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“Amazing!!” 5 of 5 stars
Review of ClubHotel Riu Tikida Palmeraie

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ClubHotel Riu Tikida Palmeraie
4.0 of 5 Resort (All-Inclusive)   |   Route Fes, km 6 | Annakhil, Marrakech 80000, Morocco   |  
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Ranked #130 of 461 hotels in Marrakech
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Amazing!!”
5 of 5 stars Reviewed August 27, 2013 via mobile

Went here in April for a week. A lovely place, friendly staff, lovely food, staff that could not do enough to help. As 2 girls holidaying we did find that some of the bar staff were reluctant to serve us alcohol and would serve every other person before us. Not a massive problem, just their believes which we respected.

Pool area was lovely, massive pool with plenty of loungers. We did find people would get up before sun rise to reserve beds but we always found beds together.

We loved the hotel cats and kittens and found out that they are well looked after with a vet visiting regularly and hotel staff feed the cats. They are very friendly and love to be fussed.

Food was always good and plenty of it. Bit samey sometimes but we are not fussy and the quality was good so it did not matter.

The only disappointment for us were the cocktails which were watery and very weak, although the beer was good.

Our room was perfect, lovely and clean. The maids really do work hard keeping the rooms clean and we left a big tip for ours as she done a brilliant job every day. Shower was powerful and the bath was perfect to relax in.

All in all a wonderful holiday to relax. Take advantage of the free shuttle bus into Marrakech, an excellent experience. We will definitely be visiting in the future.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (683)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Bournemouth, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 27, 2013

Just came back today (Tuesday 27 August 2013).

Beautifully kept grounds, pool area, bars, restaurants, and rooms.

Large pool with pool bar located in the middle, generally plenty of sunbeds, however don't leave it too late, as some people are a little anal and reserve beds as early as 4 am in the morning!!!

3 choices of reastaurant, main restaurant, Italian and Morroccan ( buffet style ).
Good service generally and large selection of good quality food ( there was not much I tried that I did not like! ).

A special thank you to Mohammed Amm, the waiter who served us towards the latter part of our stay. He understands the whole concept of good customer service, extremely attentive and service with a smile. I hope the manager realises how good he is, he helped to make our holiday!!

Bedroom accommadation large spacious and well presented.
Maid service excellent, rooms cleaned thoroughly, with plentiful supply of towels.
Negative, beds like bullets, rock hard and even after requesting another mattress, still struggled sleeping half the time.

Reception we found generally very helpful.

Bars sometimes the service was not so good and we feel the pool bars ( particularly the one by the table tennis ) let down the whole hotel down, service hit and miss, sometimes good sometimes bad, I personally didn't like going to get drinks there, I felt at times I was just a nuisance especially when I was served by Asil. Surly in manner and attitude!

Mnager of the hotel very pleasant and hands on.

Nice touch keeping restaurant open for arrivals, so as soon as you arrived you were whisked into the restaurant to help yourself to the buffet.

Also appreciated free shuttle bus into town, not everyone supplies this!

Thompson rep Stacey brilliant, helpful and attentive!

Excursions we would recommend, The Atlas Mountains, really enjoyable day.
Convoy of 4 x 4 head up into the mountains, stop off to visit a ceramics factory,( don't purchase ceramics here much cheaper in the Souks ) Berber village where you enjoy a tea ceremony with a family and have a meal at a restaurant (meal very good I thought ).

Souks you go into town and wander round a maze of alleyways and shops, visit a pharmacy, where you can buy oils, soaps etc at reasonable prices and in the Souks you can purchase leather goods, decorative lanterns, bracelets, food drink, spices etc.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 27, 2013

Just came back after spending an amazing 14 nights at this hotel would recommend anyone going to Marrakech to stay here, staff are amazing could do enough for you, the animation team superb keep everyone entertained and get guest involved in everything, will defo be going back and cannot wait, oh just one more thing when going to bed the frogs are also amazing.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watford
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 27, 2013

Stayed here for a 5 night holiday. The hotel is lovely and perfect for a week of relaxation. The rooms were spacious, clean and nicely decorated. The staff at the hotel worked very hard and made sure everyone was well looked after.

The food was plentiful but I would say that the queues in the main restaurant for food were sometimes a little bit ridiculous. The Moroccan restaurant was very good, the Italian not so good.

We used the shuttle bus to go into the city and it was delayed because there was a fault on the bus. The communication surrounding this was not very good and no one had any idea whether another bus was coming or not.

The only problem I have with the hotel is the amount of smoking that goes on in the hotel lobby and bar areas. For a non-smoker it was extremely off-putting.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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York, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 26, 2013

booked this hotel from a brochure - have always felt ripped off by tour operators before so I was expecting to feel no different this time. This hotel was classed as a 4 star premier and I think this was fair to say that i felt like i wasnt deceived at all. From the staff to the food it was all fabulous. The staff here all working exceptionally hard to keep it tidy - the food was lovely and fresh and varied - (food is only repetitive if you put a bit of everything on your plate every night - stick to one choice as you would at home and its not repetitive). The pool is great and it wasnt cold - just perfect - My only gripe was people who like to hog several sun beds from an early time - not using them half the time but even when we went past at 0830-0900 you could still get beds and I even saw staff helping people get beds later on. We thoroughly enjoyed this place and Marrakech itself - I would go back. (Family of 3 with 6 year old)

Room Tip: a few may be near the thorough fare of the pool - not so private. we emailed for a quieter location...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Top Contributor
51 reviews 51 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 25, 2013

Me and my wife stayed here with 2 of our friends. We stayed for the 8th August for 7nights.

Flights, now I know this has nothing to do with the hotel but we were delayed by 2 hours, did not get a explanation until we got on the flight, got into Morocco about 2am, passport control is a joke. If they spent more time looking at peoples passport than using there phones and calling and texting the lines would not be so big and take so long.

Transfer, nice and easy. Out of airport and onto coach, took about 20minutes. We were 2nd drop off, simple. We were offered food as they had kept restaurant open but with it being so late we went straight to bed.

Hotel, hard to tell when you arrive so late in the morning but next morning we walked around and got to know our surroundings.Lovely layout, lovely lakes(I fed the fish for ages, great) and lush green grass and people cleaning at all hours as you expect in a Riu. Lovely sized pool, nice place to have breakfast, place for continental breakfast, and place for dinner turns into the Italian restaurant.
Main buffet on evening was great, also so much choice, always hot, and chefs always happy to speak with you. deserts great as my wife told me!

We did try the Italian which you have to book the morning before the evening you want to go.

Pool - pool was huge, biggest ive seen, always room. I was worried we would not be able to find a lounger, but there was loads, you may not be able to get one you want, but you will be able to get one so no need to get up at 5.30 to reserve.

Staff - as always in Riu Hotels have the best staff for us. There are some people there who work tirelessy for so little money and they are a credit to the hotel.
There was Mehdi, our waiter, he was great, so polite and refilled drinks, great guy. Adil, one of he head waiters, always happy to see us, making jokes with us, and even on one night asked Mehdi to get us 4 glasses of Champagne, no reason to do this but such a nice touch.
DJ Jose was great, I asked what a couple of the songs were called one night, next day he had made a CD for me, great service.
The main entertainment team were just great, worked so hard, morning til midnight, the chief entertainer, was told he was called Zambla, but unsure, he was great, great with everyone, with young kids, high fiving teenagers, and even me, which I was happy to join in with. And the guy who made mine and my wifes holiday, was Majid, he was such a great lad, if you get a chance, do the water aerobics, don't be put off even If you a man, do it, I wish I had done it sooner.
He was happy from 8 am until midnight, such a credit to the hotel and hope he gets to full fill his dreams!

Reception - always happy to help, water is available free of charge and is normally free.

The weather, hot hot hot! really was the hottest place in the world one day, reached 59, which is crazy hot. Each morning - 8.30am, it was 32, then by midday it was about 42 to 45, so hot. If you don't like heat, really not much else you can do! don't go!

The only bad thing was - the bathroom wasn't as nice as others, this seems picky but im not being picky, just our point of view, and there was ants in our room, 2 tiny things and please do not let this put you off going.

you get great weather, great hotel, food is great, and staff are some of the greatest we have had the pleasure to see in any Riu Resort. Would be go again - def, no doubt about it!

So get booking, you will not be disappointed!

Room Tip: we stayed in room 3113 - view of mountains and view of resort, nice walk to reception
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 23, 2013 via mobile

This was our second visit to this hotel and it was even better than we remembered; the service and genuine friendliness of the staff really made our holiday.

The sports activities by the outstanding animation team, in particular, brought guests together in both fun competitions to proper team sports helping a resort based day fly by and giving guests the chance to mix relaxing by the pool with inclusive activities such as aqua fit, volleyball, football, water polo, children's sports, ping pong, darts, dance classes, yoga, bingo.... You name it there was something for everyone. Their energy was infectious.

Our room was a generous size for two and was cleaned thoroughly each day. Reception staff couldn't do enough to help and waiting staff were friendly and efficient with a fantastic ability to remember your favourite drink despite the hotel being full.

Most staff speak numerous languages to help you get by but with French as their second language it's pretty straight forward to muddle through where necessary.

We made good use of the shuttle bus into the Medina where you can experience more culture in 15 minutes than many destinations can provide in a full week.

An excellent holiday, amazing hotel, service, culture and weather.

Thank you

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about ClubHotel Riu Tikida Palmeraie

Address: Route Fes, km 6 | Annakhil, Marrakech 80000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #130 of 461 hotels in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ClubHotel Riu Tikida Palmeraie 4*
Official Description (provided by the hotel):
* Opening winter 2009/10 * Located in Marrakech * Main building and 2-storey annexes * 65,000 m2 gardens * 5 km from Marrakech’s old quarter * 800 m from various shops * 13 km from the airport * 900 m from a bus stop * Credit cards accepted: MasterCard, Visa ... more   less 
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