Me and my wife stayed here with 2 of our friends. We stayed for the 8th August for 7nights.
Flights, now I know this has nothing to do with the hotel but we were delayed by 2 hours, did not get a explanation until we got on the flight, got into Morocco about 2am, passport control is a joke. If they spent more time looking at peoples passport than using there phones and calling and texting the lines would not be so big and take so long.
Transfer, nice and easy. Out of airport and onto coach, took about 20minutes. We were 2nd drop off, simple. We were offered food as they had kept restaurant open but with it being so late we went straight to bed.
Hotel, hard to tell when you arrive so late in the morning but next morning we walked around and got to know our surroundings.Lovely layout, lovely lakes(I fed the fish for ages, great) and lush green grass and people cleaning at all hours as you expect in a Riu. Lovely sized pool, nice place to have breakfast, place for continental breakfast, and place for dinner turns into the Italian restaurant.
Main buffet on evening was great, also so much choice, always hot, and chefs always happy to speak with you. deserts great as my wife told me!
We did try the Italian which you have to book the morning before the evening you want to go.
Pool - pool was huge, biggest ive seen, always room. I was worried we would not be able to find a lounger, but there was loads, you may not be able to get one you want, but you will be able to get one so no need to get up at 5.30 to reserve.
Staff - as always in Riu Hotels have the best staff for us. There are some people there who work tirelessy for so little money and they are a credit to the hotel.
There was Mehdi, our waiter, he was great, so polite and refilled drinks, great guy. Adil, one of he head waiters, always happy to see us, making jokes with us, and even on one night asked Mehdi to get us 4 glasses of Champagne, no reason to do this but such a nice touch.
DJ Jose was great, I asked what a couple of the songs were called one night, next day he had made a CD for me, great service.
The main entertainment team were just great, worked so hard, morning til midnight, the chief entertainer, was told he was called Zambla, but unsure, he was great, great with everyone, with young kids, high fiving teenagers, and even me, which I was happy to join in with. And the guy who made mine and my wifes holiday, was Majid, he was such a great lad, if you get a chance, do the water aerobics, don't be put off even If you a man, do it, I wish I had done it sooner.
He was happy from 8 am until midnight, such a credit to the hotel and hope he gets to full fill his dreams!
Reception - always happy to help, water is available free of charge and is normally free.
The weather, hot hot hot! really was the hottest place in the world one day, reached 59, which is crazy hot. Each morning - 8.30am, it was 32, then by midday it was about 42 to 45, so hot. If you don't like heat, really not much else you can do! don't go!
The only bad thing was - the bathroom wasn't as nice as others, this seems picky but im not being picky, just our point of view, and there was ants in our room, 2 tiny things and please do not let this put you off going.
you get great weather, great hotel, food is great, and staff are some of the greatest we have had the pleasure to see in any Riu Resort. Would be go again - def, no doubt about it!
So get booking, you will not be disappointed!
we stayed in room 3113 - view of mountains and view of resort, nice walk to reception
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.