My family - husband and 2 girls aged 4 and 7 visited this hotel 29th July for a week. Great transfers and immediately felt welcome. The staff were an asset to this hotel (I have spent a lot of time visiting Eygpt & Tunisia where smiles are getting harder to come by) but the staff here were friendly, hard-working and made every effort to give us what we wanted. This at a time when they are experiencing Ramadan and not not drinking or eating from dawn til dusk in 48 degree heat - deserves a mention. The manager and all his team leaders were introduced to guests - something I had't experienced before but I thought was a a lovely touch. The young manager is clearly doing an incredibly good job. The hotel itself is gorgeous, the food was amazing and the large pool was fabulous. The down-side was only the annoying necessity of having to get up early to get a bed by the pool - but we did visit at a very busy time - this is no way a criticsim of the hotel. The cool water of the lovely pool was necessary in the heat - the pool has many shelves around the edge - perfect for lying on, as long as the kids will let you. I've never been one to shove my kids off to the Kid's Clubs but to be honest, the club was so relaxed and predominately English/French that my kids wanted to go. A litter of kittens recently born was the final straw for me - I may move there.
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