We arrived late at night to be given a welcoming drink and asked if we would like to go to the restaurant for a bite to eat and to then book in.Our bags were then taken to our room. We found our room quite quickly as there are security people around the grounds ( don't know why as we never saw any trouble).
we had a first floor room which was large and very clean ( I always check the beds etc when I get in the room)There is a sitting area which can be used as a day bed.
Yes the mattresses are a little hard but if you go to reception and ask then you can have a mattress topper put on your bed, more pillows are also available just ask.
The main restaurant is busy but just have patience for goodness sake your on holiday.Some waiters will ask if you would like a drink bought over and if you do they will continue getting them for you, if however you would rather get your own that's no problem either.The main restaurant is buffet style but the waiting personal will help anyone in need of any help. The chefs will also try to prepare anything that you wish to have if they possibly can.
We struggled a little as we don't eat beef or fish but there is always something to be found wether it's pizza or pasta. The desserts are fancy and don't always taste as you think, but try and if you don't like then just leave it no-one will say anything to you.
We found both the Italian and Moroccan a little disappointing but try for yourself ( at least they try ).
The manager and assistant manager can be seen around the grounds and even eating in the restaurants along side the guests.The head chefs are always checking that everything is fine and as I have already said they will try to find you something to eat even if it isn't on the menu.
The receptionist can't do enough for you and no request is ignored ( they even offered to send a staff member to get something from the supermarket rather than let us have to walk there even though it's only down the road).
You don't need to book a late room as they will let you shower in the inside pool and even give you towels or shower gel etc, so save yourself some money.
The animation team although of various nationalities try extremely hard to get everyone to have a good time. You are not made to do anything you don't want too but just relax and try to join in.
Sorry this is such a long review but when something is good then it should be told.
All in all go there and enjoy
- Official Description (provided by the hotel):
- * Opening winter 2009/10 * Located in Marrakech * Main building and 2-storey annexes * 65,000 m2 gardens * 5 km from Marrakech's old quarter * 800 m from various shops * 13 km from the airport * 900 m from a bus stop * Credit cards accepted: MasterCard, Visa ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Cheap Tickets, Orbitz, Hotels.com, getaroom.com, Travelocity, Despegar.com, TripOnline SA and Tingo so you can book your ClubHotel Riu Tikida Palmeraie reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.