We visited the Riu Tikida Palmeraie For our christmas break from the 21st-28th of december
and our experience of marrakech and all it has to offer was overall very good.

So i will start with the hotel, upon arrival it was very pleasant a welcome drink and a swift check in, you can have your bags taken to your room by the staff (but beware the tipping culture) or just take them yourself as we did, but beware its a MASSIVE complex and amateur map readers will get lost.
The choice of food on offer is ok considering what we payed, but like all big hotels that have to cater for the masses there are some hiccups but nothing that would put your health at risk. Me and my partner stuck to the Moroccan dishes and was more than happy.(desserts look good but all taste the same) :(
Breakfast is great a wide choice from your cooked usuals to your cheeses,fruits and cereals ( and doughnuts for the kids or big kids).
Lunch was also fine fresh salads and hot food just what the doctor ordered, so not really many faults on the grub, The staff in the eating HANGER are very helpful and have always got a smile on their faces as have the Bar staff.
So drinks, The beer is average but definitely drinkable, red/white/rose wine for the other and the spirits are house.(i would recommend the mint tea VERY GOOD)
Shuttle bus service very good and run pretty much all day to the medina and back.
The excursions are a must and the rep makes booking all of them very easy.
The only thing i would say to bear in mind is the tipping be stern but fair, the locals can get a bit much.
Oh rooms, can get a bit nippy but they provide extra sheets, VERY clean this was one thing we were very pleased with the whole complex was spotless.(especially the toilets)

Just got back from this great hotel, champagne and smoked salmon for breakfast on sundays. Can't get better than that but it did, the only down side was that we could'nt stay longer but, next time we will. The food was fantastic and the staff and animation team were axcellent.

our four days in marrakesh were amazing, hotel had friendly staff who couldn't do enough and great choice of food, lovely clean and modern--> a beautiful oasis away from the hustle and bustle of the marrakesh city centre craziness !!
only negatives = food could have been hotter on some occasions, the pool was fffreezing but looked absolutely amazing.

Everything about our holiday was superb. The weather, the hotel itself, the food, our room, the country, the experiences, the people everywhere, the trips (Marrakesh Discovery and Cascades), the price (Thomson late deal), but more than anything else, the Management and staff at this hotel. They outshine every other team of staff at any hotel / shop / restaurant etc that we have ever been to. The reason is because every member of the team, from Management, Reception staff, Cleaners, Security Staff, Entertainment Staff, Chefs, Bar Staff. Pool Staff and Restaurant Staff, appear to have the customer completely at the centre of everything they do, and are genuinely determined to ensure everyone has a superb time. They all appear to really enjoy their work, and do everything so naturally.
As I have said, it is every single member of staff... I could recount something out of the ordinary that each of them did whilst we were there to make our holiday special. But the Restaurant Team deserve special mention. They are all very professional, and undertake their role as well as anyone in a top quality restaurant, but they are all completely aware of what is going on around them, looking all around whilst clearing tables, topping up drinks, escorting visitors to their tables, etc, so they quickly move on to the next thing that needs doing, whether it is picking up a sppon dropped by a customer, and replacing it, clearing another waiters table, greeting newly entering customers, or walking with a young child and talking to them so they feel comfortable in their surroundings. Every one of them seemed to be a natural at superb customer service, having fun with the customers, ensuring they have everything they could possibly need, but always being professional and working as a team. Fantastic!
The Manager and Deputy Manager came to the restaurant at some stage during almost every meal, talked to customers and to staff, checked on the food, and helped out if needed.

What a wonderful team...other places could really learn how to do it properly.