We stayed in this hotel from 31st may to 10th June. This hotel met all and more of our expectations.
My fiancé proposed to me here which was a lovely added bonus :)
Firstly, when we arrived at the hotel at around 11.40pm, the check in was very quick considering the volume of guests who had arrived and were still arriving. They greeted us with cocktails (which were lovely!) and they were very pleasant.
Then we were taken to our room by a porter who was pleased to help us. The room was immaculately clean, with towel art and added rose petals which was a lovely welcome.
We then went down to grab a bite to eat, the restaurant was kept open later than normal for the late arrivals which was an appreciated extra after our journey! The food was fresh didn't seem to be leftovers which was great, was impressed with this.
Breaking down all the different points from our stay -
Staff - Customer service was absolutely second to none. I haven't been anywhere with the customer service as impressive as this. They couldn't do more for us, they even knew our drinks, they would spot you and have them ready when you get to the bar! Fantastic! Reception staff were also very helpful with all sorts of things. Restaurant staff were also very friendly and although it was self-service, they still asked us if we wanted any drinks and always helped us carry things to the table if we had our hands full.
Rooms - We had emailed around 10 days before we arrived and requested a room on the top floor, near to the pool. This is EXACTLY what we received. I didn't expect that we would be able to have been granted it but our room was fantastic! We had room 5101, overlooking the pool and we even had late afternoon sun from around 5 until half 6! The rooms were immaculately clean. Absolutely spotless, the maids did a very good job, completed with towel art every day.
Main restaurant - I didn't expect a massive amount from the main restaurant, but yet again, I was pleasantly surprised. Food was very fresh and always hot, very good selection, show cooking and always a nice selection of desserts to choose from. I must recommend the natural yoghurt, this was beautiful!!
Specialty restaurants (Moroccan) - We booked the Moroccan for the 3rd or 4th night of our stay. The food was lovely, a lot of meat, not as much extras that I wasn't overly keen on as there was a lot of rice which I was wary of eating. We booked a second time towards the end of our stay, this visit wasn't as great. I had an upset stomach for around 12-16 hours after this. And I had the same dishes which was not great. Not to complain, just to make people aware. Other than this, it was lovely.
Specialty restaurant (Italian) - Loved the Italian. This is in the hall where the lunch and late lunch is served. Very spacious, and the dishes were very tasty. Enjoyed this very much!
Pool - The pool area and the pool itself was huge! I liked the fact that we could find a sunbed even if we woke up a little later. There was a lot going on around the pool, which I am not bothered about whatsoever. They had darts tournaments, aqua aerobics, water polo. The music was playing all day on the speakers, which wasn't too loud. Personally, the pool area being as busy as it was didn't bother me. Other people may like it more quiet, but I quite like to see things going on and a bit of something to be happening. The pool was very refreshing, nice and cold to cool you down from the boiling sun! Very clean at all times too. Yes people reserve beds, but people do I don't see too much of a problem with it myself.
Bars - Always very quick service. Pleasant members of staff. Very clean, always being wiped down.
Location - Location seems to be in the middle of deserted land, but it didn't bother me at all. Especially when I was inside the complex.
Hotel grounds - The hotel exceeded my expectations. The lobby was so spacious, fresh and clean. Although smoking is permitted inside, the smell of smoke was not apparent at all. The complex is huge, and the walks around the complex are nice. The gardens are beautiful and very well maintained. Every day I would see gardeners keeping up with everything. My fiancé proposed to me in the beautiful walkways of pink and white roses which was perfect and very personal
Entertainment - Throughout the day there was always something people could be doing. The animation team worked very hard in making people happy. With a different show every night, it wasn't great but they really tried hard to make it work. So my hats off to them for that.
Drinks - Spirits were obviously local spirits which werent fab but weren't terrible either. The cocktails were nice and I tried different ones. I personally don't like my drinks very strong so with them being a bit watered down was fine for me! The only imported spirit I was aware of was Martini. My fiancé then started drinking this and was a lot more pleased with this. The soft drinks I can't fault they were fine and a great selection too.
All in all an absolutely fab experience. Would thoroughly recommend to anyone. Will definitely be visiting again. Enjoyed it very much indeed!!
Room 5101 is the best room overlooking the pool on first floor, only a few minutes walk from lobby...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.