This hotel was absolutely amazing. You really get a wow factor when you walk into reception which doesn't stop until you get to your room!
The food was incredible. So much choice and everything cooked perfectly. We tried both the themed restaurants but found the Italian quite disappointing (the Italian themed night in the main restuarant actually served better food!) The Morroccan restaurant is well worth a visit though and we both throughly enjoyed it.
Sometimes we struggled to find a space by the pool but that was more from pickiness than anything else. Some of the beds were broken but putting two broken ones together fixed that problem! The hotel has a complimentary towel service for pool towels which you can change each day. Saves space in the luggage for other stuff!
The pool was pristine and the perfect temperature for cooling down from the hot days.
In fact the whole hotel was pristine, the staff never seemed to stop tidying, gardening and fixing things!
Everyone was lovely, from the waiters, bar staff, reception to the entertainment team. The entertainment team were amazing, they never lacked for energy and the shows at night were hilarious. As long as you weren't expecting 5 star entertainment and enjoyed a laugh you'd enjoy the show they put on.
We had a couple of problems with the room and getting our luggage to the room (you don't have to let them take your bags which I didn't realise and sat waiting for an hour until they brought it up). Once we reported anything to reception they sorted it straight away.
We didn't really have to queue for anything here. Everyone was grateful if we tipped, they didn't expect it at all.
The hotel is perfect if you want a hot, gorgeous place to lie by the pool for the week. The free shuttle bus to the old town is a bit infrequent but worth using. We explored the souks and found them interesting though a bit intimidating and selling some naff stuff alongside the good, like any market really. If you want to explore the true part of Marrakech then I wouldn't recommend this hotel as it is a bit out of the way, but if you enjoy 5* quality and paradise in one place then definitely go here. We loved it.
- Official Description (provided by the hotel):
- * Opening winter 2009/10 * Located in Marrakech * Main building and 2-storey annexes * 65,000 m2 gardens * 5 km from Marrakech’s old quarter * 800 m from various shops * 13 km from the airport * 900 m from a bus stop * Credit cards accepted: MasterCard, Visa ... more less
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