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“Great tranquil oasis-like hotel” 5 of 5 stars
Review of ClubHotel Riu Tikida Palmeraie

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ClubHotel Riu Tikida Palmeraie
4.0 of 5 Resort (All-Inclusive)   |   Route Fes, km 6 | Annakhil, Marrakech 80000, Morocco   |  
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Ranked #143 of 464 Hotels in Marrakech
Llantrisant, United Kingdom
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
“Great tranquil oasis-like hotel”
5 of 5 stars Reviewed May 15, 2013

My wife and I had 4 nights here recently for our honeymoon as the first part of our twin centre trip to Morocco. The hotel is fabulous. Our room was the furthest away from reception on the whole site but this was a bonus (few minutes walk actually). Since it was our honeymoon and the hotel were aware of this we were upgraded for free into a suite with extra seated area and separate walk-in shower. We had a bottle of Brut in the room on arrival and every day the room cleaners created a variety of heart shapes and swans doused in flower petals. There was a hazy view of the Atlas mountains from our balcony and the sunrise could be seen coming up through the mountains each morning after 6am. The whole campus is incredibly well spaced out. Blocks are at most 2 storeys and it's fairly private for all. The best features are the incredible gardens, walkways, trees, flowers and ponds. It's a haven for birds and wildlife and is so well kept and tranquil. The whole site is just stunning. The downside to this is that you are nearly guaranteed to be woken at 6am each morning by the shrills of early morning birds. A small price to pay in my opinion. Staff are friendly and polite, food and drink is very good (except the cold sheep's brain - won't be trying that again) though it is a good idea to make sure you get out of the hotel to eat for variety on some nights. To be fair, the food in the Riu Tikida Palace in Agadir on the second leg of our twin centre trip was definitely a step up from the Palmeraie for food and drink, but that's a 5 star hotel).

Most importantly, this hotel is a 15 minute free bus ride from the centre of Marrakech which is such a magical, colourful and chaotic place to visit. I'm not here to review excursions but we thoroughly enjoyed the Gardens of Marrakech, the 6 course banquet in a Rhiad in the Medina, and a general day of exploration on our own through the labyrinth like souks of the Medina.

I swam each morning in the warmer indoor pool. Goggles are advisable if your putting your head down for any length of time. But the outdoor pool is very large and is more than ample for swimming, even when many others are in there in the middle of the day.

We would highly recommend this hotel and it was the best part of our twin centre trip (don't bother with Agadir if you want to see the real Morocco). We would definitely consider returning for perhaps a 4-5 night break and use this as a base from which to explore Marrakech again.

Room Tip: End of block suite was quiet though a long walk to reception
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,119 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (798)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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  • Portuguese first
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English first
Windsor, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 14, 2013

Visited November 2012 for 2 week. Can't fault the hotel. The staff could not do enough for you. Entertainment there if you want it or comfortable seating areas to sit and chill and chat with friends.
Same as another person said Cocktails on arrive, luggage whisked away. Rooms comfortable. Pool area great. Gardens nice.
Also trips offered by Thomson very reasonable, which makes a change and the Rep was actually interested in the welfare of the guest.
Two weeks in the sun in a comfortable hotel with a bit of culture thrown. Excellent value for money.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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England
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed May 14, 2013 via mobile

We arrived at the hotel on Thurs 9th May at approx 22:30 following a good flight from Gatwick. Quick check in and room numbers stuck on luggage which we promised would be taken to our room. We were on the first of six coaches to arrive at the hotel that evening so expected our luggage to be transferred quickly. We had a couple of drinks and were in our room about approx 11:30. No luggage!' Several phone calls later the luggage arrived 50 mins later. No tip!!
We were only staying for four nights as we were transferring to Agadir on the Thomson twin centre holiday. The temperature was in the forties so shade was most definitely required round the pool. This was the cause of tension between fellow clients due to the ridiculously small wooden shades which were not up to the job. There were some areas with material shades but these were all taken by 8am.
Wifi was only available in the lobby and a good reception was available during the day. However on the evening it was a different matter. Connection was virtually impossible and very very slow. I asked the reception staff to reboot the wifi box on 2 evenings which seemed to temporarily resolve the issue.
There were no tea or coffee making facilities in the room which was very unusual and the room was dimly lit.
The Marrakech Discovery trip was long. From 08:10 to 19:15 booked through Thomson. Would have been better if we had a different guide who had focussed on telling us about the places we were visiting rather than other things.
Transfer to Agadir was nearly four hrs not two hrs as we had been led to believe.
Other than that we had a fab time but four days were enough. Loved The Square. We drank orange juice from one of the stalls and aye peanuts from there too with no upset tummies.
Hotel was extremely clean and food was good but not too much choice or variety. Staff were very friendly and helpful.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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kent
Top Contributor
71 reviews 71 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed May 14, 2013

First time we have stayed in a RIU hotel, and despite some negative comments herein, we would not hesitate to use the RIU group again, ELSEWHERE.
.
LOCATION
The hotel occupies an isolated position a few km from the city centre.
The hotel does provide a 'limited' free bus into the centre between 10am to 8pm, with a journey time of 20-30 minutes subject to traffic.
The hotel is just off a main road mainly surrounded by scrub land and apart from an isolated garage and supermarket within 1 km, there is nothing much else within reasonable walking distance, so you are stuck here unless you go into town.
The foothills and peaks of the Atlas Mountains can be viewed in the distance, but seem to be mostly obscured due to mist / heat haze.
Positives for us were a decent sized room, absolute cleanliness throughout. Hygienic food preparation / service and attentive staff

LAYOUT
The hotel is a bit of sprawl ,comprising 5 two storey accommodation blocks ( no lifts), and various other buildings , wellness / fitness centre with indoor pool, restaurants , admin etc, all set in well kept gardens and featuring a rather limited / inadequate main central outdoor pool area.

ROOMS
I did email a request in advance for allocation of a double bed, not twin beds, but got no response.
I did receive a delivery / read report. So I know my email got through, but I guess they chose to ignore it, (not very good pr).
Our standard room on the upper floor in block 5 was a decent size with twin beds pushed together and a separate sofa bed.
There was plenty of hanging space and other useful shelves etc and the free safe was very easy to use.
The toilet / bidet room was separate from the main bathroom, which comprised a vanity basin unit and bath with shower above.
The plumbing was a bit Spanish in that the water took forever to drain from the bath, but full credit, once reported, it was remedied very quickly.

RESTAURANTS: - ALL BUFFET SERVICE
1 x Main restaurant and 2 x themed restaurants (Italian & Moroccan).
The main restaurant was fine but a bit limited in choice and became a bit 'samee' fairly quickly. It got a bit crowded some evenings which could easily be avoided by judicious timing;

The themed restaurants were mainly themed in appearance only, as the same food could often be found in the main restaurant.
We booked and used each of the themed restaurants twice, and some of the so called Italian dishes (shredded beef etc), seemed more appropriate to a Chinese restaurant and the best tajine I tasted on site, was provided by the main restaurant, not the Moroccan restaurant.
We very much liked the presentation of the food in all the restaurants insofar as smaller serving dishes which were regularly replenished were used, rather than huge piles of food being left out for ages.
POOL AREA
this was a complete let down for us as the fixed open slatted parasols were minute in size. They were sited very closely together (in some cases actually touching).
This meant people were literally packed around the pool like sardines with very limited shading available. Unavoidably you intruded upon or were intruded upon by various sun lounger neighbours.
In some places it was nearly impossible to find a walkway through the sun beds as people fruitlessly spread out in an attempt to find some space or shade to call their own.
It was not at all necessary to get up at silly o’clock to get a sun bed, but, there were limited canvas canopy shaded areas available, which were sought after, and required a slightly early rise to secure a place.
A ruling brought in midway through our stay dictated that you must only use plastic covered ground level mattresses in the canopy covered niches.
I didn’t want to lie flat out on a hot sweaty plastic mattress at ground level all day long and declined to comply with this ridiculous dictat. After a bit of a standoff, I got a somewhat reluctant dispensation from the hotel manager, not to have to use a mattress on the floor.

The pool itself seemed inadequate in size / design for the appx. 1000 guests.
The only saving grace from overcrowding in the pool was the fact that the water was so perishingly cold despite 39 degree air temperature.
Therefore, there were limited souls brave enough to go into the pool let alone stay in for any length of time.
I could have used the small indoor pool I suppose, but why go to a hot climate to use an indoor pool?

ENTERTAINMENT
it is important to differentiate between the animation team and the independent evening keyboard player/singer.
The animation team worked hard throughout the day and evenings to provide a decent level of activities / entertainment for the guests.
They were enthusiastic but were not aggravatingly persistent, so full credit to them all. Well done.
My only gripe with the animation team was the excessive noise in the rear lobby area when doing the kiddies evening entertainments. I love children but Christ what a racket and it permeated into the main dining room and throughout the main reception area too. God knows what sort of first impression it made of anyone checking in at that time ?

The independent keyboard player/singer who floated between the rear lobby and the outside area was diabolical in the extreme.
Inadequacies were concealed by excessive volume, with excessive echo / reverb and only if you concentrated very hard, could you just about make out the tune from the one finger operated backing track.
Result a perfect assault on ones senses.

This guy should be used by the police as a secret weapon to break up an unruly mob.

SUMMARY
Despite the moans, a decent clean hotel, with safe food and good service levels, but there are much better placed hotels, from which to explore / sample, the madness / pleasures of Marrakech.

Despite a one full day excursion to the Cascades waterfalls with a very nice lunch etc, and 5 independent trips into the centre of Marrakech to do the Jamie Oliver bit, this 14 day break at this hotel felt like it was 10 days too long.

If you just want to slob around a pool, getting bored out of your box, whilst literally rubbing shoulders with your neighbours or just get your full money’s worth from the all inclusive deal, then be my guest.

Our verdict! "Thanks but no thanks".
This was not an expensive holiday, and was far from a disaster, but even so, the box for Marrakech has been well and truly ticked and I'm afraid we won’t be returning here.


Ps If the young ladies we met from E 10 are reading this, I did get a leather belt for £2, so there (ha, ha).

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 14, 2013

We have just spent 10 wonderful days at this hotel, the staff were the most helpful and full of fun people we have ever come across. After the fist day the bar staff knew our drinks order even down to a small vodka for sister. The under manager always came and said hello when he was on his many rounds, it was nice to see him greeting his staff with a handshake and a smile. The food was lovely and the choice very good. Everything about this holiday was spot on.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wokingham, United Kingdom
1 review
2 of 5 stars Reviewed May 12, 2013

This hotel is suited perfectly for families and not couples. I cannot fault the hotel or its staff but unfortunately when we visited it became clear very quickly that this was set up for families and although set in a lovely location during the day around the pool it became an expensive version of butlins. Although the food was good it quickly became repetitive and the themed restaurants where extensions of the main restaurant and still buffets. The rooms although very clean being based on the ground floor meant that even a little movement in the room above sounded like a heard of elephants. On the whole I would not recommend this unless you want a place to take your young children. I am sure that the people writing the positive reviews where lucky and not in a hotel that was full of children, if you plan on visiting make sure to avoid not only uk children's holiday dates but also French..... On the whole my money was wasted but I know of another couple who went out of season and had the best time...

Room Tip: Ensure it is not on the ground floor
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  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamworth, United Kingdom
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 12, 2013

Riu tikkida

I always write my reviews from the prospective of being a vegetarian, I have as yet to be fully satisfied with the food on offer , I was disappointed again that despite booking a platinum rated hotel, with excellent trip advisor reviews that it was to be the same.
It's time someone paid attention, it is not good enough to put vegetables in a bowl and label this as vegetarian , there needs to be far better labelling eg; -on soups and mixed salads amongst other things, a few simple changes could make the world of difference and after all I do pay the same as everyone else !!!!!
As for the hotel , the rooms are large and well furnished with bbc and itv channels , the grounds are well kept and the staff with the exception of the bar staff were very friendly, the lock on the door kept failing over and over again ( resulting in a long walk back to reception to sort it out)
But generally it's one of the best hotels I have stayed in and the friendliest, the manager was always walking around checking the hotel and greeting guests. Will come back one day and bring food for all of the cats !!

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ClubHotel Riu Tikida Palmeraie

Address: Route Fes, km 6 | Annakhil, Marrakech 80000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #143 of 464 Hotels in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — ClubHotel Riu Tikida Palmeraie 4*
Number of rooms: 388
Official Description (provided by the hotel):
* Opening winter 2009/10 * Located in Marrakech * Main building and 2-storey annexes * 65,000 m2 gardens * 5 km from Marrakech's old quarter * 800 m from various shops * 13 km from the airport * 900 m from a bus stop * Credit cards accepted: MasterCard, Visa ... more   less 
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