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“Family Holiday in Luxury” 5 of 5 stars
Review of ClubHotel Riu Tikida Palmeraie

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ClubHotel Riu Tikida Palmeraie
4.0 of 5 Resort (All-Inclusive)   |   Route Fes, km 6 | Annakhil, Marrakech 80000, Morocco   |  
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Ranked #141 of 462 Hotels in Marrakech
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Family Holiday in Luxury”
5 of 5 stars Reviewed August 14, 2013

I believe in being fair and honest as this helps both the hotel to make changes (if necessary) and other potential visitors.
We, (two adults and three children) were there the first two weeks in August and we all had a great time.
The staff at the hotel are worth their weight in gold. We have never been made to feel more welcome anywhere, absolutely outstanding service by everyone who worked at the hotel.. You'll also find if you try to speak some french that they'll be appreciative The animation team were also fab, they try to get you involved but if you dont want to be then they'll leave you be to enjoy your holiday. My kids loved the animation team, they made them and all the kids feel special at all times.

I felt sorry for the poor cats/kittens who were being manhandled by children who were not controlled by their parents. Saying that, the animals were well looked after by the hotel staff.

The animation team put on a different show every night and considering they're not professional dancers etc. these shows were great, There was a DJ and you could ask him to play whatever music you wanted, so there was enough dancing to be had until midnight.

Drinks were fab with a large choice of beers/wines/cocktails - drinks were a plenty with no resticitions.

When we went it was Ramadan where there was no eating/drinking or smoking from sunrise to sunset. YOu would not know from the way you were treated by the staff or the Moroccan people in general as you were treated so well at all times. We went to the Souks and people there were so helpful and friendly, not everyone is trying to rip you off as per a previous comment I read.

Finally, I would like to thank the Thomson rep's at the hotel Stacey and Mohammed (I think is the right names). They were so helpful, friendly and informative at all times when we were dealing with them. We had a problem with our laundry bill and Stacey kindly got us in touch wiht the Manager and General Manger (Pablo) who dealt with it in a matter of minutes. I really appreciate everything they did for me and my family and I would definitely return to that hotel should I every go back to Marrakech - thanks everyone at Riad Tikida Palmarie and a big thank you to the restaurant staff who were always always brilliant (you all were) xxx

Room Tip: we had a standard room which was excellent for our needs. If I were to do it again, I would go for...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Yorkshire
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed August 13, 2013

Bit of a delayed review, but me and my boyfriend stayed here for two weeks, the last week of June first week of July. I have never stayed in an all inclusive hotel before, but it more than lived up to expectation.

The entertainment team were brilliant during the day, with plenty of activities going on if you wish to take part in them. We never actually went to the night time shows as it isn't really our thing, and seemed more aimed at children with gangnam style being played too much!

Food was good, I am quite a picky eater and there was plenty for me to choose from. We did both the Moroccan and Italian restaurants once but opted for the normal dining hall after trying these, as you can pretty much get the same food in there! The only issue we found with the food was that puddings were a bit of a let down, we ended up opting for ice cream most of the time!

The pool was amazing, it was chilly when first getting in but you really needed it to be to escape from the heat! Do not underestimate the heat, we both got burnt from being sat in the shade with suncream on!

Our room overlooked the pool as I had seen reviews on here previous to going and emailed ahead to ask for a room with a pool view, which they gave us no problem upon arrival. So if you don't want far to walk from your room to the pool I advise you do the same!

The only down side we had was that our room door lock broke and reception had to be repeatedly told before it got sorted out, so we were left without a locking door for a few days!

We also did a couple of trips which we really enjoyed and gave us a taste of Moroccan life! I'd recommend the Atlas mountains 4 x 4 trip which was a very enjoyable day out, and the meal included was the best food we had while out there accompanied by stunning views!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 13, 2013

Before you read on please dont think this I am only rating this trip as fabulous because it was our honeymoon, I am rating this trip as fabulous for many reasons.....

This was our first trip to Morocco so neither of us knew what to expect, when we arrived at the airport there was a slow customs queue but I think it felt longer because we arrived quite late in the evening so we were tired already. The wait for the cases was also a little lengthy but you'd expect this anywhere - just a tip if you need to change money don't panic about doing it at the airport, you get the same rate at the hotel and they dont charge commission.

So once we left the terminal we were "sort of" direct to our coach by the First Choice rep, when we got to the coach we were approached by someone who we thought worked for the coach company, in fact he turned out to be someone who decided loading cases on to the coach would earn him some money, the people in front of us didn't tip him - so just be mindful you need to load your own cases on to and off of the coach - IF there had been a rep there directing people then we may have known this to start with.

Once we arrived at the hotel (no rep accompanied us on the coach) it was a little confusing, we got our cases off of the coach and went in to reception to check in, at which point our cases were taken back off of us and taken outside and we were escorted to the restaurant. At this point (it was quite late and again there had been no direction from the First Choice rep about what was going to happen when we arrived) we decided to leave the restaurant and just check in. Once we had done this we were given stickers to attach to our cases which were then taken to our room and we were taken to the restaurant to have a snack and a drink and we set off to find our room.

We were in room 4116 which I think is the "family" block as there were a few adjoining rooms next to ours but it was quiet (which we had requested) and overlooked the gardens. In our room was a bottle of champagne which was a lovely touch to a hectic start.

Other than the first night confusion all I can say is that the rest of our honeymoon was absolutely fantastic. The hotel grounds are fabulous, the gardens are well maintained, the complex itself is spotless and the food, drink and service was excellent.

The pool area was busy, but we were there at high season so you expect this, but you will have to get up early to get a decent sun lounger - there is space for everyone but it really depends if you're bothered about having some shade, if you are then you will need to get up early as these spaces are at a premium - as we found on a couple of days when we thought 8am would be early enough, nope you need to start reserving them at around 6am. There are signs around the pool saying the reserving sunbeds is prohibited and items will be removed but actually this never happened so if you cant beat them you'll have to join them.

Our room itself was spacious and clean and we were given towel art pretty much every day, the aircon could have been a bit more powerful but given the temperatures were over 40 everyday I am not sure that any aircon would have been powerful enough!

The food was excellent, there was plenty for everyone and I am not sure what people have been complaining about saying there was no choice. Breakfast there was everything from cereal to a full cooked breakfast (including bacon and sausages), fruit and even salad if you wanted it, there were pastries and cakes and the coffee was amazing!

Lunch was served in the poolside restaurant and again there was plenty of choice from salads, cooked foods (Moroccan dishes/pasta/paninis/chicken) and outside there were burgers and BBQ available.

We ate most days at the buffet restaurant for dinner, which gave plenty of choice, I am not sure what other people were looking at when they have reviewed this restaurant, but there was definitely plenty of choice, there was a Moroccan dish on offer every night, Italian food, salads, veg, fresh cooked meats (chicken/beef/lamb) and desserts and fresh fruit. There were also themed evening, Italian, Spanish and Moroccan while we were there.

We only ate at the Italian restaurant one evening, it was more intimate than the main restaurant and the food was as you would expect, pasta, pizza, salads etc.

We ate at the Moroccan restaurant twice and the food was just amazing. If we could have eaten here every night we would have we loved it, the atmosphere was lovely, and the staff really attentive and we couldn't have asked for more. The tagines were delicious, we couldn't have asked for more.

The staff at the hotel are worth their weight in gold. We have never been made to feel more welcome at any other resort, everyone from the reception staff to the bar staff to the restaurant staff were just brilliant. You'll also find if you try to speak some french that they'll be appreciative (even if its rubbish like ours!). The animation team were also fab, they try to get you involved but if you dont want to be then they'll leave you be to enjoy your holiday.

Just a couple of other things I want to mention that other people have complained about:

Cats - the cats are no bother, they are well looked after by the hotel and they do not bother holiday makers, in fact I felt sorry for the cats that were constantly man handled by kids that cannot be controlled by their parents.

Evening entertainment - The animation team put on a different show every night and considering they're not professional dancers etc. these shows were great, I am not sure why some people were reporting there was nothing to do after 8pm, if you eat dinner at 7 and then go back to your room then of course there is nothing to do, but there are 3 bars, and I know for a fact that after most of the evening shows had finished in the "theater bar" there was a DJ and you could ask him to play whatever music you wanted, so there was enough dancing to be had until midnight. If you want a lively nightlife with clubs etc. Marrakesh is only 15 minutes away you could always take a taxi to a nightclub - but common sense should tell you that in a Muslim country you're not going to have Ibiza style bars on your doorstep.

Drinks - The drinks were excellent, the beer they served was award winning, the wines were excellent and the cocktails were plenty potent!

First Choice - I wouldn't bother booking with First Choice to visit this resort again, I would rather book it adhoc myself and save a little money. There was no help from the rep from the airport to the hotel, while were were there I was sick and the rep offered no help at all, and we had to visit her 4 times to try and get money back on a trip we couldn't go on because I was too ill to get out of bed (this wasn't an illness picked up at the hotel).

I cannot praise the hotel and the staff more than I have, this is a place we will definitely be visiting again and again we had such an amazing honeymoon.

Thank you to all the staff that made it special for us.

Room Tip: If you want a quieter room ask for one before you arrive!
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, UK
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed August 13, 2013

Stayed here for one week at the beginning of August and was mostly impressed.

The rooms are very spacious with (quite firm) twin beds, sofa, TV, free safe, fridge, coffee table, dressing table, two wardrobes and either a balcony or veranda. They also had that all-important place to park the suitcases! In the two rooms we had, the air con and fan worked so well we found it quite chilly during the night despite the heat outside. A couple of mosquitoes found their way in but otherwise the rooms were bug free. The maid kept the rooms clean and tidy and left us two large bottles of water every day. The toilet and bathroom facilities were OK but neither of our showers worked very well; the water pressure was too low and the shower heads were droopy. Also, I never managed to get a sink full of hot water for shaving. There is no wi-fi in the rooms; it is only available in the lobby and even then it is slow and temperamental.

The pool is possibly the largest I have ever seen at any hotel. You’ll always be able to find a quiet spot to wallow. As others have said, though, while you can usually find a spare sunbed at any time, the prime spots under shade and beside the pool are usually snapped up by 8am. In fact, some people were getting up in the middle of the night to nab the cushioned alcoves with canvas awnings. A large number of the sunbeds were broken but they are still usable provided you don’t weigh too much. The towel system is silly and, like other things in Morocco (immigration, changing money), rather bureaucratic and inefficient. You can get and exchange towels only at the reception desk - and only between the hours of 9am and 6pm. Bizarre. I don’t understand why they can’t simply have a towel box at the pool like every other hotel.

The grounds, are attractive and well kept. The ponds are home to toads, terrapins and ducks and there is a small herb garden. And, yes, there are lots of cats.

The staff are extremely diligent and accommodating.

The food in the evenings is of a very high standard, with enough variety to prevent boredom setting in - provided that you are prepared to try the foreign stuff. I think the complaints about lack of choice in the restaurant must be from people who are afraid to eat anything other than chips and pizza. The hotel tries to jazz things up a bit with Spanish and Oriental nights but there is nothing Spanish or Oriental about the food on offer and they were a bit of a low point. There were some other negatives (eg great hunks of cheese are wasted by being left out all evening to go stale and the lunchtime options are limited). But, niggles aside, we were generally impressed with the food. We didn’t bother with the Italian restaurant but the Moroccan restaurant was superb and I highly recommend you book it at least once.

A wide variety of drinks is available throughout the day, including fruit juices, soft drinks, spirits, wines, cocktails, coffees, teas and hot chocolate. The beer is the locally brewed lager, Speciale Flag, and is really nice.

The hotel suffers a bit from its isolation. There’s pretty much nowhere you can go on foot besides a petrol station and supermarket along the main road. But while it’s easy enough to find things to do in the daytime, the evenings can drag a little. The hotel band is pretty good but, as others have said, they really do repeat the same set night after night. A lot of people resorted to playing cards in the bar – always a bad sign. Also, I didn’t like the fact that the hotel’s foyer is given over to children’s entertainment at night. It didn’t fit with the otherwise relaxed, upmarket nature of the Palmeraie. Smoking is a bit of an issue but not as bad as some have suggested.

We went with Thomson and did the camel trip. It was OK and the camel people were very friendly and accommodating but the route wasn’t as picturesque as advertised. Top tip: take a bottle of ice cold water with you on the camel – you’ll be gasping by the halfway point.

The short journey in and out of Marrakech is easy with the hotel shuttle but we could have used some better advice about getting around. We got lost in the souks, ending up in a run-down, non-touristy area, which was a bit scary. It would have helped if we had been told about the little coloured signs, high up on some buildings that lead you back to the main square. We only noticed them by accident. Asking the locals is a bit of a lottery; some will genuinely help (make sure and tip them afterwards) but others will use the opportunity to try and take you on a guided tour of the tanneries on the other side of town. One man was quite abusive when we declined to go off with him. Having said that, we found most Moroccans to be polite and friendly. The shopkeepers don’t pester you as much, and aren't as aggressive, as in Turkey or Egypt and are happy to take no for an answer. Actually, there isn’t much in the souks worth buying, unless you’re desperate for a bag of fly-blown dates or a Barcelona shirt. If all you’re after is a pair of slippers or an “I ♥ Marrakech” fridge magnet, you can buy those at the hotel shop for the same price, but it’s certainly an experience to remember.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 12, 2013

Went here for a week in March, for my husbands 50th Birthday, weather was good only one day of rain, but it was really cold at night, needed a jacket and closed in shoes.
Hotel was everything the brochure said and more, staff could not do enough for you and were very helpful, the hotel gardens and pool area were kept to a very good standard, our room was very large and even had English channel (ITV) on TV.
The food was excellent in the main buffet restaurant, and the Moroccan and Chinese were very tasty and well organised.
The best thing about this hotel is they went the extra mile to ensure your stay was memorable, one morning they had smoked salmon and champagne, another evening you were greeted going into the restaurant with a glass of champagne, (at no extra cost to yourself) and when it was my birthday they had arranged a cake and champagne at the evening meal without anyone even letting them know it was my birthday (what a nice touch).
There is a courtesy bus that you can book at reception to go into the main square and this is well worth a trip, however be aware that you are a tourist and will be hassled into buying goods in the square, but not everyone s there to rip you off.
I loved this hotel and would have no hesitation in going back there again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Buckinghamshire
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 12, 2013

We stayed here as a family for 2 weeks till the 9th August 2013, it is the first time we have tried All Inclusive and was very impressed with our holiday.

All the staff were friendly and always willing to help and with a smile.

The food was excellent and the accomodation which was kept spotlessly clean was cool and spacious and very quiet.

We didn't indulge in the past time of getting up at the crack of dawn to lay claim to a sunbed, but instead got to the pool after breakfast about 9:30 and always managed to find enough sunbeds, but admittedly not in the shade, but who goes to a lovely hot country to hide from the sun.

We enjoyed the Aqua Arobics at noon, as it was fun and we could claim that we did a bit of exercise while on our holiday.

I won't go into detail about the resort as others on here have already done so, but agree with all the other positive remarks and dis agree with any negative comments, as this really was a wonderful place to have a holiday.

We went on several trips arranged by Thomson [Quad Biking, Camel riding, Cascades of Ouzoud and the 4x4 Atlas Mountains] and would recommend all of them.

We went into Marrakech a couple of times using the hotel coach service and this was very good.

All in all an excellent holiday and would certainly recommend this hotel to family and friends.

Room Tip: We had room 1105 which was on the second floor and had a balcony which overlooked a lovely garden an...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 10, 2013

Stayed for a week in December, the weather was early 20's, which was pleasant.

The hotel is nice, we were taken to our room on a golf buggy, which was fun!

There was lovely art work all around the hotel, and although there wasn't any real wow factor to the rooms, I thought that the bars and restaurants etc were particularly stylishly decorated. The bar just by the hotel reception wouldn't have been out of place in a top London hotel, and was unexpected from a resort hotel at a relatively cheap rate.

The food was not particularly different to other AI hotels, even in the speciality evening restaurants, but the warm sugar doughnuts for breakfast, accompanied by champagne at weekends, was a treat. It was my birthday during the holiday, and the restaurant set out a special table and a cake at dinner, which was also a nice touch.

The outdoor swimming pool is quite big, but was too cold to swim in in December. It was therefore nice to have the indoor pool to go in, which was also clean and tidy.

Evening entertainment was a bit lame, but they did try hard. The staff throughout the hotel were very pleasant and helpful, especially in the bars and restaurants.

A free mini bus service was provided into Marrakech itself, which was useful, you just need to book onto it at reception.

The only downside to the hotel was people smoking, which was not restricted to particular areas. I think this would be a good improvement for the hotel to have designated smoking zones, although as a non smoker I wouldn't be put off visiting because of this.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about ClubHotel Riu Tikida Palmeraie

Address: Route Fes, km 6 | Annakhil, Marrakech 80000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #141 of 462 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — ClubHotel Riu Tikida Palmeraie 4*
Number of rooms: 388
Official Description (provided by the hotel):
* Opening winter 2009/10 * Located in Marrakech * Main building and 2-storey annexes * 65,000 m2 gardens * 5 km from Marrakech's old quarter * 800 m from various shops * 13 km from the airport * 900 m from a bus stop * Credit cards accepted: MasterCard, Visa ... more   less 
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