restaurants. The "Italian" themed restaurant wasn't really that Italian looking or tasting - but it was alright. The Moroccan themed restaurant was very good.

We didn't even detect the usual smell of people smoking that you can get in overseas hotels - with the exception of one of the indoor television lounges, which we just avoided.

The rooms were fine. Not big or small. The double bed was two large singles pushed together - but that's alright.

We did go to the markets and souks one day - but they weren't the "cultural" experience that we were expecting. A bit downtrodden, desperate and tacky we thought - so we just headed back to the hotel and didn't go out again. That's what we like anyway.

I used the spa for a body scrub and massage - which was fantastic and would recommend it.

The only downsides were: the hotel rep from the travel company was of very low-quality and performance and the waiting and processing process to get into the country once you get off the plane is staggeringly inefficient and takes hours. I'll say that again. It takes HOURS!

All in all, this was one of the best holiday hotels we have ever been to and I can't recommend it highly enough.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scunthorpe, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 16, 2013

fabulous relaxing holiday , hotel is spotless staff lovely entertainment team never seem to rest they are brilliant ,, reps very imformateive and helpful, all the staff have a smile for you , food lovely, rooms lovely , went on the evening trip into marrakech ,, it was excellant you have a 45 minute caleche ride ( horse and carriage ride ) followed by a walk into the square upto a rooftop cafe where you are given a drink included in your trip ,, and a great view of the hustle and bustle of the square to take your pictures ,, dont miss it ,, the roads are crazy has to be seen to be beleaved ,, but what a lovely time we had ,, go you will not regret it ,,

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London England
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 16, 2013

My Wife and I have just had our third holiday at the Riu Tikida Palmeraie, this time we stayed 14 days. The Staff as usaul were very attentive not just for our needs but for others also and also gave a 5 Star service in the dining rooms etc. We spoke with many people who were on their first visit to the Riu Tikida Palmeraie, one question we asked them all, 'Would you come back', 95% said that they would. We are looking forward to going back again next year around the same time of the year, end September for 2 weeks.

Alan & Christine

Room Tip: Try and get a room near the pool area as the complex is large.
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cockermouth, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 16, 2013

A truly relaxing holiday. A lovely personal touch when introduced to all heads of department who were always available to offer assistance. They were keen to check with you to see if there was any issues you had, which we never did. Staff were all very pleasant and attentive especially with our 2 yr old who was being high 5'ed at every direction! We went to the morroccan restaurant for two nights which was a nice change from the main restaurant as it was on a much smaller scale and it felt more like you were going out for dinner.
A funny thing to comment on but I was very impressed with the high chairs that were always covered in cellophane and looked like they had been sterilized each time ( cleaner than the one we have at home! ) All were in good working order, which is refreshing change.
The spa was lovely and relaxing. The gardens were beautifully kept with very few weeds, they were all green and lush with ponds where ducks and terrapins and fish hung out! All animals looked well cared for including the cats that roamed. On the subject of animals, saw very few creepy craw lies and only had one tiny crocroach in our room all holiday.
Have just thought of one negative- the pool was very very cold, it stopped me from having a swim but apparently according to hubby once you were in it was ok and our little one certainly didn't mind it.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 15, 2013

Went on 3rd oct - 10th oct 2013 with my 5year old son, was a bit sceptical about going with it being just the two of us but I need not of worried.
The customs at airport opened more kiosks only for people with small children, which helped loads as it was a late flight.
At the hotel, waiters took us straight into restaurant for food and took our bags to our rooms while we ate. The reception staff were fantastic, also the security who showed us to our room.
Rooms were kept spotlessly clean all week, with towels and bed linen having different designs everyday.
Bar staff and waiting staff were absolutely fantastic, they all made my son and his little friend very welcome even making him his own (non alcoholic) cocktail. The Italian restaurant was lovely, there is the Moroccan but we didn't enjoy it as the food was too sweet, its all down to the taste buds of the individual nothing wrong with restaurants. My sons friend celebrated his 3rd birthday there and the hotel made him a birthday cake and the staff came over to sing to him, brilliant.x
The grounds were very well maintained, there is a little herb garden, lime trees and olives growing. There is several ponds which had koi, terrapins and ducks. The hotel had its own cats of all ages and it was a great to know they were all well looked after with regular inoculations. My son was taking meat out to feed them until we knew they were well fed already by the hotel.
My son loved partying with his little friend until the very end every night with the animation team. If your prepared to get involved then you will have so much fun. They were all fantastic and very hard working. There is a children's area with a club and pool, my son only played in the pool twice, he preferred to stay in the main pool, and wow what a pool, a little chilly when first getting in but awesome. There is a indoor pool and a gym area too. We had no problems with getting a sun lounger at the pool, the only thing I could suggest is if you have a favourite spot then get up early and put a towel down.
This whole holiday exceeded my expectations except for my first trip to the market, was a bit too much for me and wish I went in a group, but I did go again with another couple and it was a much better experience.
We done the camel ride and this is the part where I will have a little moan, is that the camels have rope as head collars and you can see where the rope has already cut into their nose and there is open wounds on parts of the nose where the rope is still cutting in. I did tell the rep who just said they cannot check the camels everyday. I did state that as a reputable company they should be making regular checks as the wounds were old and new on every camel, except for the cutie baby camel.
Other than this we had a awesome holiday, all the other holiday makers were fantastic, they made us feel so comfortable as they were all so friendly. I would definitely book again, would love the same holiday makers to be there, If any of you read this THANKYOU ALL for making our holiday special. Donna and Maddison.xxxx

Room Tip: I was in room 5028, thought it was going to be a bit far but was actually ok, not too far from the b...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burton upon Trent, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 14, 2013

I cannot recommend this hotel highly enough, the place is spotless, the facilities are top notch and the staff are some the most friendly, helpful people I've ever met! If you are doing what I did before I went and reading every single trip advisor review on the hotel don't bother, just go ahead and book it! You will not be disappointed.

As for the earlier comment about fellow holiday makers looking like the cast of shameless/fraggle rock, I think they need to be reminded that this website is for reviewing the hotel and not fellow guests, if you're not willing to be tolerant of other people on holiday, tattooed or not, then here's a tip, don't book a hotel as there WILL be other people there!

I did not see any drunken behaviour around the pool or on the night, everyone was very well behaved and made an effort to dress up at night which I thought was lovely.

A tip for those who go to the show put on by the animation team in the evening, yes it's not the west end, but if you're going to sit in your seat all night and not bother getting involved then yes, it's going to be boring. My sister and I were up on stage the first night dancing with the animation team to Gangnam style and we had a brilliant time! In my opinion you get out as much as you put in, so if you're going to sit there looking bored all night and come back and slate the entertainment on trip advisor then don't bother going to watch it as you spoil it for the rest of guests trying to have a good time!

The animation team was brilliant especially Zambla, MJ and Mimi. I highly recommend doing the aqua aerobics in the day time, you will laugh so much! Even my husband did it on the last day!

The food was brilliant and I highly recommend the Moroccan restaurant. The wine is also lovely and they do a good gin and tonic too!

We did a day trip into the souks on the free bus and I didn't really like it, bit too stressful for me, especially the roads! But I would say definately do it just to explore the real Marrakech!

Already looking to plan a trip back next year!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about ClubHotel Riu Tikida Palmeraie

Address: Route Fes, km 6 | Annakhil, Marrakech 80000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #133 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ClubHotel Riu Tikida Palmeraie 4*
Official Description (provided by the hotel):
* Opening winter 2009/10 * Located in Marrakech * Main building and 2-storey annexes * 65,000 m2 gardens * 5 km from Marrakech’s old quarter * 800 m from various shops * 13 km from the airport * 900 m from a bus stop * Credit cards accepted: MasterCard, Visa ... more   less 
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