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“Outstanding customer service” 5 of 5 stars
Review of El Miria Palais Riad

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El Miria Palais Riad
Ouahat Sidi Brahim, Marrakech 4000, Morocco   |  
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Hotel website
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Hotel amenities
Ranked #60 of 460 Hotels in Marrakech
Henley-on-Thames, United Kingdom
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“Outstanding customer service”
5 of 5 stars Reviewed April 12, 2013

We were staying in a different Riad but this had been suggested to us as a great spa experience. And it really did live up to its reviews and recommendations.

Aftre having been picked up at our Riad with a courtesy shuttle, we had the hammam, gommage and massage, which were ever so refreshing, cleansing and revitalising. The therapists are excellent and the exfoliation is very thorough.

This was followed by a lunch and some lounging by their pool. Delightful gardens with wonderful bird song. A bit of a surprise considering the surroundings are not that salubrious.

All of the staff are super friendly, courteous and professional. They made us feel so welcome even though we were in a different hotel.

Highly recommended. Go!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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289 reviews from our community

Traveler rating
    238
    43
    5
    1
    2
See reviews for
38
158
7
8
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2013

We were referred here to use the spa by the front desk at our hotel and boy were we happy we were. We were collected and dropped off as part of a package. From the city centre it took about 10 -15 minutes to get to. As we drove up I said to my husband oh please let it be that beautiful red building. And it was!

We enjoyed an amazing hammam and massage and then relaxed by the pool for the remainder of the afternoon. It felt like the most peaceful and beautiful spot in Marrakech and our experience was made so much more pleasant by the fact that we were being treated like we were the most important people there! We had lunch by the pool which was lovely.

After this day we thought, wow! Why didn't we stay there? I so wish we had known about this place before I had come to Marrakech. While the hotel is in the area that is known as Palm Groves, it is only a short drive into the main city for some of the tourist activities. Other tourist activities are in Palm Grove anyway. For example camel rides or golf.

Anyways! The part that really just made us so enthralled with our overall experience with El Miria is when we decided to return on our last day in Marrakech!

The hotel could not have been more gracious! We were greeted by who I can only assume was the owner or manager. As we were leaving directly from the hotel we needed a place to store our bags so they gave us a room to get changed etc.

We spent the day relaxing by the pool and had massages. It was great. A fabulous end to the trip. They also agreed a great rate to take us to the airport. This saved us the trouble of being ripped off by a taxi driver if we had done it ourselves.

The massages were great and the therapists were so nice. All and all it was a great place to spend our holiday in Marrakech.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2013 via mobile

I have never written a review for a hotel before but felt compelled to do so for the El Miria. We had the most relaxing stay. The service was excellent and extremely personable, for example, they prepared breakfast for us at any time. We loved the design and ambience of the hotel, and would definitely recommend this as a place to stay. It is only about 12 euros taxi into the centre which is arranged by the hotel. It was the best value hotel I have ever stayed in, and I am reasonable well travelled having worked and holidayed in many countries.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Market Harborough, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 16, 2013 via mobile

We came for a day of relaxation and had exactly that!
We had Morroccan hamman and delicious lunch
Beautiful oasis of calm and relaxation!
Perfect way to end wonderful holiday in Marrakech
Fantastic service
The staff were wonderful and service excellent
Beautiful pool and lovely gardens
Thank you!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Knutsford, England, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2013

We were offered a package which we took as it was my birthday. We were given tea and pastries on arrival and then on to the spa. The spa is a glorious sensual treat, dark and aromatic. After a trip to the steam room a thorough scrub, cleanse and wash. Five minutes to recover before the most wonderful massage ever.
Lunch was simple and delicious and the staff attentive but not over bearing. They even managed to make a cake and find some candles as a birthday treat with my name on!
The hotel it's self is a stunning mix of beautiful artefacts but with a clean modern twist.
I would definitely recommend this hotel for a romantic and relaxing weekend.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dubai
1 review
5 of 5 stars Reviewed January 7, 2013

Fabulous hotel very soon we'll come to you because we love the beautiful city of Marrakech,we hope that we spend beautiful days in the hospitality and thank you to Mis. Kaoutar Bensallam Defined our hotel

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Geneva, Switzerland
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed October 9, 2012

We usually do not spend time in giving feedback on tripadvisor, but in this case we would like to make an exception because the experience in El Miria was above any possible expectation and we would like to strongly recommend this venue for anybody willing to travel in Morocco.

We spent in El Miria 3 nights and it has been an amazing experience, not only for the wonderful environment but, most importantly, for the friendly people that surrounded us every day. It's incredible to say it but we felt surrounded by friends more than by professionals, and that made our stay truly unique.

Ruth, the manager, has definetely an amazing ability to create great empathy with the guests in order to make them feel at home. It was a real pleasure to meet such an individual full of enthusiasm. She definetely is a person that makes a difference!

Now in Geneva is cold, but even now after a month we came back we still feel the sun in our eyes, thanks to this wonderfull experience that we will never forget and that we will definetely repeat soon!

Federica and Federico

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Miria Palais Riad

Address: Ouahat Sidi Brahim, Marrakech 4000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #60 of 460 Hotels in Marrakech
Price Range (Based on Average Rates): $
Number of rooms: 10
Official Description (provided by the hotel):
El Miria Palace is situated on one of the oldest oases of Marrakech. It was recently built in the purest Arabian-Moresque style similar to the grand vizier's residences. All the rooms of the hotel have the comforts expected in an establishment of very high standing to incite guests to feel like Sultan and Sultana. ... more   less 
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