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“Lovely holiday” 4 of 5 stars
Review of ClubHotel Riu Tikida Palmeraie

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ClubHotel Riu Tikida Palmeraie
4.0 of 5 Resort (All-Inclusive)   |   Route Fes, km 6 | Annakhil, Marrakech 80000, Morocco   |  
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Ranked #143 of 463 Hotels in Marrakech
Watford
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Lovely holiday”
4 of 5 stars Reviewed August 27, 2013

Stayed here for a 5 night holiday. The hotel is lovely and perfect for a week of relaxation. The rooms were spacious, clean and nicely decorated. The staff at the hotel worked very hard and made sure everyone was well looked after.

The food was plentiful but I would say that the queues in the main restaurant for food were sometimes a little bit ridiculous. The Moroccan restaurant was very good, the Italian not so good.

We used the shuttle bus to go into the city and it was delayed because there was a fault on the bus. The communication surrounding this was not very good and no one had any idea whether another bus was coming or not.

The only problem I have with the hotel is the amount of smoking that goes on in the hotel lobby and bar areas. For a non-smoker it was extremely off-putting.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,116 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (797)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
York, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 26, 2013

booked this hotel from a brochure - have always felt ripped off by tour operators before so I was expecting to feel no different this time. This hotel was classed as a 4 star premier and I think this was fair to say that i felt like i wasnt deceived at all. From the staff to the food it was all fabulous. The staff here all working exceptionally hard to keep it tidy - the food was lovely and fresh and varied - (food is only repetitive if you put a bit of everything on your plate every night - stick to one choice as you would at home and its not repetitive). The pool is great and it wasnt cold - just perfect - My only gripe was people who like to hog several sun beds from an early time - not using them half the time but even when we went past at 0830-0900 you could still get beds and I even saw staff helping people get beds later on. We thoroughly enjoyed this place and Marrakech itself - I would go back. (Family of 3 with 6 year old)

Room Tip: a few may be near the thorough fare of the pool - not so private. we emailed for a quieter location...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Top Contributor
57 reviews 57 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed August 25, 2013

Me and my wife stayed here with 2 of our friends. We stayed for the 8th August for 7nights.

Flights, now I know this has nothing to do with the hotel but we were delayed by 2 hours, did not get a explanation until we got on the flight, got into Morocco about 2am, passport control is a joke. If they spent more time looking at peoples passport than using there phones and calling and texting the lines would not be so big and take so long.

Transfer, nice and easy. Out of airport and onto coach, took about 20minutes. We were 2nd drop off, simple. We were offered food as they had kept restaurant open but with it being so late we went straight to bed.

Hotel, hard to tell when you arrive so late in the morning but next morning we walked around and got to know our surroundings.Lovely layout, lovely lakes(I fed the fish for ages, great) and lush green grass and people cleaning at all hours as you expect in a Riu. Lovely sized pool, nice place to have breakfast, place for continental breakfast, and place for dinner turns into the Italian restaurant.
Main buffet on evening was great, also so much choice, always hot, and chefs always happy to speak with you. deserts great as my wife told me!

We did try the Italian which you have to book the morning before the evening you want to go.

Pool - pool was huge, biggest ive seen, always room. I was worried we would not be able to find a lounger, but there was loads, you may not be able to get one you want, but you will be able to get one so no need to get up at 5.30 to reserve.

Staff - as always in Riu Hotels have the best staff for us. There are some people there who work tirelessy for so little money and they are a credit to the hotel.
There was Mehdi, our waiter, he was great, so polite and refilled drinks, great guy. Adil, one of he head waiters, always happy to see us, making jokes with us, and even on one night asked Mehdi to get us 4 glasses of Champagne, no reason to do this but such a nice touch.
DJ Jose was great, I asked what a couple of the songs were called one night, next day he had made a CD for me, great service.
The main entertainment team were just great, worked so hard, morning til midnight, the chief entertainer, was told he was called Zambla, but unsure, he was great, great with everyone, with young kids, high fiving teenagers, and even me, which I was happy to join in with. And the guy who made mine and my wifes holiday, was Majid, he was such a great lad, if you get a chance, do the water aerobics, don't be put off even If you a man, do it, I wish I had done it sooner.
He was happy from 8 am until midnight, such a credit to the hotel and hope he gets to full fill his dreams!

Reception - always happy to help, water is available free of charge and is normally free.

The weather, hot hot hot! really was the hottest place in the world one day, reached 59, which is crazy hot. Each morning - 8.30am, it was 32, then by midday it was about 42 to 45, so hot. If you don't like heat, really not much else you can do! don't go!

The only bad thing was - the bathroom wasn't as nice as others, this seems picky but im not being picky, just our point of view, and there was ants in our room, 2 tiny things and please do not let this put you off going.

you get great weather, great hotel, food is great, and staff are some of the greatest we have had the pleasure to see in any Riu Resort. Would be go again - def, no doubt about it!

So get booking, you will not be disappointed!

Room Tip: we stayed in room 3113 - view of mountains and view of resort, nice walk to reception
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 23, 2013 via mobile

This was our second visit to this hotel and it was even better than we remembered; the service and genuine friendliness of the staff really made our holiday.

The sports activities by the outstanding animation team, in particular, brought guests together in both fun competitions to proper team sports helping a resort based day fly by and giving guests the chance to mix relaxing by the pool with inclusive activities such as aqua fit, volleyball, football, water polo, children's sports, ping pong, darts, dance classes, yoga, bingo.... You name it there was something for everyone. Their energy was infectious.

Our room was a generous size for two and was cleaned thoroughly each day. Reception staff couldn't do enough to help and waiting staff were friendly and efficient with a fantastic ability to remember your favourite drink despite the hotel being full.

Most staff speak numerous languages to help you get by but with French as their second language it's pretty straight forward to muddle through where necessary.

We made good use of the shuttle bus into the Medina where you can experience more culture in 15 minutes than many destinations can provide in a full week.

An excellent holiday, amazing hotel, service, culture and weather.

Thank you

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 23, 2013

loved the hotel not the town felt a bit wary in the town! busy and a bit ummmm! bit this hotel was fab loved it would go back if just want a week of doing nothing. lovely pool and the staff are fab really friendly, entertainment was ok what I saw spent most time in main bar area being spoilt by staff.....a short flight, nice food and yes value for money in my eyes.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2013 via mobile

Just got back from 1 week at this hotel. Been around the world here & there previously. This hotel is totally amazing! Staff are unbelievable! As for the moaners on here, firstly it isn't rated a 5star hotel, so why people say certainly isn't 5 star is beyond me. I would of payed double the price! Everything was spot on! Well done riu. 4x4 Atlas Mountains trip was out of this world. Please egnore all negative views, you couldn't have a bad time if u tried. So sad people make up a load of rubbish. Was 53 degrees all week... Although it wasn't as bad as I thought it would be , (heat wise) but the UV rays are very very high there. So be careful. My son went brown in about 30mins on the first day. Sounds silly, but it's true. Luckily he didn't burn tho. I made him wear a t shirt etc in the pool after that. Also its was at full capacity & the hotel is so big, it was ace. not over crowded at all like people of made out.

The only downside is...... I should of booked 2 weeks :-(.

100% lovely and amazing hotel... Thanks so much riu........

Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
4 of 5 stars Reviewed August 23, 2013

My husband and I stayed here for 2 weeks from 8th August 2013 and we can't wait to go back.

Going through the airport on arrival was quick & efficient followed by a comfortable short ride to the hotel (only took around 25-30mins). We arrived around 9.30pm to a fruit punch and told to go straight through to get some food. Checking in followed which was quick and painless - after locating our bags they were soon delivered to our room. Please be aware this is a massive complex (over 5,000 rooms) and it took us some time to find our room. The room was clean and basic but comfortable and cool - to be truthful we were hardly in our room!!!! It was cleaned every day and we were left 1-2 bottles of water daily but you can always ask for a bottled of water from any of the bars during the day. After reading lots of reviews we requested a room which was a bit of a walk from any noise (room 1127) so was quite of an evening and we were never disturbed.

The pool is massive with plenty of beds but be advised we were getting up any time from 6.30-7.00am to get a good spot and loungers - be advised this is down to all the Brits!!!!! The sun was out from 8am until 7-8pm and was very hot.

The food is plentiful with lots of different meals & plenty of choice for everybody. The main restaurant is always busy but it doesn't ever look like a school canteen - everybody queues and waits their turn. The Moroccan restaurant is a must - totally gorgeous food. Only bad point about this restaurant is they sometimes try to fit too many people in and we were squashed up a corner with the next "table for 2" right up against our table - apart from that it was a lovely evening.

The staff are so friendly and polite - shame this cant be said for the Reception staff who always seemed to be uninterested and unable to smile. They just didn't seem to be bothered and their English is very poor which sometimes made things quite hard. You can request the day before you depart to keep your room longer - we tried this but be warned I was told a different price to the man in front of me (and we both wanted to keep the room until 4pm) but a lady was told the week before that it was free of charge. We didn't keep our room but there are amenities at the in-door pool for you to shower and change without any problems.

The entertainment is amateur but they really do try their hardest. They always do evening entertainment and work very hard during the day also with yogo, aqua aerobics, table tennis, volley ball etc...... They are totally amazing with the children and from what we seen the children totally love them.

There is a shuttle bus facility into the town centre - we had a very unpleasant experience and would avoid going into the town by yourself. If you wanted to explore I would advise paying extra and booking with your tour operator and going as a group and with a guide. The hotel doesn't have much around there is a shop in the hotel and also a very short taxi ride will get you to local supermarket (the hotel does have their own taxi's which can be booked for you).

It is a lovely hotel for couples or families and we can't wait to go back next year with our children.

Room Tip: Email your tour operator and request If you would like an upstairs room or a quite room away from th...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Tikida Palmeraie

Address: Route Fes, km 6 | Annakhil, Marrakech 80000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #143 of 463 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — ClubHotel Riu Tikida Palmeraie 4*
Number of rooms: 388
Official Description (provided by the hotel):
* Opening winter 2009/10 * Located in Marrakech * Main building and 2-storey annexes * 65,000 m2 gardens * 5 km from Marrakech's old quarter * 800 m from various shops * 13 km from the airport * 900 m from a bus stop * Credit cards accepted: MasterCard, Visa ... more   less 
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