Let's start with the good! We stayed at this hotel last week as part of an all inclusive package . Staff are incredibly friendly and courteous.
Communal areas in the hotel are kept spotlessly clean.garden areas are beautifully kept and plentiful. Buffet catering standards are extremely high. Preparation areas visible to guests very hygienic. Lots of choice, with careful thought to meal rotation, including "theme nights". Good selection of alcohol . Local red and white wines are beautiful.
A real bonus are the beautiful cats who are in abundance around the hotel, and are fed and well catered for( including vet care) by the hotel staff.
Now for the bad! Arrived late at hotel. The hotel had delayed dinner so that we could eat before checking into our rooms, which was a great surprise. However, hotel arranges facility to keep rooms for later departures at a price, and I guess that this is why our room had not been serviced adequately. To find soiled ladies sanitary items in the bathroom bin, along with a plethora of body hairs in bathroom was totally unacceptable.
The bathroom towels are old and like sandpaper.
The pool towels are worse. I wouldn't dry my Labrador dog after a wet muddy walk with one. She would be insulted!!! Bring your own!
And finally for the ugly!
I am aware that the hotel has no control over the calibre of its clientele. Be aware that a high majority of guests appear to have stepped freshly from the studios of "Fraggle Rock" and "Shameless".
Loud, drunken behaviour by the pool, a tilt towards tattoos and " The only way is Essex" , encouraged me to speak in fluent French with the staff in the hope that they would think I wasn't a Brit!!!! We certainly did not expect to have to tolerate this in what was advertised as an exclusive resort.
Marrakesh, the Medina, the spice markets, souks and Hammams are all wonderful, as are the local people.
We will definitely return again very soon. However, next time we'll stay in one of the many beautiful and plentiful riads to be found in the walled city ..
- Official Description (provided by the hotel):
- * Opening winter 2009/10 * Located in Marrakech * Main building and 2-storey annexes * 65,000 m2 gardens * 5 km from Marrakech's old quarter * 800 m from various shops * 13 km from the airport * 900 m from a bus stop * Credit cards accepted: MasterCard, Visa ... more less
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